Zendesk Support Addresses API

openapi: 3.1.0
info:
  version: '1.0'
  title: Zendesk Account Account Settings Support Addresses API
  description: Needs a description.
tags:
- name: Support Addresses
paths:
  /api/v2/recipient_addresses:
    get:
      operationId: ListSupportAddresses
      tags:
      - Support Addresses
      summary: Zendesk Get  Api V2 Recipient_addresses
      description: 'Lists all the support addresses for the account.


        #### Pagination


        - Cursor pagination (recommended)

        - Offset pagination


        See [Pagination](/api-reference/introduction/pagination/).


        Returns a maximum of 100 records per page.


        #### Allowed For


        * Admins

        * Agents

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SupportAddressesResponse'
              examples:
                default:
                  $ref: '#/components/examples/SupportAddressesResponseExample'
    post:
      operationId: CreateSupportAddress
      tags:
      - Support Addresses
      summary: Zendesk Post  Api V2 Recipient_addresses
      description: 'Adds a Zendesk or external support address to your account.


        To add a Zendesk address, use the following syntax: `{local-part}@{accountname}.zendesk.com`.

        Example: ''sales-team@example.zendesk.com''. The [local-part](https://en.wikipedia.org/wiki/Email_address#Local-part) can be anything you like.


        To add an external email address such as help@omniwearshop.com, the email must already exist and you must set up forwarding on your email server. The exact steps depend on your mail server. See [Forwarding incoming email to Zendesk Support](https://support.zendesk.com/hc/en-us/articles/203663266). After setting up forwarding, run the [Verify Support Address Forwarding](#verify-support-address-forwarding) endpoint. The address won''t work in Zendesk Support until it''s been verified.


        #### Allowed For


        * Admins

        * Agents with permission to manage channels and extensions. See the system permissions in [Creating custom roles and assigning agents (Enterprise)](https://support.zendesk.com/hc/en-us/articles/203662026-Creating-custom-roles-and-assigning-agents-Enterprise-#topic_cxn_hig_bd) in the Support Help Center

        '
      responses:
        '201':
          description: Created response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SupportAddressResponse'
              examples:
                default:
                  $ref: '#/components/examples/SupportAddressCreateResponseExample'
  /api/v2/recipient_addresses/{support_address_id}:
    parameters:
    - $ref: '#/components/parameters/SupportAddressId'
    get:
      operationId: ShowSupportAddress
      tags:
      - Support Addresses
      summary: Zendesk Get  Api V2 Recipient_addresses Support_address_id
      description: '#### Allowed For


        * Admins

        * Agents

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SupportAddressResponse'
              examples:
                default:
                  $ref: '#/components/examples/SupportAddressResponseExample'
    put:
      operationId: UpdateSupportAddress
      tags:
      - Support Addresses
      summary: Zendesk Put  Api V2 Recipient_addresses Support_address_id
      description: 'Updates an existing support address for your account.


        You can''t use this endpoint to update a support address''s `email` property.

        Instead, you can create a new address using the [Create Support

        Address](#create-support-address) endpoint.


        #### Allowed For


        * Admins

        * Agents with permission to manage channels and extensions. See the system permissions in [Creating custom roles and assigning agents (Enterprise)](https://support.zendesk.com/hc/en-us/articles/203662026-Creating-custom-roles-and-assigning-agents-Enterprise-#topic_cxn_hig_bd) in the Support Help Center

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SupportAddressResponse'
              examples:
                default:
                  $ref: '#/components/examples/SupportAddressUpdateResponseExample'
    delete:
      operationId: DeleteRecipientAddress
      tags:
      - Support Addresses
      summary: Zendesk Delete  Api V2 Recipient_addresses Support_address_id
      description: 'Deletes a support address.


        #### Allowed For


        * Admins

        * Agents with permission to manage channels and extensions. See the system permissions in [Creating custom roles and assigning agents (Enterprise)](https://support.zendesk.com/hc/en-us/articles/203662026-Creating-custom-roles-and-assigning-agents-Enterprise-#topic_cxn_hig_bd) in the Support Help Center

        '
      responses:
        '204':
          description: No Content response
  /api/v2/recipient_addresses/{support_address_id}/verify:
    parameters:
    - $ref: '#/components/parameters/SupportAddressId'
    put:
      operationId: VerifySupportAddressForwarding
      tags:
      - Support Addresses
      summary: Zendesk Put  Api V2 Recipient_addresses Support_address_id Verify
      description: 'Sends a test email to the specified support address to verify that email forwarding for the address works. An external support address won''t work in Zendesk Support until it''s verified.


        **Note**: You don''t need to verify Zendesk system support addresses.


        The endpoint takes the following body: `{"type": "forwarding"}`. The value of the `type` property defaults to "forwarding" if none is specified, but the values "spf" and "dns" are also accepted.


        Use this endpoint after [adding](#create-support-address) an external support address to Zendesk Support and setting up forwarding on your email server. See [Forwarding incoming email to Zendesk Support](https://support.zendesk.com/hc/en-us/articles/203663266).


        The endpoint doesn''t return the results of the test. Instead, use the [Show Support Address](#show-support-address) endpoint to check that the `forwarding_status` property is "verified".


        Other verification checks can also be performed using this API. These include SPF checks and DNS checks.


        When calling the endpoint with `type` set to "spf", it will queries the DNS records to check that the SPF records for Zendesk are present for outbound emails.


        When calling the endpoint with `type` set to "dns", it runs checks on your CNAME records to make sure they are set up properly in your DNS.


        #### Allowed For


        * Admins

        * Agents with permission to manage channels and extensions. See the system permissions in [Creating custom roles and assigning agents (Enterprise)](https://support.zendesk.com/hc/en-us/articles/203662026-Creating-custom-roles-and-assigning-agents-Enterprise-#topic_cxn_hig_bd) in the Support Help Center

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                type: string
                description: Empty response
                example: ''
              example: ''
components:
  schemas:
    SupportAddressResponse:
      type: object
      properties:
        recipient_address:
          $ref: '#/components/schemas/SupportAddressObject'
    SupportAddressesResponse:
      type: object
      properties:
        recipient_addresses:
          type: array
          items:
            $ref: '#/components/schemas/SupportAddressObject'