Zendesk · Agentic Access

Zendesk Agentic Access

x-agentic-access generated

Zendesk exposes 595 API operations that an AI agent could call, of which 294 are state-changing ‘acting’ operations. This is a recommended x-agentic-access execution contract — the scope, audience, consequence tier, short-lived token constraints, and escalation each action should carry before it is handed to an autonomous agent.

By consequence: 301 read, 257 write, 26 physical, and 11 safety-critical.

11 operations are classed safety-critical and should require human-in-the-loop approval at runtime.

Contracts are classified heuristically from the provider’s OpenAPI and refresh on every APIs.io network build; audience is bound per deployment. The model follows Curity’s Access Intelligence (apidays Munich 2026). Browse every provider’s agent contracts at agentic-access.apis.io.

ChatCRMHelp CenterSellSupportT1TalkTicketingTickets
Operations: 595 Acting: 294 Human-in-the-loop: 11 Method: generated

By consequence

read 301 write 257 physical 26 safety-critical 11

Highest-consequence actions

The physical and safety-critical operations an agent could invoke — the ones that most warrant scoped tokens, tight TTLs, and escalation. Full per-operation contracts are in the source below.

MethodPathConsequenceHuman-in-loop
DELETE /api/v2/oauth/tokens/{oauth_token_id} safety-critical required
POST /api/v2/routing/agents/instance_values/job safety-critical required
POST /api/v2/routing/agents/{user_id}/instance_values safety-critical required
POST /api/v2/routing/attributes safety-critical required
PUT /api/v2/routing/attributes/{attribute_id} safety-critical required
DELETE /api/v2/routing/attributes/{attribute_id} safety-critical required
POST /api/v2/routing/attributes/{attribute_id}/values safety-critical required
PATCH /api/v2/routing/attributes/{attribute_id}/values/{attribute_value_id} safety-critical required
DELETE /api/v2/routing/attributes/{attribute_id}/values/{attribute_value_id} safety-critical required
POST /api/v2/routing/tickets/{ticket_id}/instance_values safety-critical required
POST /api/v2/routing/tickets/{ticket_id}/instance_values safety-critical required
PUT /api/v2/custom_objects/{custom_object_key}/fields/reorder physical conditional
POST /api/v2/group_memberships physical conditional
POST /api/v2/group_memberships/create_many physical conditional
DELETE /api/v2/group_memberships/destroy_many physical conditional
DELETE /api/v2/group_memberships/{group_membership_id} physical conditional
PUT /api/v2/group_slas/policies/reorder physical conditional
PUT /api/v2/organization_fields/reorder physical conditional
POST /api/v2/organization_memberships physical conditional
POST /api/v2/organization_memberships/create_many physical conditional
DELETE /api/v2/organization_memberships/destroy_many physical conditional
DELETE /api/v2/organization_memberships/{organization_membership_id} physical conditional
PATCH /api/v2/queues/order physical conditional
PUT /api/v2/slas/policies/reorder physical conditional
PUT /api/v2/ticket_fields/reorder physical conditional

Source

Agentic Access

Raw ↑ 
generated: '2026-07-15'
method: generated
source: openapi/account-openapi-original.yml, openapi/accounts-openapi-original.yml, openapi/activities-openapi-original.yml,
  openapi/any-channel-openapi-original.yml, openapi/approval-workflow-instances-openapi-original.yml,
  openapi/assignables-openapi-original.yml, openapi/attachments-openapi-original.yml, openapi/audit-logs-openapi-original.yml,
  openapi/autocomplete-openapi-original.yml, openapi/automations-openapi-original.yml, openapi/bookmarks-openapi-original.yml,
  openapi/brand-agents-openapi-original.yml, openapi/brands-openapi-original.yml, openapi/channels-openapi-original.yml,
  openapi/chat-file-redactions-openapi-original.yml, openapi/chat-redactions-openapi-original.yml,
  openapi/comment-redactions-openapi-original.yml, openapi/custom-objects-openapi-original.yml,
  openapi/custom-roles-openapi-original.yml, openapi/custom-status-openapi-original.yml, openapi/custom-statuses-openapi-original.yml,
  openapi/deleted-tickets-openapi-original.yml, openapi/deleted-users-openapi-original.yml,
  openapi/deletion-schedules-openapi-original.yml, openapi/dynamic-content-openapi-original.yml,
  openapi/email-notifications-openapi-original.yml, openapi/group-memberships-openapi-original.yml,
  openapi/group-slas-openapi-original.yml, openapi/groups-openapi-original.yml, openapi/imports-openapi-original.yml,
  openapi/incremental-openapi-original.yml, openapi/job-statuses-openapi-original.yml, openapi/locales-openapi-original.yml,
  openapi/macros-openapi-original.yml, openapi/oauth-openapi-original.yml, openapi/object-layouts-openapi-original.yml,
  openapi/organization-fields-openapi-original.yml, openapi/organization-memberships-openapi-original.yml,
  openapi/organization-merges-openapi-original.yml, openapi/organization-subscriptions-openapi-original.yml,
  openapi/organizations-openapi-original.yml, openapi/problems-openapi-original.yml, openapi/push-notification-devices-openapi-original.yml,
  openapi/queues-openapi-original.yml, openapi/recipient-addresses-openapi-original.yml, openapi/relationships-openapi-original.yml,
  openapi/requests-openapi-original.yml, openapi/resource-collections-openapi-original.yml,
  openapi/routing-openapi-original.yml, openapi/satisfaction-ratings-openapi-original.yml, openapi/satisfaction-reasons-openapi-original.yml,
  openapi/search-openapi-original.yml, openapi/sessions-openapi-original.yml, openapi/sharing-agreements-openapi-original.yml,
  openapi/skips-openapi-original.yml, openapi/slas-openapi-original.yml, openapi/suspended-tickets-openapi-original.yml,
  openapi/tags-openapi-original.yml, openapi/target-failures-openapi-original.yml, openapi/target-type-openapi-original.yml,
  openapi/targets-openapi-original.yml, openapi/ticket-audits-openapi-original.yml, openapi/ticket-content-pins-openapi-original.yml,
  openapi/ticket-fields-openapi-original.yml, openapi/ticket-form-statuses-openapi-original.yml,
  openapi/ticket-forms-openapi-original.yml, openapi/ticket-metrics-openapi-original.yml, openapi/tickets-openapi-original.yml,
  openapi/trigger-categories-openapi-original.yml, openapi/triggers-openapi-original.yml, openapi/uploads-openapi-original.yml,
  openapi/user-fields-openapi-original.yml, openapi/users-openapi-original.yml, openapi/views-openapi-original.yml,
  openapi/workspaces-openapi-original.yml, openapi/zendesk-support-openapi.yml
description: Recommended x-agentic-access execution contracts, classified heuristically from
  the OpenAPI. A governance starting point for exposing this API to AI agents — review and bind
  audience per deployment. See research/curity/agentic-governance/.
summary:
  operations: 595
  by_action_class:
    connected: 301
    acting: 294
  by_consequence:
    read: 301
    write: 257
    physical: 26
    safety-critical: 11
  human_in_the_loop_required: 11
operations:
- path: /api/v2/account/settings
  method: get
  operationId: ShowAccountSettings
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/account/settings
  method: put
  operationId: UpdateAccountSettings
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/accounts
  method: post
  operationId: CreateTrialAccount
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/accounts/available
  method: get
  operationId: VerifySubdomainAvailability
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/accounts
  method: post
  operationId: CreateTrialAccount
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/accounts/available
  method: get
  operationId: VerifySubdomainAvailability
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/activities
  method: get
  operationId: ListActivities
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/activities/{activity_id}
  method: get
  operationId: ShowActivity
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/activities/count
  method: get
  operationId: CountActivities
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/any_channel/channelback/report_error
  method: post
  operationId: ReportChannelbackError
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/any_channel/push
  method: post
  operationId: PushContentToSupport
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/any_channel/validate_token
  method: post
  operationId: ValidateToken
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/{approval_request_id}
  method: get
  operationId: ShowApprovalRequest
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/{approval_request_id}/decision
  method: patch
  operationId: UpdateDecisionApprovalRequest
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/search
  method: post
  operationId: SearchApprovals
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/lotus/assignables/autocomplete.json
  method: get
  operationId: ListAssigneeFieldAssignableGroupsAndAgentsSearch
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/lotus/assignables/groups.json
  method: get
  operationId: ListAssigneeFieldAssignableGroups
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/lotus/assignables/groups/{group_id}/agents.json
  method: get
  operationId: ListAssigneeFieldAssignableGroupAgents
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/attachments/{attachment_id}
  method: get
  operationId: ShowAttachment
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/attachments/{attachment_id}
  method: put
  operationId: UpdateAttachment
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/macros/{macro_id}/attachments
  method: get
  operationId: ListMacroAttachments
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/macros/{macro_id}/attachments
  method: post
  operationId: CreateAssociatedMacroAttachment
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/macros/attachments
  method: post
  operationId: CreateMacroAttachment
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/macros/attachments/{attachment_id}
  method: get
  operationId: ShowMacroAttachment
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/suspended_tickets/attachments
  method: post
  operationId: SuspendedTicketsAttachments
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/tickets/{ticket_id}/comments/{comment_id}/attachments/{attachment_id}/redact
  method: put
  operationId: RedactCommentAttachment
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/audit_logs
  method: get
  operationId: ListAuditLogs
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/audit_logs/{audit_log_id}
  method: get
  operationId: ShowAuditLog
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/audit_logs/export
  method: post
  operationId: ExportAuditLogs
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/lotus/assignables/autocomplete.json
  method: get
  operationId: ListAssigneeFieldAssignableGroupsAndAgentsSearch
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/autocomplete/tags
  method: get
  operationId: AutocompleteTags
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}/records/autocomplete
  method: get
  operationId: AutocompleteCustomObjectRecordSearch
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/organizations/autocomplete
  method: get
  operationId: AutocompleteOrganizations
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/problems/autocomplete
  method: post
  operationId: AutocompleteProblems
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/users/autocomplete
  method: get
  operationId: AutocompleteUsers
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/automations
  method: get
  operationId: ListAutomations
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/automations
  method: post
  operationId: CreateAutomation
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/automations/{automation_id}
  method: get
  operationId: ShowAutomation
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/automations/{automation_id}
  method: put
  operationId: UpdateAutomation
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/automations/{automation_id}
  method: delete
  operationId: DeleteAutomation
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/automations/active
  method: get
  operationId: ListActiveAutomations
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/automations/destroy_many
  method: delete
  operationId: BulkDeleteAutomations
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/automations/search
  method: get
  operationId: SearchAutomations
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/automations/update_many
  method: put
  operationId: UpdateManyAutomations
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/bookmarks
  method: get
  operationId: ListBookmarks
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/bookmarks
  method: post
  operationId: CreateBookmark
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/bookmarks/{bookmark_id}
  method: delete
  operationId: DeleteBookmark
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/brand_agents
  method: get
  operationId: ListBrandAgents
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/brand_agents/{brand_agent_id}
  method: get
  operationId: ShowBrandAgentById
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/brands
  method: get
  operationId: ListBrands
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/brands
  method: post
  operationId: CreateBrand
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/brands/{brand_id}
  method: get
  operationId: ShowBrand
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/brands/{brand_id}
  method: put
  operationId: UpdateBrand
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/brands/{brand_id}
  method: delete
  operationId: DeleteBrand
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/brands/{brand_id}/check_host_mapping
  method: get
  operationId: CheckHostMappingValidityForExistingBrand
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/brands/check_host_mapping
  method: get
  operationId: CheckHostMappingValidity
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/channels/twitter/monitored_twitter_handles
  method: get
  operationId: ListMonitoredTwitterHandles
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/channels/twitter/monitored_twitter_handles/{monitored_twitter_handle_id}
  method: get
  operationId: ShowMonitoredTwitterHandle
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/channels/twitter/tickets
  method: post
  operationId: CreateTicketFromTweet
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/channels/twitter/tickets/{comment_id}/statuses
  method: get
  operationId: GettingTwicketStatus
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/channels/voice/agents/{agent_id}/tickets/{ticket_id}/display
  method: post
  operationId: OpenTicketInAgentBrowser
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/channels/voice/agents/{agent_id}/users/{user_id}/display
  method: post
  operationId: OpenUsersProfileInAgentBrowser
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/channels/voice/tickets
  method: post
  operationId: CreateTicketOrVoicemailTicket
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/chat_file_redactions/{ticket_id}
  method: put
  operationId: RedactChatCommentAttachment
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/chat_redactions/{ticket_id}
  method: put
  operationId: RedactChatComment
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/comment_redactions/{ticket_comment_id}
  method: put
  operationId: RedactTicketCommentInAgentWorkspace
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects
  method: get
  operationId: ListCustomObjects
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects
  method: post
  operationId: CreateCustomObject
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}
  method: get
  operationId: ShowCustomObject
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}
  method: patch
  operationId: UpdateCustomObject
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}
  method: delete
  operationId: DeleteCustomObject
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/fields
  method: get
  operationId: ListCustomObjectFields
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}/fields
  method: post
  operationId: CreateCustomObjectField
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/fields/{custom_object_field_key_or_id}
  method: get
  operationId: ShowCustomObjectField
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}/fields/{custom_object_field_key_or_id}
  method: patch
  operationId: UpdateCustomObjectField
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/fields/{custom_object_field_key_or_id}
  method: delete
  operationId: DeleteCustomObjectField
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/fields/reorder
  method: put
  operationId: ReorderCustomObjectFields
  x-agentic-access:
    action-class: acting
    consequence: physical
    subject: required
    audience: null
    token:
      max-ttl: 300
      exchange: true
      purpose-required: true
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/jobs
  method: post
  operationId: CustomObjectRecordBulkJobs
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/limits/field_limit
  method: get
  operationId: CustomObjectFieldsLimit
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}/records
  method: get
  operationId: ListCustomObjectRecords
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}/records
  method: post
  operationId: CreateCustomObjectRecord
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/records
  method: patch
  operationId: UpsertCustomObjectRecordByExternalIdOrName
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/records
  method: delete
  operationId: DeleteCustomObjectRecordByExternalIdOrName
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/records/{custom_object_record_id}
  method: get
  operationId: ShowCustomObjectRecord
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}/records/{custom_object_record_id}
  method: patch
  operationId: UpdateCustomObjectRecord
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/records/{custom_object_record_id}
  method: delete
  operationId: DeleteCustomObjectRecord
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/records/autocomplete
  method: get
  operationId: AutocompleteCustomObjectRecordSearch
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}/records/count
  method: get
  operationId: CountCustomObjectRecords
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}/records/search
  method: get
  operationId: SearchCustomObjectRecords
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}/records/search
  method: post
  operationId: FilteredSearchCustomObjectRecords
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/triggers
  method: get
  operationId: ListObjectTriggers
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}/triggers
  method: post
  operationId: CreateObjectTrigger
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: required
- path: /api/v2/custom_objects/{custom_object_key}/triggers/{trigger_id}
  method: get
  operationId: GetObjectTrigger
  x-agentic-access:
    action-class: connected
    consequence: read
    subject: optional
    token:
      max-ttl: 3600
    audit: none
- path: /api/v2/custom_objects/{custom_object_key}/triggers/{trigger_id}
  method: put
  operationId: UpdateObjectTrigger
  x-agentic-access:
    action-class: acting
    consequence: write
    subject: required
    audience: null
    token:
      max-ttl: 900
    escalation:
      human-in-the-loop: conditional
      triggers:
      - abnormal
      - high-value
    audit: requir

# --- truncated at 32 KB (178 KB total) ---
# Full source: https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/agentic-access/zendesk-agentic-access.yml

Work with this as data

Every access contract here is available over the APIs.io API and to AI agents over MCP. Agentic Access is not yet its own endpoint on the v1 API. Reach it through catalog search and the tag graph, or the MCP server.

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Tools for agentic access

3 MCP tools reach this
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
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curl "https://apis.io/api/v1/tags/zendesk-agentic-access"

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