Zoho CRM website screenshot

Zoho CRM

Zoho CRM is Zoho Corporation's AI-powered sales and customer relationship management platform, used to manage leads, contacts, accounts, deals, activities and customer engagement across channels. Its REST API is currently at v8 and is published as first-party OpenAPI 3.1.0 — 105 specification files covering 405 operations, hosted by Zoho at github.com/zoho/crm-oas and linked from the developer documentation. Authentication is OAuth 2.0 authorization-code against accounts.zoho.com with 458 distinct scopes, and every specification templates both the data centre and the API version into the server URL (https://zohoapis.{dc}/crm/{version}, dc one of com, eu, in, cn, au). Usage is metered in API credits on a rolling 24-hour window rather than in requests, alongside an org-level concurrency cap. Zoho additionally ships server-side SDKs for Node.js, TypeScript, Python, PHP, C#, Java, Ruby and Scala, a widget/extension CLI (ZET), a documented webhook surface (Instant Notifications), and a hosted MCP product that names Zoho CRM as a supported app.

Zoho CRM publishes 36 APIs on the APIs.io network, including Actions API, APIS API, Appointments S API, and 33 more. Tagged areas include CRM, Sales, Marketing Automation, Lead Management, and Customer Engagement.

The Zoho CRM catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.

Zoho CRM’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, pricing, signup flow, and 148 more developer resources.

🌐 Visit website 📡 Source on GitHub
75.8/100 exemplar ▬ flat Agent 44/100 agent ready Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0
AccessFreemiumFree trial⚡ Free to try
105 APIs 1 MCP Servers
CRMSalesMarketing AutomationLead ManagementCustomer EngagementSales AutomationContact ManagementPipeline ManagementSoftware-as-a-ServiceOpenAPIAuthentication

What this lets a business do 2

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Sales Management
BC-410
Contact RolesLeads
POST /Leads/{leadId}/actions/convert
Customer Relationship Management
BC-420
Contacts
GET /contacts/roles POST /Contacts/{contactId}/Emails/actions/link_record

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0
Composite quality — 75.8/100 · exemplar
Contract Quality 15.2 / 23
Developer Ergonomics 14.9 / 18
Access Clarity 16.6 / 18
Operational Transparency 9.9 / 12
Contract Governance 3.2 / 11
Discoverability 6.2 / 9
Create-or-Update Ergonomics 3.3 / 10
Agent readiness — 44/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
Documented Reversibility 6 / 6
MCP Server 12 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 8 / 8
Request/Response Examples 7 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 6 / 6
Agent Skills 5 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 0 / 4
Delegated User Identity 6 / 6
Protected Resource Metadata 0 / 5
Registration Without a Human 0 / 6
Agentic Commerce Well-Known Document 0 / 5
Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/zoho-crm: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 36

Individual APIs this provider publishes, each with its own machine-readable definition.

Zoho CRM Actions API

The Actions API from Zoho CRM — 36 operation(s) for actions.

Zoho CRM APIS API

The Apis API from Zoho CRM — 1 operation(s) for apis.

Zoho CRM Appointments S API

The Appointments S API from Zoho CRM — 2 operation(s) for appointments s.

Zoho CRM Attachments API

The Attachments API from Zoho CRM — 2 operation(s) for attachments.

Zoho CRM Composite Requests API

The Composite Requests API from Zoho CRM — 1 operation(s) for composite requests.

Zoho CRM Contact Roles API

The Contact Roles API from Zoho CRM — 2 operation(s) for contact roles.

Zoho CRM Contacts API

The Contacts API from Zoho CRM — 4 operation(s) for contacts.

Zoho CRM Coql API

The Coql API from Zoho CRM — 1 operation(s) for coql.

Zoho CRM Deleted API

The Deleted API from Zoho CRM — 2 operation(s) for deleted.

Zoho CRM Email Drafts API

The Email Drafts API from Zoho CRM — 2 operation(s) for email drafts.

Zoho CRM Emails API

The Emails API from Zoho CRM — 2 operation(s) for emails.

Zoho CRM Emails Sharing Details API

The Emails Sharing Details API from Zoho CRM — 1 operation(s) for emails sharing details.

Zoho CRM Events API

The Events API from Zoho CRM — 1 operation(s) for events.

Zoho CRM Features API

The Features API from Zoho CRM — 2 operation(s) for features.

Zoho CRM Files API

The Files API from Zoho CRM — 1 operation(s) for files.

Zoho CRM Global Picklists API

The Global Picklists API from Zoho CRM — 3 operation(s) for global picklists.

Zoho CRM Holidays API

Operations for managing holidays that affect business hours and shift schedules

Zoho CRM Layouts API

The Layouts API from Zoho CRM — 1 operation(s) for layouts.

Zoho CRM Leads API

The Leads API from Zoho CRM — 3 operation(s) for leads.

Zoho CRM Locking Information S API

The Locking Information S API from Zoho CRM — 2 operation(s) for locking information s.

Zoho CRM Notes API

The Notes API from Zoho CRM — 4 operation(s) for notes.

Zoho CRM Org API

The Org API from Zoho CRM — 5 operation(s) for org.

Zoho CRM Photo API

The Photo API from Zoho CRM — 1 operation(s) for photo.

Zoho CRM Read API

The Read API from Zoho CRM — 3 operation(s) for read.

Zoho CRM Records API

The Records API from Zoho CRM — 3 operation(s) for records.

Zoho CRM Search API

The Search API from Zoho CRM — 1 operation(s) for search.

Zoho CRM Services S API

The Services S API from Zoho CRM — 2 operation(s) for services s.

Zoho CRM Settings API

The Settings API from Zoho CRM — 107 operation(s) for settings.

Zoho CRM Timeline API

The Timeline API from Zoho CRM — 1 operation(s) for timeline.

Zoho CRM Upload API

The Upload API from Zoho CRM — 1 operation(s) for upload.

Zoho CRM Upsert API

The Upsert API from Zoho CRM — 1 operation(s) for upsert.

Zoho CRM Users API

The Users API from Zoho CRM — 10 operation(s) for users.

Zoho CRM Workflow Configurations API

The Workflow Configurations API from Zoho CRM — 1 operation(s) for workflow configurations.

Zoho CRM Write API

The Write API from Zoho CRM — 2 operation(s) for write.

Zoho CRM Zia Org Enrichment API

The Zia Org Enrichment API from Zoho CRM — 2 operation(s) for zia org enrichment.

Zoho CRM Zoho CRM Related Records API

The Zoho CRM Related Records API API from Zoho CRM — 2 operation(s) for zoho crm related records api.

Scroll for all 36

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Zoho MCP

MCP SERVER

GraphQL 1

GraphQL schemas published by this provider.

Zoho CRM GraphQL Schema

This is a conceptual GraphQL schema for Zoho CRM, derived from the Zoho CRM REST API v8. Zoho CRM is an AI-powered sales and customer relationship management platform that helps...

GRAPHQL

Pricing Plans 1

Published pricing tiers and plan structures.

Zoho Crm Plans Pricing

5 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Zoho Crm Rate Limits

12 limits

RATE LIMITS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Zoho CRM Notifications API

AsyncAPI 2.6 specification for the Zoho CRM Notifications (Instant Notifications) API surface. Subscribers register a notify_url (channel) with Zoho CRM via the REST "actions/wa...

ASYNCAPI

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Zoho CRM API Rules

7 rules · 1 errors 6 warnings

SPECTRAL

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Zoho Crm Authentication

oauth2 · 2 schemes

SECURITY

Zoho Crm Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Zoho Crm Vulnerability Disclosure

security.txt · contact published

SECURITY

Zoho Crm Trust Center

ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO/IEC 20000-1, ISO 22301, SOC 1 Type 2 (SSAE 18 / ISAE 3402), SOC 2 Type 2, SOC 2 + HIPAA Type 2, PCI DSS...

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Zoho Crm Scopes

458 scopes · authorizationCode/clientCredentials

458 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Zoho Crm Agentic Access

405 operations · 249 acting · 1 human-in-the-loop

405 operations · 249 acting

AGENTIC

Resources

Get Started 5

Portal, sign-up, and the first successful call

DeveloperPortal
DeveloperPortal
 GettingStarted
GettingStarted
 SignUp
SignUp
 Console
Console
 Sandbox
Sandbox

Documentation 4

Reference material describing how the API behaves

Documentation
Documentation
 APIReference
APIReference
 AsyncAPI
AsyncAPI
 GraphQL
GraphQL

Agent Surfaces 5

MCP servers, agent skills, and machine-readable catalogs

WellKnown
WellKnown
 MCPServer
MCPServer
 AgentSkill
AgentSkill
 AgenticAccess
AgenticAccess
 LLMsTxt
LLMsTxt

Design & Contract 8

Pagination, idempotency, versioning, errors, and events

Conventions
Conventions
 ErrorCatalog
ErrorCatalog
 Lifecycle
Lifecycle
 DataModel
DataModel
 Components
Components
 Conformance
Conformance
 Webhooks
Webhooks
 Rules
Rules

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Build 8

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization
 SourceCode
SourceCode
 Postman
Postman
 PostmanWorkspace
PostmanWorkspace
 Packages
Packages
 SDKs
SDKs
 CLI
CLI
 ToolCrosswalk
ToolCrosswalk

Scroll for all 8

Access & Security 8

Authentication, authorization, and security posture

Authentication
Authentication
 OAuthScopes
OAuthScopes
 SecurityTxt
SecurityTxt
 VulnerabilityDisclosure
VulnerabilityDisclosure
 Security
Security
 DomainSecurity
DomainSecurity
 TrustCenter
TrustCenter
 Compliance
Compliance

Scroll for all 8

Operate 4

Status, limits, changes, and where to get help

Support
Support
 RateLimits
RateLimits
 StatusPage
StatusPage
 ChangeLog
ChangeLog

Commercial 4

Pricing, plans, and the legal terms of use

Pricing
Pricing
 TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy
 Plans
Plans

Company 3

The organization behind the API

Website
Website
 Blog
Blog
 LinkedIn
LinkedIn

Other 106

Properties that don't map to a standard resource type

CapabilityMap
CapabilityMap
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Source (apis.yml)

apis.yml Raw ↑ 
aid: zoho-crm
name: Zoho CRM
description: Zoho CRM is Zoho Corporation's AI-powered sales and customer relationship management platform, used to manage
  leads, contacts, accounts, deals, activities and customer engagement across channels. Its REST API is currently at v8 and
  is published as first-party OpenAPI 3.1.0 — 105 specification files covering 405 operations, hosted by Zoho at github.com/zoho/crm-oas
  and linked from the developer documentation. Authentication is OAuth 2.0 authorization-code against accounts.zoho.com with
  458 distinct scopes, and every specification templates both the data centre and the API version into the server URL (https://zohoapis.{dc}/crm/{version},
  dc one of com, eu, in, cn, au). Usage is metered in API credits on a rolling 24-hour window rather than in requests, alongside
  an org-level concurrency cap. Zoho additionally ships server-side SDKs for Node.js, TypeScript, Python, PHP, C#, Java, Ruby
  and Scala, a widget/extension CLI (ZET), a documented webhook surface (Instant Notifications), and a hosted MCP product
  that names Zoho CRM as a supported app.
type: Index
deliveryModel:
  model: unknown
  open_source: unknown
  commercial: true
  callable_host: true
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - openapi
  - pricing
  - repository-unlicensed
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: freemium
  onboarding: self-service
  trial: true
  try_now: true
  public: true
  label: Freemium, self-service
  confidence: high
  source:
  - https://www.zoho.com/crm/zohocrm-pricing.html
  - https://www.zoho.com/crm/signup.html
  - https://api-console.zoho.com/
  generated: '2026-08-13'
  method: searched
  note: Free edition for up to 3 users with a 5,000 API-credit daily budget; every paid edition CTA is a free trial; OAuth
    clients are self-service in the Zoho API Console.
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/zoho-crm.png
tags:
- CRM
- Sales
- Marketing Automation
- Lead Management
- Customer Engagement
- Sales Automation
- Contact Management
- Pipeline Management
- Software-as-a-Service
- OpenAPI
- Authentication
tags_raw:
- CRM
- Sales
- Customer Relationship Management
- Marketing Automation
- Lead Management
- Customer Engagement
- Sales Automation
- Contact Management
- Pipeline Management
- SaaS
- OpenAPI
- OAuth
url: https://raw.githubusercontent.com/api-evangelist/zoho-crm/refs/heads/main/apis.yml
created: '2026-05-11'
modified: '2026-08-13'
specificationVersion: '0.23'
apis:
- aid: zoho-crm:zoho-crm-actions-api
  name: Zoho CRM Actions API
  description: The Actions API from Zoho CRM — 36 operation(s) for actions.
  humanURL: https://www.zoho.com/crm/developer/docs/api/v2/notifications/
  baseURL: https://www.zohoapis.com/crm/v2
  tags:
  - Actions
  properties:
  - type: OpenAPI
    url: openapi/zoho-crm-actions-api-openapi.yml
  - type: Documentation
    url: https://www.zoho.com/crm/developer/docs/api/v2/notifications/
  - type: AsyncAPI
    url: asyncapi/zoho-crm-notifications-asyncapi.yml
  - type: Webhooks
    url: asyncapi/zoho-crm-notifications-asyncapi.yml
  - type: Documentation
    url: https://www.zoho.com/crm/developer/docs/api/v8/
  - type: APIReference
    url: https://www.zoho.com/crm/developer/docs/api/v8/list-available-rest-apis.html
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/apis.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/appointment_preference.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/appointments.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/assignment_rules.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/associate_email.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/attachments.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/audit_log_export.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/available_currencies.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/bulk_read.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/bulk_write.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/business_hours.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/cadences_execution.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/cadences.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/call_preferences.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/cancel_meetings.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/change_owner.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/composite_requests.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/contact_roles.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/conversion_option.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/convert.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/coql.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/currencies.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/custom_views.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/data_sharing.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/deal_contact_roles.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/deal_link_emails.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/download_attachments.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/download_inline_images.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/duplicate_check_preference.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/email_drafts.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/email_templates.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/emails_sharing_details.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/features.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/fetch_full_data.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/field_updates.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/fields.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/files.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/find_and_merge.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/fiscal_year.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/from_addresses.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/get_related_records_count.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/global_picklists.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/holidays.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/inventory_convert.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/inventory_templates.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/layouts_activate_deactivate.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/layouts.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/locking_informations.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/mail_merge.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/map_dependency.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/mass_change_owner.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/mass_convert.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/mass_delete_cvid.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/mass_delete_tags.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/mass_update.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/module_search.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/modules.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/notes.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/notifications.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/org.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/org_photo.json
  - type: SourceCode
    url: https://github.com/zoho/crm-oas/blob/main/v8.0/ownership_history.json
  - type: SourceCode
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