Applications › VoIP, Phone & Contact Center › Talkdesk
Talkdesk
A commercial reference app in VoIP, Phone & Contact Center. https://www.talkdesk.com/
0 observed · 25 declared. Read from: integrations page.
Integrations
| Provider | Evidence | Capability |
|---|---|---|
| athenahealth | declared lists athenahealth as an integration source | Healthcare Interoperability Operations |
| Epic | declared lists Epic as an integration source | Healthcare Interoperability Operations |
| Freshdesk | declared lists Freshdesk as an integration source | Customer Service Management |
| Front | declared lists Front as an integration source | Customer Service Management |
| Google Contacts | declared lists Google Contacts as an integration source | Mailbox & Calendar Sync |
| Guidewire ClaimCenter | declared lists Guidewire ClaimCenter as an integration source | Insurance Claims Management |
| Help Scout | declared lists Help Scout as an integration source | Customer Service Management |
| HubSpot | declared lists HubSpot as an integration source | Customer Relationship Management |
| Intercom | declared lists Intercom as an integration source | Customer Service Management |
| Keap | declared lists Keap as an integration source | Customer Relationship Management |
| Kustomer | declared lists Kustomer as an integration source | Customer Service Management |
| Microsoft Dynamics 365 | declared lists Microsoft Dynamics 365 as an integration source | Customer Relationship Management |
| Microsoft Teams | declared lists Microsoft Teams as an integration source | Team Chat Bridging |
| Oracle Cerner | declared lists Oracle Cerner as an integration source | Healthcare Interoperability Operations |
| Outreach | declared lists Outreach as an integration source | Sales Management |
| Pipedrive | declared lists Pipedrive as an integration source | Customer Relationship Management |
| Salesforce | declared lists Salesforce as an integration source | Customer Relationship Management |
| ServiceNow | declared lists ServiceNow as an integration source | IT Service Management |
| Slack | declared lists Slack as an integration source | Team Chat Bridging |
| Verint (WFM Cloud) | declared lists Verint (WFM Cloud) as an integration source | Contact Centre Workforce Management |
| Workato | declared lists Workato as an integration source | Workflow Automation & iPaaS |
| Zendesk | declared lists Zendesk as an integration source | Customer Service Management |
| Zoho CRM | declared lists Zoho CRM as an integration source | Customer Relationship Management |
| Zoom | declared lists Zoom as an integration source | Video Calling |
| Zoom Phone | declared lists Zoom Phone as an integration source | Programmable Voice |
Capabilities it touches
- Contact Centre Workforce Management domain · BC-430.30.10 · Turbo EA: Verint (WFM Cloud)
- Customer Relationship Management domain · BC-420 · Turbo EA: HubSpot, Keap, Microsoft Dynamics 365, Pipedrive, Salesforce, Zoho CRM
- Customer Service Management domain · BC-430 · Turbo EA: Freshdesk, Front, Help Scout, Intercom, Kustomer, Zendesk
- Healthcare Interoperability Operations domain · BC-2900.60 · Turbo EA: athenahealth, Epic, Oracle Cerner
- IT Service Management domain · BC-600.30 · Turbo EA: ServiceNow
- Insurance Claims Management domain · BC-2160 · Turbo EA: Guidewire ClaimCenter
- Programmable Voice domain · AE-150.50.10 · API Evangelist extension: Zoom Phone
- Sales Management domain · BC-410 · Turbo EA: Outreach
- Mailbox & Calendar Sync common · AE-150.80 · API Evangelist extension: Google Contacts
- Team Chat Bridging common · AE-150.40.10 · API Evangelist extension: Microsoft Teams, Slack
- Video Calling common · AE-150.60 · API Evangelist extension: Zoom
- Workflow Automation & iPaaS common · AE-910 · API Evangelist extension: Workato
Providers in the catalog
| Provider | Kin Score | MCP |
|---|---|---|
| athenahealth | 67.0 exemplar | none found |
| Epic | 62.5 strong | none found |
| Freshdesk | 30.7 thin | none found |
| Front | 51.3 developing | documented |
| Google Contacts | 45.6 developing | verified |
| Guidewire ClaimCenter | 63.6 strong | none found |
| Help Scout | 51.7 developing | none found |
| HubSpot | 94.8 exemplar | verified |
| Intercom | 52.9 developing | verified |
| Keap | 68.1 exemplar | none found |
| Kustomer | 28.8 thin | none found |
| Microsoft Dynamics 365 | 49.4 developing | verified |
| Microsoft Teams | 56.2 strong | none found |
| Oracle Cerner | 44.7 developing | none found |
| Outreach | 79.3 exemplar | none found |
| Pipedrive | 54.6 strong | none found |
| Salesforce | 90.4 exemplar | verified |
| ServiceNow | 66.0 strong | none found |
| Slack | 73.2 exemplar | verified |
| Verint (WFM Cloud) | 8.8 minimal | none found |
| Workato | 70.4 exemplar | verified |
| Zendesk | 72.8 exemplar | none found |
| Zoho CRM | 86.0 exemplar | none found |
| Zoom | 56.2 strong | verified |
| Zoom Phone | 67.9 exemplar | none found |
observed ships in the app's code or build.
declared named by the app itself.
Blueprint by API Evangelist, CC BY-NC-SA 4.0. Turbo EA capabilities: CC BY 4.0 (notice).