Zendesk

Zendesk Ticket Import API

The Ticket Import API from Zendesk — 2 operation(s) for ticket import.

Documentation GitHub OpenAPI

Operations 2

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

POST /api/v2/imports/tickets Import a historical ticket · Zendesk Post Api V2 Imports Tickets #

Ask an LLM

“Can I import an old ticket from another system with its original dates?”

“Who is allowed to import tickets?”

Tell an agent

Import this historical ticket with its comments.

Bring over one legacy ticket with its original timestamps.

POST /api/v2/imports/tickets/create_many Import up to 100 historical tickets · Zendesk Post Api V2 Imports Tickets Create_many #

Ask an LLM

“Can I import a batch of legacy tickets at once?”

“What is the maximum number of tickets per bulk import?”

Tell an agent

Bulk import these 100 legacy tickets.

Import this batch of historical tickets in one request.

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://artifacts.apis.io/zendesk/openapi/zendesk-ticket-import-api-openapi.yml

Schemas & Data

https://artifacts.apis.io/zendesk/json-schema/zendesk-ticket-schema.json

https://artifacts.apis.io/zendesk/json-schema/zendesk-user-schema.json

Other Resources

https://artifacts.apis.io/zendesk/json-ld/zendesk-context.jsonld

Work with this as data

Every API here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

https://apis.io/mcp

Tools for apis

7 MCP tools reach this

find_apisBrowse and filter every API in the catalog.
get_api_artifactsOne API's artifacts, grouped by type.
get_openapiThe primary OpenAPI for this API.
find_similar_apisAPIs that look like this one.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

All 92 tools →

Call it yourself

curl for this page

This API

curl "https://apis.io/api/v1/apis/zendesk:zendesk-ticket-import-api"

All apis

curl "https://apis.io/api/v1/apis?limit=25"

Calls without X-API-Key need no key. Calls with it need a paid plan — get a key.

Get an API key

Free tier, no form to fill in. Signing in shares your email address with us — we store it to create your key and to recognise you if you sign in with another provider. See our Privacy Policy and Terms.

GitHub Google LinkedIn

A second provider on the same verified email joins the account you already have.

OpenAPI Specification

openapi: 3.2.0
info:
  version: '1.0'
  title: Zendesk Tickets Ticket Import API
  description: Needs a description.
tags:
- name: Ticket Import
paths:
  /api/v2/imports/tickets:
    post:
      operationId: TicketImport
      tags:
      - Ticket Import
      summary: Zendesk Post Api V2 Imports Tickets
      description: '#### Allowed For


        * Admins'
      parameters:
      - $ref: '#/components/parameters/ArchiveImmediately'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketImportRequest'
            examples:
              default:
                $ref: '#/components/examples/TicketImportRequestExample'
      responses:
        '201':
          description: Successfully created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketResponse'
              examples:
                default:
                  $ref: '#/components/examples/TicketResponseExample'
  /api/v2/imports/tickets/create_many:
    post:
      operationId: TicketBulkImport
      tags:
      - Ticket Import
      summary: Zendesk Post Api V2 Imports Tickets Create_many
      description: 'Accepts an array of up to 100 ticket objects.


        #### Allowed For


        * Admins'
      parameters:
      - $ref: '#/components/parameters/ArchiveImmediately'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketBulkImportRequest'
            examples:
              default:
                $ref: '#/components/examples/TicketBulkImportRequestExample'
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/JobStatusResponse'
              examples:
                default:
                  $ref: '#/components/examples/JobStatusResponseExample'
components:
  schemas:
    TicketResponse:
      type: object
      properties:
        ticket:
          $ref: '#/components/schemas/TicketObject'
    JobStatusResponse:
      type: object
      properties:
        job_status:
          $ref: '#/components/schemas/JobStatusObject'