Zendesk · Schema
TicketCreate
Payload for creating a new ticket.
ChatCRMHelp CenterSellSupportT1TalkTicketingTickets
Properties
| Name | Type | Description |
|---|---|---|
| subject | string | The subject of the ticket. |
| comment | object | The initial comment (description) of the ticket. |
| requester_id | integer | The ID of the requester. |
| requester | object | Requester details for creating a new user inline. Use either requester_id or requester, not both. |
| submitter_id | integer | The ID of the submitter. |
| assignee_id | integer | The ID of the assigned agent. |
| group_id | integer | The ID of the assigned group. |
| organization_id | integer | |
| type | string | |
| priority | string | |
| status | string | |
| tags | array | |
| external_id | string | |
| custom_fields | array | |
| due_at | string | |
| ticket_form_id | integer | |
| brand_id | integer | |
| collaborator_ids | array | |
| email_cc_ids | array | |
| problem_id | integer |