Applications › Help Desk & Customer Support

Help Desk & Customer Support

What 7 leading Help Desk & Customer Support apps are built on: the providers each one ships in its code or lists as an integration, grouped by layer and capability, and joined to the catalog.

7 reference apps 70 providers 49 observed in code 21 declared only 100.0% in the catalog 57.3 mean Kin Score 36 with a verified MCP server

How to read this. observed the integration ships in the app (SDK in a dependency file, source code, or an Android build analysis). declared the app names the integration itself (README, integrations page, store listing). Every row links the source it was read from. Providers not yet in the catalog are marked queued for profiling. Blueprint by API Evangelist, CC BY-NC-SA 4.0. Capabilities marked Turbo EA come from Turbo EA Capabilities by Vincent Verdet, CC BY 4.0 (notice); those marked API Evangelist extension are CC BY-NC-SA 4.0. Android build analyses: Exodus Privacy (reports.exodus-privacy.eu.org).

domain layer 12 capabilities

WhatsApp & OTT Messaging 6 providers · AE-150.20.20 · API Evangelist extension

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Facebook (omniauth-facebook, koala)	observed [1] [2] [3]	Chatwoot, FreeScout, Help Scout, Zammad	42.7 developing	28.2 agent-aware	none found
WhatsApp (whatsapp_sdk)	observed [1] [2] [3]	FreeScout, Help Scout, Zammad	55.4 strong	29.6 agent-ready	none found
X / Twitter (twitty)	observed [1] [2]	Chatwoot, FreeScout	73.0 exemplar	61.2 agent-native	verified
Telegram (telegram-bot-ruby)	observed [1] [2]	FreeScout, Zammad	38.0 thin	19.6 agent-aware	none found
LINE (line-bot-api)	observed [1]	Chatwoot	74.3 exemplar	47.9 agent-native	verified
Instagram	declared [1]	Help Scout	67.4 exemplar	38.9 agent-ready	none found

Software Product Engineering Management 5 providers · BC-4200 · Turbo EA

Software Product Engineering Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Jira Integration Module	declared [1] [2] [3]	FreeScout, Freshdesk, Help Scout	81.6 exemplar	65.7 agent-ready	verified
Linear	observed [1] [2]	Chatwoot, Help Scout	38.1 thin	35.5 agent-ready	verified
GitHub	declared [1]	Help Scout	81.8 exemplar	63.4 agent-ready	verified
Trello	declared [1]	Help Scout	74.9 exemplar	28.7 agent-ready	verified
Asana	declared [1]	Help Scout	74.1 exemplar	53.7 agent-ready	verified

Contact Centre Operations Management 5 providers · BC-430.30 · Turbo EA

Contact Centre Operations Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Twilio (twilio-ruby, @twilio/voice-sdk)	observed [1]	Chatwoot	93.2 exemplar	56.4 agent-native	verified
Aircall	declared [1]	Help Scout	30.3 thin	25.6 agent-aware	none found
Talkdesk	declared [1]	Help Scout	28.6 thin	14.0 agent-aware	none found
sipgate.io CTI	declared [1]	Zammad	28.2 thin	9.3 agent-aware	—
Placetel CTI	declared [1]	Zammad	17.2 emerging	15.1 agent-aware	none found

Customer Data Management 3 providers · BC-420.10 · Turbo EA

Customer Data Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Segment	observed [1] [2]	Help Scout, Zendesk	43.8 developing	26.8 agent-aware	none found
Microsoft Exchange (viewpoint EWS, importer)	observed [1]	Zammad	58.7 strong	30.5 agent-ready	none found
Clearbit	observed [1]	Zammad	57.9 strong	25.2 agent-aware	none found

Customer Relationship Management 4 providers · BC-420 · Turbo EA

Customer Relationship Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
LeadSquared	observed [1]	Chatwoot	53.8 developing	35.9 agent-ready	none found
HubSpot	declared [1]	Help Scout	94.8 exemplar	52.7 agent-ready	verified
Salesforce	declared [1]	Help Scout	90.4 exemplar	54.7 agent-ready	verified
Pipedrive	declared [1]	Help Scout	54.6 strong	29.3 agent-ready	none found

SMS 3 providers · AE-150.20.10 · API Evangelist extension

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Twilio (twilio-ruby, SMS driver)	observed [1] [2]	FreeScout, Zammad	93.2 exemplar	56.4 agent-native	verified
MessageBird / Bird (messagebird-rest)	observed [1]	Zammad	48.6 developing	65.2 agent-ready	verified
Massenversand (SMS driver)	observed [1]	Zammad	17.2 emerging	0.0 human-only	—

Customer Service Management 3 providers · BC-430 · Turbo EA

Customer Service Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Zendesk (zendesk_api importer)	observed [1]	Zammad	72.8 exemplar	35.0 agent-ready	none found
Freshdesk (importer)	observed [1]	Zammad	30.7 thin	29.8 agent-ready	none found
Kayako (importer)	observed [1]	Zammad	21.9 emerging	0.0 human-only	—

Customer Feedback Management 1 providers · BC-430.50 · Turbo EA

Customer Feedback Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
SurveyMonkey	declared [1]	Help Scout	35.4 thin	46.9 agent-ready	documented

Knowledge Management 1 providers · BC-830 · Turbo EA

Knowledge Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Notion	observed [1]	Chatwoot	67.2 exemplar	54.9 agent-ready	verified

Search and Discovery Management 1 providers · BC-830.20.30 · Turbo EA

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Elasticsearch (SaaS)	declared [1]	Zammad	76.1 exemplar	28.6 agent-ready	verified

Video Calling 1 providers · AE-150.60 · API Evangelist extension

Video Calling capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Dyte	observed [1]	Chatwoot	26.7 thin	19.0 agent-aware	none found

Web Scraping 1 providers · AE-230.40.10 · API Evangelist extension

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Firecrawl (firecrawl-sdk)	observed [1]	Chatwoot	47.9 developing	40.1 agent-ready	verified

common layer 17 capabilities

Tenant Identity Federation 7 providers · BC-4230.50 · Turbo EA

Tenant Identity Federation capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Google sign-in (omniauth-google-oauth2)	observed [1] [2] [3]	Chatwoot, FreeScout, Zammad	36.8 thin	19.6 agent-aware	none found
Microsoft (omniauth-microsoft-office365)	observed [1] [2]	FreeScout, Zammad	60.0 strong	26.4 agent-aware	none found
GitLab (omniauth-gitlab)	observed [1]	Zammad	82.6 exemplar	46.4 agent-ready	verified
GitHub (omniauth-github)	observed [1]	Zammad	81.8 exemplar	63.4 agent-ready	verified
LinkedIn (omniauth-linkedin-oauth2)	observed [1]	Zammad	74.8 exemplar	44.4 agent-ready	none found
X / Twitter (omniauth-twitter)	observed [1]	Zammad	73.0 exemplar	61.2 agent-native	verified
Weibo (omniauth-weibo-oauth2)	observed [1]	Zammad	8.9 minimal	2.9 human-only	none found

Observability Management 6 providers · BC-4220.20 · Turbo EA

Observability Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Sentry (sentry-ruby, @sentry/vue)	observed [1] [2]	Chatwoot, Intercom	80.6 exemplar	50.2 agent-ready	verified
Datadog	observed [1]	Chatwoot	79.2 exemplar	49.6 agent-ready	verified
New Relic (newrelic_rpm)	observed [1]	Chatwoot	76.7 exemplar	45.7 agent-ready	verified
Elastic APM (elastic-apm)	observed [1]	Chatwoot	76.1 exemplar	28.6 agent-ready	verified
Amazon CloudWatch (speedshop-cloudwatch)	observed [1]	Chatwoot	70.1 exemplar	28.0 agent-aware	verified
Scout APM (scout_apm)	observed [1]	Chatwoot	39.9 developing	22.2 agent-aware	verified

Internal Communications Management 3 providers · BC-850.10 · Turbo EA

Internal Communications Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Slack (slack-ruby-client)	observed [1] [2] [3]	Chatwoot, FreeScout, Freshdesk, Help Scout	73.2 exemplar	38.7 agent-ready	verified
Microsoft Teams	declared [1]	Freshdesk	56.2 strong	34.2 agent-ready	none found
SMS notifications via MessageBird	declared [1]	FreeScout	48.6 developing	65.2 agent-ready	verified

Payment Processing Management 3 providers · BC-1340.20 · Turbo EA

Payment Processing Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Shopify (shopify_api)	observed [1] [2]	Chatwoot, Help Scout	84.6 exemplar	52.5 agent-ready	verified
Stripe	observed [1] [2]	Chatwoot, Help Scout	82.7 exemplar	58.5 agent-native	verified
WooCommerce Integration Module	declared [1] [2]	FreeScout, Help Scout	53.4 developing	35.4 agent-ready	verified

Product Usage Analytics 3 providers · BC-4280.30 · Turbo EA

Product Usage Analytics capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Google Firebase Analytics / Crashlytics	observed [1] [2]	Freshdesk, Zendesk	50.3 developing	14.2 agent-aware	verified
Amplitude (@amplitude/analytics-browser)	observed [1]	Chatwoot	63.5 strong	56.7 agent-ready	verified
Mixpanel	declared [1]	Help Scout	60.3 strong	48.3 agent-ready	verified

Storage Management 3 providers · BC-600.50.20 · Turbo EA

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Amazon S3 (aws-sdk-s3)	observed [1] [2]	Chatwoot, Zammad	70.8 exemplar	23.3 agent-aware	verified
Google Cloud Storage	observed [1]	Chatwoot	65.1 strong	33.3 agent-ready	verified
Azure Blob (azure-blob)	observed [1]	Chatwoot	55.5 strong	26.9 agent-aware	verified

Mailbox & Calendar Sync 2 providers · AE-150.80 · API Evangelist extension

Mailbox & Calendar Sync capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Gmail (gmail_xoauth)	observed [1] [2]	Chatwoot, Help Scout	44.1 developing	19.6 agent-aware	verified
Microsoft 365 Graph email channel	observed [1]	Zammad	61.0 strong	32.7 agent-ready	verified

Bot Protection & CAPTCHA 2 providers · AE-160.70 · API Evangelist extension

Bot Protection & CAPTCHA capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
hCaptcha (@hcaptcha/vue3-hcaptcha)	observed [1]	Chatwoot	30.6 thin	17.9 agent-aware	none found
Extra Security Module (reCAPTCHA)	declared [1]	FreeScout	48.1 developing	24.6 agent-aware	none found

Digital Marketing Management 2 providers · BC-400.60 · Turbo EA

Digital Marketing Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Mailchimp	declared [1]	Help Scout	78.8 exemplar	42.3 agent-ready	none found
Klaviyo	declared [1]	Help Scout	73.6 exemplar	54.9 agent-native	verified

Push Notifications 2 providers · AE-150.30 · API Evangelist extension

Push Notifications capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Apple Push Notification service (apnotic)	observed [1]	Chatwoot	55.2 strong	31.9 agent-ready	none found
Firebase Cloud Messaging (fcm)	observed [1]	Chatwoot	50.3 developing	14.2 agent-aware	verified

Auto-Scaling Policy Management 1 providers · BC-4220.50.20 · Turbo EA

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Judoscale (production group)	observed [1]	Chatwoot	25.8 emerging	5.4 agent-aware	—

IP Geolocation 1 providers · AE-120.50.10 · API Evangelist extension

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
MaxMind (maxminddb)	observed [1]	Chatwoot	31.7 thin	17.9 agent-aware	none found

Machine Translation 1 providers · AE-110.40.10 · API Evangelist extension

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Google Cloud Translation	observed [1]	Chatwoot	51.6 developing	17.9 agent-aware	none found

Mobile Attribution & Deep Linking 1 providers · AE-902 · API Evangelist extension

Mobile Attribution & Deep Linking capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Branch	observed [1]	Freshdesk	32.0 thin	24.7 agent-aware	none found

Scheduling & Appointment Management 1 providers · BC-2800.10 · Turbo EA

Scheduling & Appointment Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Google Calendar	declared [1]	Freshdesk	48.8 developing	20.7 agent-aware	verified

Transactional Email 1 providers · AE-150.10.10 · API Evangelist extension

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Amazon SES (aws-sdk-sesv2, aws-actionmailbox-ses)	observed [1]	Chatwoot	80.6 exemplar	39.4 agent-ready	none found

Workflow Automation & iPaaS 1 providers · AE-910 · API Evangelist extension

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
Zapier	declared [1]	Help Scout	73.7 exemplar	66.2 agent-ready	verified

agent layer 1 capabilities

Artificial Intelligence Management 2 providers · BC-610.60 · Turbo EA

Artificial Intelligence Management capability

Provider	Evidence	Apps	Kin Score	Agent readiness	MCP
OpenAI (ruby-openai)	observed [1]	Chatwoot	83.0 exemplar	58.4 agent-native	verified
Dialogflow	observed [1]	Chatwoot	67.6 exemplar	38.2 agent-ready	none found

Reference apps

Zammad self-hosted

https://github.com/zammad/zammad

20 observed · 3 declared

observed ships the Amazon S3 (aws-sdk-s3) SDK or integration code source
observed ships the Clearbit SDK or integration code source
observed ships the Facebook (omniauth-facebook, koala) SDK or integration code source
observed ships the Freshdesk (importer) SDK or integration code source
observed ships the GitHub (omniauth-github) SDK or integration code source
observed ships the GitLab (omniauth-gitlab) SDK or integration code source
observed ships the Google sign-in (omniauth-google-oauth2) SDK or integration code source
observed ships the Kayako (importer) SDK or integration code source
observed ships the LinkedIn (omniauth-linkedin-oauth2) SDK or integration code source
observed ships the Massenversand (SMS driver) SDK or integration code source
observed ships the MessageBird / Bird (messagebird-rest) SDK or integration code source
observed ships the Microsoft (omniauth-microsoft-office365) SDK or integration code source
observed ships the Microsoft 365 Graph email channel SDK or integration code source
observed ships the Microsoft Exchange (viewpoint EWS, importer) SDK or integration code source
observed ships the Telegram (telegram-bot-ruby) SDK or integration code source
observed ships the Twilio (twilio-ruby, SMS driver) SDK or integration code source
observed ships the Weibo (omniauth-weibo-oauth2) SDK or integration code source
observed ships the WhatsApp (whatsapp_sdk) SDK or integration code source
observed ships the X / Twitter (omniauth-twitter) SDK or integration code source
observed ships the Zendesk (zendesk_api importer) SDK or integration code source
declared lists Elasticsearch (SaaS) as an integration source
declared lists Placetel CTI as an integration source
declared lists sipgate.io CTI as an integration source

Read from: dependency manifest, documentation, source code, source code, source code

Chatwoot open-source-saas

https://github.com/chatwoot/chatwoot

33 observed · 0 declared

observed ships the Amazon CloudWatch (speedshop-cloudwatch) SDK or integration code source
observed ships the Amazon S3 (aws-sdk-s3) SDK or integration code source
observed ships the Amazon SES (aws-sdk-sesv2, aws-actionmailbox-ses) SDK or integration code source
observed ships the Amplitude (@amplitude/analytics-browser) SDK or integration code source
observed ships the Apple Push Notification service (apnotic) SDK or integration code source
observed ships the Azure Blob (azure-blob) SDK or integration code source
observed ships the Datadog SDK or integration code source
observed ships the Dialogflow SDK or integration code source
observed ships the Dyte SDK or integration code source
observed ships the Elastic APM (elastic-apm) SDK or integration code source
observed ships the Facebook Messenger (facebook-messenger, koala) SDK or integration code source
observed ships the Firebase Cloud Messaging (fcm) SDK or integration code source
observed ships the Firecrawl (firecrawl-sdk) SDK or integration code source
observed ships the Gmail (gmail_xoauth) SDK or integration code source
observed ships the Google Cloud Storage SDK or integration code source
observed ships the Google Cloud Translation SDK or integration code source
observed ships the Google sign-in (omniauth-google-oauth2) SDK or integration code source
observed ships the hCaptcha (@hcaptcha/vue3-hcaptcha) SDK or integration code source
observed ships the Judoscale (production group) SDK or integration code source
observed ships the LeadSquared SDK or integration code source
observed ships the LINE (line-bot-api) SDK or integration code source
observed ships the Linear SDK or integration code source
observed ships the MaxMind (maxminddb) SDK or integration code source
observed ships the New Relic (newrelic_rpm) SDK or integration code source
observed ships the Notion SDK or integration code source
observed ships the OpenAI (ruby-openai) SDK or integration code source
observed ships the Scout APM (scout_apm) SDK or integration code source
observed ships the Sentry (sentry-ruby, @sentry/vue) SDK or integration code source
observed ships the Shopify (shopify_api) SDK or integration code source
observed ships the Slack (slack-ruby-client) SDK or integration code source
observed ships the Stripe SDK or integration code source
observed ships the Twilio (twilio-ruby, @twilio/voice-sdk) SDK or integration code source
observed ships the X / Twitter (twitty) SDK or integration code source

Read from: Android build analysis (Exodus Privacy, reports.exodus-privacy.eu.org), dependency manifest, dependency manifest, source code

FreeScout self-hosted

https://github.com/freescout-help-desk/freescout

0 observed · 12 declared

declared lists Extra Security Module (reCAPTCHA) as an integration source
declared lists Facebook Integration Module as an integration source
declared lists Jira Integration Module as an integration source
declared lists Slack Integration Module as an integration source
declared lists SMS notifications via MessageBird as an integration source
declared lists SMS Tickets Module (Twilio) as an integration source
declared lists Social Login Module (Azure) as an integration source
declared lists Social Login Module (Google) as an integration source
declared lists Telegram Integration Module as an integration source
declared lists Twitter Integration Module as an integration source
declared lists WhatsApp Integration Module as an integration source
declared lists WooCommerce Integration Module as an integration source

Read from: dependency manifest, integrations page

Zendesk commercial

https://www.zendesk.com/

2 observed · 0 declared

observed ships the Google Firebase Analytics / Crashlytics SDK or integration code source
observed ships the Segment SDK or integration code source

Read from: Android build analysis (Exodus Privacy, reports.exodus-privacy.eu.org)

Intercom commercial

https://www.intercom.com/

1 observed · 0 declared

observed ships the Sentry SDK or integration code source

Read from: Android build analysis (Exodus Privacy, reports.exodus-privacy.eu.org)

Freshdesk commercial

https://www.freshworks.com/freshdesk/

2 observed · 4 declared

observed ships the Branch SDK or integration code source
observed ships the Google Firebase Analytics / Crashlytics SDK or integration code source
declared lists Atlassian Jira Plus as an integration source
declared lists Google Calendar as an integration source
declared lists Microsoft Teams as an integration source
declared lists Slack as an integration source

Read from: Android build analysis (Exodus Privacy, reports.exodus-privacy.eu.org), integrations page

Help Scout commercial

https://www.helpscout.com/

0 observed · 24 declared

declared lists Aircall as an integration source
declared lists Asana as an integration source
declared lists GitHub as an integration source
declared lists Gmail as an integration source
declared lists HubSpot as an integration source
declared lists Instagram as an integration source
declared lists Jira as an integration source
declared lists Klaviyo as an integration source
declared lists Linear as an integration source
declared lists Mailchimp as an integration source
declared lists Messenger by Facebook as an integration source
declared lists Mixpanel as an integration source
declared lists Pipedrive as an integration source
declared lists Salesforce as an integration source
declared lists Segment.io as an integration source
declared lists Shopify as an integration source
declared lists Slack as an integration source
declared lists Stripe as an integration source
declared lists SurveyMonkey as an integration source
declared lists Talkdesk as an integration source
declared lists Trello as an integration source
declared lists WhatsApp as an integration source
declared lists WooCommerce as an integration source
declared lists Zapier as an integration source

Read from: integrations page

What these apps expose to agents

Chatwoot: ships its own AI agent layer on ruby-openai, ruby_llm and ai-agents gems (BYO LLM); Captain AI crawls help centers via Firecrawl observed source
Zammad: admin docs carry an AI section (AI Providers, Ticket Summary, Writing Assistant, AI Agents) declared source
Intercom: Intercom publishes its own MCP server declared source

Where these apps are listed

awesome-selfhosted: Ticketing
google-play: Business
apple-app-store: Business
salesforce-appexchange: Customer Service
atlassian-marketplace: IT Support & Service
hubspot-marketplace: Customer Service
slack-marketplace: Customer Support
zapier: Customer Support
shopify-app-store: Customer support