Zendesk · OpenAPI Overlay 1.0.0

API Evangelist conversational phrasing for Zendesk Incremental Skill Based Routing API

4 actions 4 updates phrasing extends openapi/zendesk-incremental-skill-based-routing-api-openapi.yml

Generated by API Evangelist Written by API Evangelist tooling for Zendesk's API. It is a proposal applied on top of the contract, not a document Zendesk publishes.

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What the actions change

x-apievangelist-phrasing

Targets 4

$.info

$.paths['/api/v2/incremental/routing/attribute_values'].get

$.paths['/api/v2/incremental/routing/attributes'].get

$.paths['/api/v2/incremental/routing/instance_values'].get

OpenAPI Overlay

# Generated by API Evangelist (build-phrasing.py). Our phrasing, not observed demand.
overlay: 1.0.0
info:
  title: API Evangelist conversational phrasing for Zendesk Incremental Skill Based Routing API
  version: 1.0.0
extends: openapi/zendesk-incremental-skill-based-routing-api-openapi.yml
actions:
- target: $.info
  update:
    x-apievangelist-phrasing:
      method: generated
      generated: '2026-09-26'
      generator: build-phrasing.py
      label: Generated by API Evangelist
      operations: 3
- target: $.paths['/api/v2/incremental/routing/attribute_values'].get
  update:
    x-apievangelist-phrasing:
      intent: Export changes to routing skill values
      effect: read
      questions:
      - How do I sync every change made to routing skills into our data warehouse?
      - Can I use a cursor to stream attribute value changes over time?
      instructions:
      - text: Export the incremental stream of changes to routing attribute values.
      - text: Pull all skill value changes since my last cursor.
      method: generated
      generated: '2026-09-26'
- target: $.paths['/api/v2/incremental/routing/attributes'].get
  update:
    x-apievangelist-phrasing:
      intent: Export changes to routing attributes
      effect: read
      questions:
      - Is there an incremental feed of changes to routing attribute categories?
      - How can I track when routing attributes were created or renamed?
      instructions:
      - text: Export the incremental stream of changes to routing attributes.
      - text: Get routing attribute changes starting from this cursor.
      method: generated
      generated: '2026-09-26'
- target: $.paths['/api/v2/incremental/routing/instance_values'].get
  update:
    x-apievangelist-phrasing:
      intent: Export skill assignment changes on agents and tickets
      effect: read
      questions:
      - How do I get a history of skills being added to or removed from agents and tickets?
      - Are associate and unassociate events for skill assignments grouped together in the export?
      instructions:
      - text: Export the incremental stream of skill assignment changes on agents and tickets.
      - text: Pull instance value associate and unassociate events since my last cursor.
      method: generated
      generated: '2026-09-26'