Zendesk · Rate Limits

Zendesk Rate Limits

Zendesk Rate Limits is the rate-limit profile for Zendesk on the APIs.io network — every limit transcribed verbatim from the provider’s own documentation on 2026-09-20.

It captures 22 rate-limit definitions, including High Volume API add-on — 2500 requests per minute to the Support and Help Center APIs; List Tickets — 50 requests per minute where num is over 500; Update Ticket per user per ticket — 30 updates per 10 minutes per user per ticket.

Limit state is signalled in the X-Rate-Limit, X-Rate-Limit-Remaining, Retry-After, and x-rate-limit response headers, and an exhausted limit returns HTTP 429.

Tagged areas include Chat, CRM, Help Center, Sell, and Support.

22 Limits Exhausted: HTTP 429 X-Rate-LimitX-Rate-Limit-RemainingRetry-Afterx-rate-limit
Transcribed from the provider's documentation on 2026-09-20 — developer.zendesk.com/api-reference/introduction/rate-lim....
View Source
ChatCRMHelp CenterSellSupportT1TalkTicketingZendeskCustomer ServiceHelp Desk

Limits

High Volume API add-on accountHigh Volume API add-on
2500 requests per minute to the Support and Help Center APIs
Support and Help Center APIs
· per minute
2500
List Tickets endpoint
50 requests per minute where num is over 500
GET /api/v2/tickets.json?page={num}
· per minute
50
Update Ticket per user per ticket user
30 updates per 10 minutes per user per ticket
PUT /api/v2/tickets/{id}.json
30
Update Ticket per account account
100 requests per min per account
PUT /api/v2/tickets/{id}.json
· per minute
100
Update Ticket per account High Volume accountHigh Volume add-on
300 requests per min per account with the High Volume add-on
PUT /api/v2/tickets/{id}.json
· per minute
300
Incremental Exports global limit endpoint
10 requests per minute
GET /api/v2/incremental/*
· per minute
10
Incremental Exports with High Volume add-on endpointHigh Volume add-on
30 requests per minute
GET /api/v2/incremental/*
· per minute
30
Exporting Views endpoint
100000 requests per hour
GET /api/v2/views/{id}/export.json
· per hour
100000
Executing Views user
5 requests per minute, per view, per agent
GET /api/v2/views/{view_id}/execute.json
· per minute
5
Update User user
5 requests per minute per user
PUT /api/v2/users/{user_id}
· per minute
5
Create or Update User user
5 requests per minute per user
POST /api/v2/users/create_or_update
· per minute
5
Export Search Results account
100 requests per minute per account
GET /api/v2/search/export?query={query}
· per minute
100
Update Organization endpoint
5 requests per minute per organization
PUT /api/v2/organization/{organization_id}
· per minute
5
Side Conversation create/reply endpoint
300 requests per 10 minutes
POST /api/v2/tickets/{ticket_id}/side_conversations[/{id}/reply]
300
Incremental Side Conversation Events endpoint
600 requests per 10 minutes
GET /api/v2/tickets/side_conversations/events
600
Get Ticket Attachment Content endpoint
2500 requests per minute
GET /attachments/token/{token}/?name={file}
· per minute
2500
Attachment uploads not associated endpoint
10 requests per minute per upload for uploads not associated with a ticket or comment
GET /attachments/token/{token}/?name={file}
· per minute
10
External record creation endpoint
770 records per minute
External Content API
· per minute
770
Job limit account
You can have up to 30 queued or running jobs at once
30
Apps rate limit (client level) user
100 requests per minute per user per app at the client level
· per minute
100
Apps rate limit (API level) user
700 calls per 5 minutes per user per app at the API level
700
Account limit accountburst
The account-wide limit is 100,000 requests per minute
· per minute
100000

Sources

Work with this as data

Every rate limit here is available over the APIs.io API and to AI agents over MCP.

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https://apis.io/mcp

Tools for rate limits

4 MCP tools reach this
  • find_rate_limitsBrowse and filter every rate limit in the catalog.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

curl for this page
This rate limit 
curl "https://apis.io/api/v1/rate-limits/zendesk-rate-limits"
All rate limits 
curl "https://apis.io/api/v1/rate-limits?limit=25"

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