Zendesk · AsyncAPI Specification
Zendesk Webhooks
Version 1.0.0
Zendesk Webhooks allow you to receive real-time HTTP notifications when events occur in your Zendesk account. Webhooks are the modern replacement for legacy targets and support event types for tickets, users, organizations, and messaging. When an event fires, Zendesk sends an HTTP POST request with a JSON payload to your configured endpoint URL. Webhooks can be connected to triggers, automations, and other Zendesk business rules.
Channels
ticketCreated
Channel for receiving notifications when a new ticket is created in Zendesk Support.
ticketUpdated
Channel for receiving notifications when a ticket is updated, including status changes, reassignments, and new comments.
ticketSolved
Channel for receiving notifications when a ticket is solved by an agent or automation.
userCreated
Channel for receiving notifications when a new user is created in Zendesk.
userUpdated
Channel for receiving notifications when a user is updated.
organizationCreated
Channel for receiving notifications when a new organization is created.
organizationUpdated
Channel for receiving notifications when an organization is updated.
satisfactionRatingCreated
Channel for receiving notifications when a customer submits a satisfaction rating on a ticket.
Messages
TicketEvent
Ticket Event
A webhook payload sent when a ticket-related event occurs in Zendesk. The payload contents are determined by the webhook's configured body template, which can include Zendesk placeholders for ticket, user, and organization data.
UserEvent
User Event
A webhook payload sent when a user-related event occurs in Zendesk.
OrganizationEvent
Organization Event
A webhook payload sent when an organization-related event occurs in Zendesk.
SatisfactionRatingEvent
Satisfaction Rating Event
A webhook payload sent when a satisfaction rating is submitted by a customer.
Servers
https
zendeskWebhook
Your webhook endpoint that receives HTTP POST requests from Zendesk. You configure this URL when creating a webhook in Zendesk.