Zendesk

Zendesk Ticket Import API

The Ticket Import API from Zendesk — 2 operation(s) for ticket import.

Documentation GitHub OpenAPI

Operations 2

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

POST /api/v2/imports/tickets Import a historical ticket · Zendesk Post Api V2 Imports Tickets #

Ask an LLM

“Can I import an old ticket from another system with its original dates?”

“Who is allowed to import tickets?”

Tell an agent

Import this historical ticket with its comments.

Bring over one legacy ticket with its original timestamps.

POST /api/v2/imports/tickets/create_many Import up to 100 historical tickets · Zendesk Post Api V2 Imports Tickets Create_many #

Ask an LLM

“Can I import a batch of legacy tickets at once?”

“What is the maximum number of tickets per bulk import?”

Tell an agent

Bulk import these 100 legacy tickets.

Import this batch of historical tickets in one request.

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/zendesk-ticket-import-api-openapi.yml

Schemas & Data

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-ticket-schema.json

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-user-schema.json

Other Resources

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-ld/zendesk-context.jsonld

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OpenAPI Specification

openapi: 3.2.0
info:
  version: '1.0'
  title: Zendesk Tickets Ticket Import API
  description: Needs a description.
tags:
- name: Ticket Import
paths:
  /api/v2/imports/tickets:
    post:
      operationId: TicketImport
      tags:
      - Ticket Import
      summary: Zendesk Post Api V2 Imports Tickets
      description: '#### Allowed For


        * Admins'
      parameters:
      - $ref: '#/components/parameters/ArchiveImmediately'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketImportRequest'
            examples:
              default:
                $ref: '#/components/examples/TicketImportRequestExample'
      responses:
        '201':
          description: Successfully created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketResponse'
              examples:
                default:
                  $ref: '#/components/examples/TicketResponseExample'
  /api/v2/imports/tickets/create_many:
    post:
      operationId: TicketBulkImport
      tags:
      - Ticket Import
      summary: Zendesk Post Api V2 Imports Tickets Create_many
      description: 'Accepts an array of up to 100 ticket objects.


        #### Allowed For


        * Admins'
      parameters:
      - $ref: '#/components/parameters/ArchiveImmediately'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TicketBulkImportRequest'
            examples:
              default:
                $ref: '#/components/examples/TicketBulkImportRequestExample'
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/JobStatusResponse'
              examples:
                default:
                  $ref: '#/components/examples/JobStatusResponseExample'
components:
  schemas:
    TicketResponse:
      type: object
      properties:
        ticket:
          $ref: '#/components/schemas/TicketObject'
    JobStatusResponse:
      type: object
      properties:
        job_status:
          $ref: '#/components/schemas/JobStatusObject'