Zoho CRM · Service Levels

Zoho CRM service levels

Figures are quoted from the pages listed in sources. Guarantees are what the provider promises. Observed figures are what the provider reports about itself. APIs.io runs no monitors and has not measured or verified any of them. Read 2026-11-02.

Promised uptime

Commitments on the provider's own SLA page.

Not checked: we hold no SLA page for this provider.

Reported uptime

What the provider says about itself, usually on its status page. It is not a promise, and periods differ, so don't compare or rank these.

100% Zoho CRM 100 %
Zoho CRM · source

Limits as documented

Free Edition 5000 credits 5000 credits
per-org-per-day
Standard/Starter Edition 50,000 credits + (Number of User licenses x 250) + Add-on credits 100,000 credits
per-org-per-day
Professional 50,000 credits + (Number of User licenses x 500) + Add-on credits 3,000,000 credits
per-org-per-day
Enterprise/Zoho One 50,000 credits + (Number of User licenses x 1000) + Add-on credits 5,000,000 credits
per-org-per-day
Ultimate/CRM Plus 50,000 credits + (Number of User licenses x 2000) + Add-on credits Unlimited
per-org-per-day
Free 5
per-org-per-app
Standard/Starter 10
per-org-per-app
Professional 15
per-org-per-app
Enterprise/Zoho One 20
per-org-per-app
Ultimate/CRM Plus 25
per-org-per-app
The sub-concurrency limit for the above APIs is 10 for all the CRM editions.
per-endpoint-class
Each API call made will result in a reduction of 1 credit.
per-call

Document

Download YAML · format: SLA4OAI 1.0.0 Draft, extended with x-apis-io-*