Intercom

Intercom is an AI-powered customer service platform that enables businesses to build seamless customized experiences through its Help Desk and Messenger. The Intercom API allows developers to integrate with the Intercom platform using RESTful APIs and SDKs.

Intercom publishes 9 APIs on the APIs.io network, including Admins API, Articles API, Companies API, and 6 more. Tagged areas include AI, Customer Service, Customer Support, and Messaging.

The Intercom catalog on APIs.io includes 1 event-driven AsyncAPI specification and 2 Spectral governance rulesets.

Intercom’s developer surface includes authentication, developer portal, engineering blog, documentation, support, signup flow, and 7 more developer resources.

🌐 Visit website 📡 Source on GitHub

45.2/100 developing ▼ -5.6 Agent 36/100 agent ready Full breakdown ↓
scored 2026-07-28 · rubric v0.6

AccessPaidSelf serve

9 APIs 16 Features

AICustomer ServiceCustomer SupportMessaging

Kin Score

Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6

Composite quality — 45.2/100 · developing

Contract Quality 17.7 / 25

Developer Ergonomics 7.0 / 20

Commercial Clarity 7.9 / 20

Operational Transparency 4.8 / 13

Governance 5.0 / 12

Discoverability 6.5 / 10

Agent readiness — 36/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/intercom: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 9

Individual APIs this provider publishes, each with its own machine-readable definition.

Intercom Admins API

Workspace teammates and admin information.

Intercom Articles API

Manage Help Center articles.

Intercom Companies API

Manage company records associated with contacts.

Intercom Contacts API

Manage users and leads in your Intercom workspace.

Intercom Conversations API

Manage conversations between contacts and admins.

Intercom Data Events API

Submit and retrieve user activity events.

Intercom Messages API

Send outbound messages from Intercom to contacts.

Intercom News API

Manage news items in the Help Desk.

Intercom Segments API

Access user and company segments.

Scroll for all 9

Open Collections 1

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Intercom API

OPEN COLLECTION

GraphQL 1

GraphQL schemas published by this provider.

Rate Limits 1

Documented rate limits and quota policies.

Intercom Rate Limits

3 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Intercom Finops

FINOPS

Features 16

Notable capabilities this provider offers.

Essential at $29/seat/mo with Fin Customer Agent and Messenger

Advanced at $85/seat/mo with workflows automation and 20 free Lite seats

Expert at $132/seat/mo with SSO, HIPAA, SLAs, multibrand

Fin AI Agent standalone at $0.99 per resolved outcome

Pro AI add-on at $99/mo (CX Score, Topics, Custom Scorecards)

Copilot AI add-on at $29/agent/mo

Proactive Support Plus add-on at $99/mo

REST API at ~166 req/10s (1000/min) standard, 33/10s search, 16/10s bulk

Conversations, Contacts, Companies, Tickets, Articles APIs

Webhooks for real-time event delivery

Outbound messaging via Posts, Surveys, Tours

SMS and WhatsApp campaigns (usage-based)

Phone Plus voice support (usage-based)

Knowledge base and AI-powered help center

OAuth 2.0 and personal access tokens

Apps Framework for marketplace and embedded apps

Scroll for all 16

JSON Schema 9

Standalone JSON Schema definitions for this provider's data models.

Scroll for all 9

Get Started 2

Portal, sign-up, and the first successful call

Portal

Portal

Signup

Signup

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

LlmsText

LlmsText

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

Support

Support

Company 3

The organization behind the API

LinkedIn

Website

Website

Blog

Blog

Source (apis.yml)

aid: intercom
name: Intercom
description: Intercom is an AI-powered customer service platform that enables businesses to build seamless customized experiences
  through its Help Desk and Messenger. The Intercom API allows developers to integrate with the Intercom platform using RESTful
  APIs and SDKs.
type: Index
accessModel:
  pricing: paid
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Paid · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/intercom.png
tags:
- AI
- Customer Service
- Customer Support
- Messaging
url: https://raw.githubusercontent.com/api-evangelist/intercom/refs/heads/main/apis.yml
created: '2024-07-02'
modified: '2026-05-30'
specificationVersion: '0.19'
apis:
- aid: intercom:intercom-admins-api
  name: Intercom Admins API
  description: Workspace teammates and admin information.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Admins
  properties:
  - type: OpenAPI
    url: openapi/intercom-admins-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
  - type: GraphQL
    url: graphql/intercom-graphql.md
- aid: intercom:intercom-articles-api
  name: Intercom Articles API
  description: Manage Help Center articles.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Articles
  properties:
  - type: OpenAPI
    url: openapi/intercom-articles-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
  - type: GraphQL
    url: graphql/intercom-graphql.md
- aid: intercom:intercom-companies-api
  name: Intercom Companies API
  description: Manage company records associated with contacts.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Companies
  properties:
  - type: OpenAPI
    url: openapi/intercom-companies-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
  - type: GraphQL
    url: graphql/intercom-graphql.md
- aid: intercom:intercom-contacts-api
  name: Intercom Contacts API
  description: Manage users and leads in your Intercom workspace.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/intercom-contacts-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
  - type: GraphQL
    url: graphql/intercom-graphql.md
- aid: intercom:intercom-conversations-api
  name: Intercom Conversations API
  description: Manage conversations between contacts and admins.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/intercom-conversations-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
  - type: GraphQL
    url: graphql/intercom-graphql.md
- aid: intercom:intercom-data-events-api
  name: Intercom Data Events API
  description: Submit and retrieve user activity events.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Data Events
  properties:
  - type: OpenAPI
    url: openapi/intercom-data-events-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
  - type: GraphQL
    url: graphql/intercom-graphql.md
- aid: intercom:intercom-messages-api
  name: Intercom Messages API
  description: Send outbound messages from Intercom to contacts.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Messages
  properties:
  - type: OpenAPI
    url: openapi/intercom-messages-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
  - type: GraphQL
    url: graphql/intercom-graphql.md
- aid: intercom:intercom-news-api
  name: Intercom News API
  description: Manage news items in the Help Desk.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - News
  properties:
  - type: OpenAPI
    url: openapi/intercom-news-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
  - type: GraphQL
    url: graphql/intercom-graphql.md
- aid: intercom:intercom-segments-api
  name: Intercom Segments API
  description: Access user and company segments.
  humanURL: https://developers.intercom.com/
  baseURL: https://api.intercom.io
  tags:
  - Segments
  properties:
  - type: OpenAPI
    url: openapi/intercom-segments-api-openapi.yml
  - type: Documentation
    url: https://developers.intercom.com/docs/
  - type: GettingStarted
    url: https://developers.intercom.com/docs/get-started/
  - type: Authentication
    url: https://developers.intercom.com/docs/build-an-integration/learn-more/authentication/
  - type: AsyncAPI
    url: asyncapi/intercom-webhooks-asyncapi.yml
  - type: GraphQL
    url: graphql/intercom-graphql.md
common:
- type: AgenticAccess
  url: agentic-access/intercom-agentic-access.yml
- type: VulnerabilityDisclosure
  url: security/intercom-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/intercom-domain-security.yml
- type: Authentication
  url: authentication/intercom-authentication.yml
- type: GitHubOrganization
  url: https://github.com/intercom
- type: LinkedIn
  url: https://www.linkedin.com/company/intercom
- type: Portal
  url: https://developers.intercom.com/
- type: Website
  url: https://www.intercom.com/
- type: Blog
  url: https://www.intercom.com/blog/feed/
- type: Documentation
  url: https://developers.intercom.com/docs/
- type: Support
  url: https://www.intercom.com/help/
- type: Signup
  url: https://app.intercom.com/a/signup/
- type: Features
  data:
  - Essential at $29/seat/mo with Fin Customer Agent and Messenger
  - Advanced at $85/seat/mo with workflows automation and 20 free Lite seats
  - Expert at $132/seat/mo with SSO, HIPAA, SLAs, multibrand
  - Fin AI Agent standalone at $0.99 per resolved outcome
  - Pro AI add-on at $99/mo (CX Score, Topics, Custom Scorecards)
  - Copilot AI add-on at $29/agent/mo
  - Proactive Support Plus add-on at $99/mo
  - REST API at ~166 req/10s (1000/min) standard, 33/10s search, 16/10s bulk
  - Conversations, Contacts, Companies, Tickets, Articles APIs
  - Webhooks for real-time event delivery
  - Outbound messaging via Posts, Surveys, Tours
  - SMS and WhatsApp campaigns (usage-based)
  - Phone Plus voice support (usage-based)
  - Knowledge base and AI-powered help center
  - OAuth 2.0 and personal access tokens
  - Apps Framework for marketplace and embedded apps
  sources:
  - https://www.intercom.com/pricing
  updated: '2026-05-04'
- type: LlmsText
  url: https://developers.intercom.com/llms.txt
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com