Zendesk

Zendesk Dynamic Content API

The Dynamic Content API from Zendesk — 3 operation(s) for dynamic content.

Documentation GitHub OpenAPI

Operations 6

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

GET /api/v2/dynamic_content/items List dynamic content items · Zendesk Get Api V2 Dynamic_content Items #

Ask an LLM

“What dynamic content items exist in my account?”

“Who can list dynamic content?”

Tell an agent

List all dynamic content items.

Show every dynamic content placeholder we have.

POST /api/v2/dynamic_content/items Create a dynamic content item · Zendesk Post Api V2 Dynamic_content Items #

Ask an LLM

“Can I create a dynamic content item with translations?”

“Do I need a default locale when creating dynamic content?”

Tell an agent

Create a dynamic content item with an English default variant.

Add a new dynamic content placeholder with these variants.

GET /api/v2/dynamic_content/items/{dynamic_content_item_id} Get a dynamic content item · Zendesk Get Api V2 Dynamic_content Items Dynamic_content_item_id #

Ask an LLM

“How do I see one dynamic content item and its placeholder?”

“Can I look up a dynamic content item by id?”

Tell an agent

Show this dynamic content item.

Get one dynamic content item's details.

PUT /api/v2/dynamic_content/items/{dynamic_content_item_id} Rename a dynamic content item · Zendesk Put Api V2 Dynamic_content Items Dynamic_content_item_id #

Ask an LLM

“Can I rename a dynamic content item?”

“What can I change on a dynamic content item itself?”

Tell an agent

Rename this dynamic content item.

Change the name of one dynamic content item.

DELETE /api/v2/dynamic_content/items/{dynamic_content_item_id} Delete a dynamic content item · Zendesk Delete Api V2 Dynamic_content Items Dynamic_content_item_id #

Ask an LLM

“Can I delete a dynamic content item I no longer use?”

“Is removing a dynamic content item permanent?”

Tell an agent destructive · confirm first

Delete this dynamic content item.

Remove one dynamic content item.

GET /api/v2/dynamic_content/items/show_many Get several dynamic content items · Zendesk Get Api V2 Dynamic_content Items Show_many #

Ask an LLM

“Can I fetch several dynamic content items by identifier at once?”

“Is fetching many dynamic content items still in development?”

Tell an agent

Show the dynamic content items {identifiers}.

Fetch several dynamic content items by identifier.

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/zendesk-dynamic-content-api-openapi.yml

Schemas & Data

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-ticket-schema.json

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-user-schema.json

Other Resources

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-ld/zendesk-context.jsonld

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OpenAPI Specification

openapi: 3.2.0
info:
  version: '1.0'
  title: Zendesk Dynamic Content API
  description: Needs a description.
tags:
- name: Dynamic Content
paths:
  /api/v2/dynamic_content/items:
    get:
      operationId: ListDynamicContents
      tags:
      - Dynamic Content
      summary: Zendesk Get Api V2 Dynamic_content Items
      description: 'Returns a list of all dynamic content items for your account if accessed as an admin or agents who have permission to manage dynamic content.


        #### Allowed For


        * Admins, Agents


        #### Pagination


        * Cursor pagination (recommended)

        * Offset pagination


        See Pagination.'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DynamicContentsResponse'
              examples:
                default:
                  $ref: '#/components/examples/DynamicContentsResponseExample'
    post:
      operationId: CreateDynamicContent
      tags:
      - Dynamic Content
      summary: Zendesk Post Api V2 Dynamic_content Items
      description: 'Create a new content item, with one or more variants in the item''s `variants` array. See Specifying item variants.


        The `default_locale_id` and variant `locale_id` values must be one of the locales the account has active. You can get the list with the List Locales endpoint.


        #### Allowed For


        * Admins, Agents'
      responses:
        '201':
          description: Created response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DynamicContentResponse'
              examples:
                default:
                  $ref: '#/components/examples/DynamicContentResponseExample'
  /api/v2/dynamic_content/items/{dynamic_content_item_id}:
    parameters:
    - $ref: '#/components/parameters/DynamicContentItemId'
    get:
      operationId: ShowDynamicContentItem
      tags:
      - Dynamic Content
      summary: Zendesk Get Api V2 Dynamic_content Items Dynamic_content_item_id
      description: '#### Allowed For


        * Admins, Agents'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DynamicContentResponse'
              examples:
                default:
                  $ref: '#/components/examples/DynamicContentResponseExample'
    put:
      operationId: UpdateDynamicContentItem
      tags:
      - Dynamic Content
      summary: Zendesk Put Api V2 Dynamic_content Items Dynamic_content_item_id
      description: 'The only attribute you can change is the name.


        To add a variant to the item, or to update or delete the variants of the item, use the Item Variants API.


        #### Allowed For


        * Admins, Agents'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DynamicContentResponse'
              examples:
                default:
                  $ref: '#/components/examples/DynamicContentUpdateResponseExample'
    delete:
      operationId: DeleteDynamicContentItem
      tags:
      - Dynamic Content
      summary: Zendesk Delete Api V2 Dynamic_content Items Dynamic_content_item_id
      description: '#### Allowed For


        * Admins, Agents'
      responses:
        '204':
          description: No Content response
  /api/v2/dynamic_content/items/show_many:
    get:
      operationId: ShowManyDynamicContents
      tags:
      - Dynamic Content
      summary: Zendesk Get Api V2 Dynamic_content Items Show_many
      description: '#### Stability


        * Development


        #### Allowed For


        * Admins, Agents'
      parameters:
      - name: identifiers
        in: query
        description: Identifiers for the dynamic contents
        schema:
          type: string
        example: item1,item2
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DynamicContentsResponse'
              examples:
                default:
                  $ref: '#/components/examples/DynamicContentsResponseExample'
components:
  schemas:
    DynamicContentResponse:
      type: object
      properties:
        item:
          $ref: '#/components/schemas/DynamicContentObject'
    DynamicContentsResponse:
      type: object
      properties:
        items:
          type: array
          items:
            $ref: '#/components/schemas/DynamicContentObject'