Intercom website screenshot

Intercom

Intercom is an AI-powered customer service platform that enables businesses to build seamless customized experiences through its Help Desk and Messenger. The Intercom API allows developers to integrate with the Intercom platform using RESTful APIs and SDKs.

Intercom publishes 9 APIs on the APIs.io network, including Admins API, Articles API, Companies API, and 6 more. Tagged areas include Artificial Intelligence, Customer Service, Customer Support, Messaging, and Conversational AI.

The Intercom catalog on APIs.io includes 1 event-driven AsyncAPI specification and 2 Spectral governance rulesets.

Intercom’s developer surface includes pricing, authentication, developer portal, engineering blog, documentation, support, signup flow, and 11 more developer resources.

🌐 Visit website 📡 Source on GitHub
51.9/100 developing ▬ flat Agent 30/100 agent ready Front door AI 6/6 dominant saas Full breakdown ↓
scored 2026-09-25 · rubric v0.23.0
AccessPaid
1 APIs 16 Features
Artificial IntelligenceCustomer ServiceCustomer SupportMessagingConversational AIHelp DeskChatbots

What this lets a business do 2

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Relationship Management
BC-420
CompaniesContactsSegments
GET /contacts POST /contacts GET /contacts/{contact_id} GET /segments
Customer Service Management
BC-430
ArticlesConversations
GET /conversations POST /conversations GET /articles POST /articles

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-09-25 · rubric v0.23.0
Composite quality — 51.9/100 · developing
Contract Quality 10.2 / 19
Developer Ergonomics 5.7 / 15
Access Clarity 9.5 / 15
Operational Transparency 3.3 / 10
Contract Governance 1.2 / 9
Discoverability 5.6 / 8
Regulatory Posture 2.5 / 15
Create-or-Update Ergonomics 5.0 / 10
Agent readiness — 30/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
Documented Reversibility 0 / 6
MCP Server 12 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 6 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Delegated User Identity 0 / 6
Protected Resource Metadata 0 / 5
Registration Without a Human 0 / 6
Agentic Commerce Well-Known Document 0 / 5
Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.
Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.
The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/intercom: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

What adopting Intercom moves on the Kin Score 5

Intercom is an area vendor: providers adopt it to run part of their developer surface. This is the Kin Score checks its features can move for a provider that adopts it, what each one really earns, and what it earns nothing for.

supportcapability map6 features checked 2026-09-25 · rubric v0.22.0

Intercom moves more than most helpdesks. A declared Help Center is a support channel (2 points), and a Help Center on the provider’s own domain serves an llms.txt index and Markdown copies of each article, generated from the provider’s own articles, which earns llms_txt_published (4 points) once the provider declares it; on the default intercom.help path there is no llms.txt. Getting-started, authentication and changelog pages are reachable only when the provider writes them in the Help Center or News Center. Fin and the Intercom MCP server are real agent features, but both serve the provider’s support operation, not its API, and score nothing.

Developer Ergonomics12.0 of 42 pts
Discoverability4.0 of 54 pts
Operational Transparency6.0 of 38 pts
CheckEarnsThrough
Authentication documentedsaturated
Developer ErgonomicsOnly if the provider documents its API authentication in a Help Center article and declares it as Authentication.		 5.0 of 5 Help Center
Publishes llms.txt
DiscoverabilityGenerated by Intercom, but from the provider’s own articles and served on the provider’s own domain, so the format’s first-party exception applies rather than the 0.25 derived class. It is a help-center index, not an API-docs index; the check does not disti…		 4.0 of 4 Generated llms.txt and Markdown article twins
Support channel
Developer ErgonomicsDeclare the Help Center in apis.yml common[] as HelpCenter or Support.		 2.0 of 2 Help Center
Change logconditional
Operational TransparencyOnly if the provider uses the News Center for dated API or product release notes and declares it as ChangeLog. An announcements feed is not a change log by itself.		 6.0 of 6 News Center
Getting started guideconditional
Developer ErgonomicsOnly if the provider writes a getting-started guide for its API as a Help Center article and declares it as GettingStarted.		 5.0 of 5 Help Center
Across 8977 providers that publish a contract, adopting Intercom would move 5745. Median lift: composite +0.8 (90th percentile +1.7), agent readiness +0.0 (+0.0). Conditional rows excluded.
What Intercom ships that earns nothing (3)
  • Intercom MCP server — It exposes the provider’s support workspace to its own teammates on an Intercom host; it is not an MCP server for the provider’s API.
  • Fin AI agent — Fin answers the provider’s customers; it publishes no x-agentic-access artifact and gives agents no access to the provider’s API.
  • Help Center custom domain — No check reads the host of a support pointer; its only scoring effect is enabling the llms.txt row above.

A model, not a score. Adopting this vendor changes a provider's Kin Score only when the provider publishes the resulting artifacts on its own surface; nothing here writes a score, and no sponsorship or partnership can. The rating is not for sale → · Full vendor facets artifact

APIs 9

Individual APIs this provider publishes, each with its own machine-readable definition.

Intercom Admins API

Workspace teammates and admin information.

Intercom Articles API

Manage Help Center articles.

Intercom Companies API

Manage company records associated with contacts.

Intercom Contacts API

Manage users and leads in your Intercom workspace.

Intercom Conversations API

Manage conversations between contacts and admins.

Intercom Data Events API

Submit and retrieve user activity events.

Intercom Messages API

Send outbound messages from Intercom to contacts.

Intercom News API

Manage news items in the Help Desk.

Intercom Segments API

Access user and company segments.

Scroll for all 9

Open Collections 11

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Intercom Admins API

OPEN COLLECTION

Intercom Admins Articles API

OPEN COLLECTION

Intercom Admins Companies API

OPEN COLLECTION

Intercom Admins Contacts API

OPEN COLLECTION

Intercom Admins Conversations API

OPEN COLLECTION

Intercom Admins Data Events API

OPEN COLLECTION

Intercom Admins Messages API

OPEN COLLECTION

Intercom Admins News API

OPEN COLLECTION

Intercom Admins Segments API

OPEN COLLECTION

Intercom API

OPEN COLLECTION

Scroll for all 11

Pricing Plans 2

Published pricing tiers and plan structures.

Intercom Plans Pricing

8 plans

PLANS

Intercom Price Estimates

0 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Intercom Rate Limits

5 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Intercom Finops

FINOPS

Features 16

Notable capabilities this provider offers.

Essential at $29/seat/mo with Fin Customer Agent and Messenger
Advanced at $85/seat/mo with workflows automation and 20 free Lite seats
Expert at $132/seat/mo with SSO, HIPAA, SLAs, multibrand
Fin AI Agent standalone at $0.99 per resolved outcome
Pro AI add-on at $99/mo (CX Score, Topics, Custom Scorecards)
Copilot AI add-on at $29/agent/mo
Proactive Support Plus add-on at $99/mo
REST API at ~166 req/10s (1000/min) standard, 33/10s search, 16/10s bulk
Conversations, Contacts, Companies, Tickets, Articles APIs
Webhooks for real-time event delivery
Outbound messaging via Posts, Surveys, Tours
SMS and WhatsApp campaigns (usage-based)
Phone Plus voice support (usage-based)
Knowledge base and AI-powered help center
OAuth 2.0 and personal access tokens
Apps Framework for marketplace and embedded apps

Scroll for all 16

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Intercom Webhooks

AsyncAPI description of Intercom's outbound webhook surface. Intercom delivers workspace events to a single subscriber URL configured per app under the Developer Hub > Webhooks ...

ASYNCAPI

Spectral Rules 2

Spectral governance rulesets for linting and validating these APIs.

Intercom API Rules

8 rules · 1 errors 7 warnings

SPECTRAL

Intercom API Rules

5 rules · 4 warnings 1 info

SPECTRAL

JSON Schema 9

Standalone JSON Schema definitions for this provider's data models.

Admin

6 properties

JSON SCHEMA

Article

9 properties

JSON SCHEMA

Company

8 properties

JSON SCHEMA

CompanyList

2 properties

JSON SCHEMA

Contact

9 properties

JSON SCHEMA

ContactList

3 properties

JSON SCHEMA

Conversation

8 properties

JSON SCHEMA

ConversationList

3 properties

JSON SCHEMA

Segment

6 properties

JSON SCHEMA

Scroll for all 9

JSON Structure 1

JSON Structure definitions describing this provider's data shapes.

Intercom Structure

0 properties

JSON STRUCTURE

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Intercom Authentication

http · 1 scheme

SECURITY

Intercom Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Intercom Vulnerability Disclosure

Bugcrowd · security.txt · contact published

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Intercom Agentic Access

18 operations · 7 acting

18 operations · 7 acting

AGENTIC

Resources

Get Started 2

Portal, sign-up, and the first successful call

Portal
Portal
 Signup
Signup

Documentation 1

Reference material describing how the API behaves

Documentation
Documentation

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess
AgenticAccess
 LlmsText
LlmsText

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

VulnerabilityDisclosure
VulnerabilityDisclosure
 DomainSecurity
DomainSecurity
 Authentication
Authentication

Operate 2

Status, limits, changes, and where to get help

RateLimits
RateLimits
 Support
Support

Commercial 2

Pricing, plans, and the legal terms of use

Pricing
Pricing
 Plans
Plans

Company 3

The organization behind the API

LinkedIn
LinkedIn
 Website
Website
 Blog
Blog

Other 2

Properties that don't map to a standard resource type

VendorFacets
VendorFacets
 CapabilityMap
CapabilityMap

Source (apis.yml)

apis.yml Raw ↑ 
aid: intercom
name: Intercom
description: Intercom is an AI-powered customer service platform that enables businesses to build seamless customized experiences
  through its Help Desk and Messenger. The Intercom API allows developers to integrate with the Intercom platform using RESTful
  APIs and SDKs.
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: paid
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Paid
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/intercom.png
tags:
- Artificial Intelligence
- Customer Service
- Customer Support
- Messaging
- Conversational AI
- Help Desk
- Chatbots
tags_raw:
- AI
- Customer Service
- Customer Support
- Messaging
- Customer-Support
- Conversational AI
- Help Desk
- Chatbots
url: https://raw.githubusercontent.com/api-evangelist/intercom/refs/heads/main/apis.yml
created: '2024-07-02'
modified: '2026-05-30'
specificationVersion: '0.23'
apis:
- aid: intercom:intercom-admins-api
  name: Intercom Admins API
  description: Workspace teammates and admin information.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Admins
  properties:
  - type: OpenAPI
    url: openapi/intercom-admins-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
- aid: intercom:intercom-articles-api
  name: Intercom Articles API
  description: Manage Help Center articles.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Articles
  properties:
  - type: OpenAPI
    url: openapi/intercom-articles-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
- aid: intercom:intercom-companies-api
  name: Intercom Companies API
  description: Manage company records associated with contacts.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Companies
  properties:
  - type: OpenAPI
    url: openapi/intercom-companies-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
- aid: intercom:intercom-contacts-api
  name: Intercom Contacts API
  description: Manage users and leads in your Intercom workspace.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/intercom-contacts-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
- aid: intercom:intercom-conversations-api
  name: Intercom Conversations API
  description: Manage conversations between contacts and admins.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/intercom-conversations-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
- aid: intercom:intercom-data-events-api
  name: Intercom Data Events API
  description: Submit and retrieve user activity events.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Data Events
  properties:
  - type: OpenAPI
    url: openapi/intercom-data-events-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
- aid: intercom:intercom-messages-api
  name: Intercom Messages API
  description: Send outbound messages from Intercom to contacts.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Message
  tags_raw:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/intercom-messages-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
- aid: intercom:intercom-news-api
  name: Intercom News API
  description: Manage news items in the Help Desk.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - News
  properties:
  - type: OpenAPI
    url: openapi/intercom-news-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
- aid: intercom:intercom-segments-api
  name: Intercom Segments API
  description: Access user and company segments.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Segments
  properties:
  - type: OpenAPI
    url: openapi/intercom-segments-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
common:
- type: VendorFacets
  url: vendor-facets/intercom-vendor-facets.yml
- type: RateLimits
  url: rate-limits/intercom-rate-limits.yml
- type: Pricing
  url: https://www.intercom.com/pricing
- type: Plans
  url: plans/intercom-plans-pricing.yml
- type: CapabilityMap
  url: capabilities/intercom-capability-edges.yml
  name: Intercom Business Capability Map
- type: AgenticAccess
  url: agentic-access/intercom-agentic-access.yml
- type: VulnerabilityDisclosure
  url: security/intercom-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/intercom-domain-security.yml
- type: Authentication
  url: authentication/intercom-authentication.yml
- type: GitHubOrganization
  url: https://github.com/intercom
- type: LinkedIn
  url: https://www.linkedin.com/company/intercom
- type: Portal
  url: https://developers.intercom.com/
- type: Website
  url: https://www.intercom.com/
- type: Blog
  url: https://www.intercom.com/blog/feed/
- type: Documentation
  url: https://developers.intercom.com/docs/
- type: Support
  url: https://www.intercom.com/help/
- type: Signup
  url: https://app.intercom.com/a/signup/
- type: Features
  data:
  - Essential at $29/seat/mo with Fin Customer Agent and Messenger
  - Advanced at $85/seat/mo with workflows automation and 20 free Lite seats
  - Expert at $132/seat/mo with SSO, HIPAA, SLAs, multibrand
  - Fin AI Agent standalone at $0.99 per resolved outcome
  - Pro AI add-on at $99/mo (CX Score, Topics, Custom Scorecards)
  - Copilot AI add-on at $29/agent/mo
  - Proactive Support Plus add-on at $99/mo
  - REST API at ~166 req/10s (1000/min) standard, 33/10s search, 16/10s bulk
  - Conversations, Contacts, Companies, Tickets, Articles APIs
  - Webhooks for real-time event delivery
  - Outbound messaging via Posts, Surveys, Tours
  - SMS and WhatsApp campaigns (usage-based)
  - Phone Plus voice support (usage-based)
  - Knowledge base and AI-powered help center
  - OAuth 2.0 and personal access tokens
  - Apps Framework for marketplace and embedded apps
  sources:
  - https://www.intercom.com/pricing
  updated: '2026-05-04'
- type: LlmsText
  url: https://developers.intercom.com/llms.txt
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

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