Applications › Help Desk & Customer Support › Chatwoot
Chatwoot
A open-source-saas reference app in Help Desk & Customer Support. https://github.com/chatwoot/chatwoot
33 observed · 0 declared. Read from: Android build analysis (Exodus Privacy, reports.exodus-privacy.eu.org), dependency manifest, dependency manifest, source code.
Integrations
| Provider | Evidence | Capability |
|---|---|---|
| Amazon CloudWatch (speedshop-cloudwatch) | observed ships the Amazon CloudWatch (speedshop-cloudwatch) SDK or integration code source | Observability Management |
| Amazon S3 (aws-sdk-s3) | observed ships the Amazon S3 (aws-sdk-s3) SDK or integration code source | Storage Management |
| Amazon SES (aws-sdk-sesv2, aws-actionmailbox-ses) | observed ships the Amazon SES (aws-sdk-sesv2, aws-actionmailbox-ses) SDK or integration code source | Transactional Email |
| Amplitude (@amplitude/analytics-browser) | observed ships the Amplitude (@amplitude/analytics-browser) SDK or integration code source | Product Usage Analytics |
| Apple Push Notification service (apnotic) | observed ships the Apple Push Notification service (apnotic) SDK or integration code source | Push Notifications |
| Azure Blob (azure-blob) | observed ships the Azure Blob (azure-blob) SDK or integration code source | Storage Management |
| Datadog | observed ships the Datadog SDK or integration code source | Observability Management |
| Dialogflow | observed ships the Dialogflow SDK or integration code source | Artificial Intelligence Management |
| Dyte | observed ships the Dyte SDK or integration code source | Video Calling |
| Elastic APM (elastic-apm) | observed ships the Elastic APM (elastic-apm) SDK or integration code source | Observability Management |
| Facebook Messenger (facebook-messenger, koala) | observed ships the Facebook Messenger (facebook-messenger, koala) SDK or integration code source | WhatsApp & OTT Messaging |
| Firebase Cloud Messaging (fcm) | observed ships the Firebase Cloud Messaging (fcm) SDK or integration code source | Push Notifications |
| Firecrawl (firecrawl-sdk) | observed ships the Firecrawl (firecrawl-sdk) SDK or integration code source | Web Scraping |
| Gmail (gmail_xoauth) | observed ships the Gmail (gmail_xoauth) SDK or integration code source | Mailbox & Calendar Sync |
| Google Cloud Storage | observed ships the Google Cloud Storage SDK or integration code source | Storage Management |
| Google Cloud Translation | observed ships the Google Cloud Translation SDK or integration code source | Machine Translation |
| Google sign-in (omniauth-google-oauth2) | observed ships the Google sign-in (omniauth-google-oauth2) SDK or integration code source | Tenant Identity Federation |
| hCaptcha (@hcaptcha/vue3-hcaptcha) | observed ships the hCaptcha (@hcaptcha/vue3-hcaptcha) SDK or integration code source | Bot Protection & CAPTCHA |
| Judoscale (production group) | observed ships the Judoscale (production group) SDK or integration code source | Auto-Scaling Policy Management |
| LeadSquared | observed ships the LeadSquared SDK or integration code source | Customer Relationship Management |
| LINE (line-bot-api) | observed ships the LINE (line-bot-api) SDK or integration code source | WhatsApp & OTT Messaging |
| Linear | observed ships the Linear SDK or integration code source | Software Product Engineering Management |
| MaxMind (maxminddb) | observed ships the MaxMind (maxminddb) SDK or integration code source | IP Geolocation |
| New Relic (newrelic_rpm) | observed ships the New Relic (newrelic_rpm) SDK or integration code source | Observability Management |
| Notion | observed ships the Notion SDK or integration code source | Knowledge Management |
| OpenAI (ruby-openai) | observed ships the OpenAI (ruby-openai) SDK or integration code source | Artificial Intelligence Management |
| Scout APM (scout_apm) | observed ships the Scout APM (scout_apm) SDK or integration code source | Observability Management |
| Sentry (sentry-ruby, @sentry/vue) | observed ships the Sentry (sentry-ruby, @sentry/vue) SDK or integration code source | Observability Management |
| Shopify (shopify_api) | observed ships the Shopify (shopify_api) SDK or integration code source | Payment Processing Management |
| Slack (slack-ruby-client) | observed ships the Slack (slack-ruby-client) SDK or integration code source | Internal Communications Management |
| Stripe | observed ships the Stripe SDK or integration code source | Payment Processing Management |
| Twilio (twilio-ruby, @twilio/voice-sdk) | observed ships the Twilio (twilio-ruby, @twilio/voice-sdk) SDK or integration code source | Contact Centre Operations Management |
| X / Twitter (twitty) | observed ships the X / Twitter (twitty) SDK or integration code source | WhatsApp & OTT Messaging |
Capabilities it touches
- Contact Centre Operations Management domain · BC-430.30 · Turbo EA: Twilio (twilio-ruby, @twilio/voice-sdk)
- Customer Relationship Management domain · BC-420 · Turbo EA: LeadSquared
- Knowledge Management domain · BC-830 · Turbo EA: Notion
- Software Product Engineering Management domain · BC-4200 · Turbo EA: Linear
- Video Calling domain · AE-150.60 · API Evangelist extension: Dyte
- Web Scraping domain · AE-230.40.10 · API Evangelist extension: Firecrawl (firecrawl-sdk)
- WhatsApp & OTT Messaging domain · AE-150.20.20 · API Evangelist extension: Facebook Messenger (facebook-messenger, koala), LINE (line-bot-api), X / Twitter (twitty)
- Auto-Scaling Policy Management common · BC-4220.50.20 · Turbo EA: Judoscale (production group)
- Bot Protection & CAPTCHA common · AE-160.70 · API Evangelist extension: hCaptcha (@hcaptcha/vue3-hcaptcha)
- IP Geolocation common · AE-120.50.10 · API Evangelist extension: MaxMind (maxminddb)
- Internal Communications Management common · BC-850.10 · Turbo EA: Slack (slack-ruby-client)
- Machine Translation common · AE-110.40.10 · API Evangelist extension: Google Cloud Translation
- Mailbox & Calendar Sync common · AE-150.80 · API Evangelist extension: Gmail (gmail_xoauth)
- Observability Management common · BC-4220.20 · Turbo EA: Amazon CloudWatch (speedshop-cloudwatch), Datadog, Elastic APM (elastic-apm), New Relic (newrelic_rpm), Scout APM (scout_apm), Sentry (sentry-ruby, @sentry/vue)
- Payment Processing Management common · BC-1340.20 · Turbo EA: Shopify (shopify_api), Stripe
- Product Usage Analytics common · BC-4280.30 · Turbo EA: Amplitude (@amplitude/analytics-browser)
- Push Notifications common · AE-150.30 · API Evangelist extension: Apple Push Notification service (apnotic), Firebase Cloud Messaging (fcm)
- Storage Management common · BC-600.50.20 · Turbo EA: Amazon S3 (aws-sdk-s3), Azure Blob (azure-blob), Google Cloud Storage
- Tenant Identity Federation common · BC-4230.50 · Turbo EA: Google sign-in (omniauth-google-oauth2)
- Transactional Email common · AE-150.10.10 · API Evangelist extension: Amazon SES (aws-sdk-sesv2, aws-actionmailbox-ses)
- Artificial Intelligence Management agent · BC-610.60 · Turbo EA: Dialogflow, OpenAI (ruby-openai)
Providers in the catalog
observed ships in the app's code or build.
declared named by the app itself.
Android build analysis: Exodus Privacy (reports.exodus-privacy.eu.org).
Blueprint by API Evangelist, CC BY-NC-SA 4.0. Turbo EA capabilities: CC BY 4.0 (notice).