Intercom · Pricing Plans
Intercom Plans Pricing
Intercom Plans Pricing is the pricing profile for Intercom on the APIs.io network — every figure transcribed verbatim from the provider’s own pricing page on 2026-09-20.
It defines 8 plans, including Essential — $19 per seat/mo; Advanced — $85 per seat/mo; Expert — $132 per seat/mo, and 5 more.
The page prices the business product the API comes with, not the API alone, as a tiered subscription; the service is delivered as managed.
Tagged areas include Artificial Intelligence, Customer Service, Messaging, Conversational AI, and Help Desk.
8 Plans
Prices the product
Basis: tiered subscription
Delivered: managed
Transcribed from the provider's pricing page on 2026-09-20 — www.intercom.com/pricing.
View Source
Artificial IntelligenceCustomer ServiceMessagingConversational AIHelp DeskChatbots
Compare tiers
| Plan | Price | Includes | Overage |
|---|---|---|---|
| Essential | $19 per seat/mo per seat | Messenger live chat, Shared inbox and ticketing system, Pre-built reports, Public help center, Basic automation; Fin AI Agent $0.99 per outcome | — |
| Advanced | $85 per seat/mo per seat | Workflow automation builder, Multiple team Inboxes, Round robin assignment, Private and multilingual Help Center, Includes 20 free Lite seats | — |
| Expert | $132 per seat/mo per seat | SSO & identity management, HIPAA support, SLAs, Multibrand Messenger / Help Center, Includes 50 free Lite seats | — |
| Fin AI Agent | $0.99 per outcome per outcome | Works with most helpdesks; no seat costs | Minimum monthly commitment applies (e.g. 50 outcomes) |
| Fin Voice | $1.99 per voice outcome per voice outcome | available via sales | — |
| Pro (add-on) | From $99 per workspace/mo per workspace | analysis of 1,000 conversations/month and 2,000 credits per month | additional credits at $0.01 per credit |
| Copilot (add-on) | $29 per teammate/mo per teammate | unlimited usage billed annually; 10 Copilot and 10 AI Auto-translation conversations free per agent/mo | $35 per agent/month billed monthly |
| Proactive Support Plus (add-on) | From $99 per workspace/mo per workspace | $99/month includes 500 messages | Additional messages are charged per unit |
Compare with the market: Artificial Intelligence pricing · Telecommunications & Connectivity pricing
Plans
Essential
month
$19 per seat/mo per seat
Includes: Messenger live chat, Shared inbox and ticketing system, Pre-built reports, Public help center, Basic automation; Fin AI Agent $0.99 per outcome
Advanced
month
$85 per seat/mo per seat
Includes: Workflow automation builder, Multiple team Inboxes, Round robin assignment, Private and multilingual Help Center, Includes 20 free Lite seats
Expert
month
$132 per seat/mo per seat
Includes: SSO & identity management, HIPAA support, SLAs, Multibrand Messenger / Help Center, Includes 50 free Lite seats
Fin AI Agent
per-use
$0.99 per outcome per outcome
Includes: Works with most helpdesks; no seat costs
Overage: Minimum monthly commitment applies (e.g. 50 outcomes)
Fin Voice
per-use
$1.99 per voice outcome per voice outcome
Includes: available via sales
Pro (add-on)
month
From $99 per workspace/mo per workspace
Includes: analysis of 1,000 conversations/month and 2,000 credits per month
Overage: additional credits at $0.01 per credit
Copilot (add-on)
month
$29 per teammate/mo per teammate
Includes: unlimited usage billed annually; 10 Copilot and 10 AI Auto-translation conversations free per agent/mo
Overage: $35 per agent/month billed monthly
Proactive Support Plus (add-on)
month
From $99 per workspace/mo per workspace
Includes: $99/month includes 500 messages
Overage: Additional messages are charged per unit
Sources
Work with this as data
Every plan here is available over the APIs.io API and to AI agents over MCP.