Zendesk

Zendesk Omnichannel Engagements API

The Zendesk Omnichannel Engagements API provides access to engagement data for agents across all channels. It enables tracking and reporting on how agents interact with work items, including assignment history, response metrics, and engagement patterns across Support, Messaging, and Talk.

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Documentation

📖
Documentation
https://developer.zendesk.com/api-reference/agent-availability/omnichannel-engagements/omnichannel_engagements/

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API entry from apis.yml

apis.yml Raw ↑ 
aid: zendesk:omnichannel-engagements
name: Zendesk Omnichannel Engagements API
tags:
- Engagements
- Omnichannel
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
baseURL: https://{subdomain}.zendesk.com
humanURL: https://developer.zendesk.com/api-reference/agent-availability/omnichannel-engagements/omnichannel_engagements/
properties:
- url: https://developer.zendesk.com/api-reference/agent-availability/omnichannel-engagements/omnichannel_engagements/
  type: Documentation
description: The Zendesk Omnichannel Engagements API provides access to engagement data for agents across
  all channels. It enables tracking and reporting on how agents interact with work items, including assignment
  history, response metrics, and engagement patterns across Support, Messaging, and Talk.