Generated by API Evangelist
Written by API Evangelist tooling for Zendesk's API. It is a proposal applied on top of the contract, not a document Zendesk publishes.
# Generated by API Evangelist (build-phrasing.py). Our phrasing, not observed demand.
overlay: 1.0.0
info:
title: API Evangelist conversational phrasing for Zendesk Incremental Skill Based Routing API
version: 1.0.0
extends: openapi/zendesk-incremental-skill-based-routing-api-openapi.yml
actions:
- target: $.info
update:
x-apievangelist-phrasing:
method: generated
generated: '2026-09-26'
generator: build-phrasing.py
label: Generated by API Evangelist
operations: 3
- target: $.paths['/api/v2/incremental/routing/attribute_values'].get
update:
x-apievangelist-phrasing:
intent: Export changes to routing skill values
effect: read
questions:
- How do I sync every change made to routing skills into our data warehouse?
- Can I use a cursor to stream attribute value changes over time?
instructions:
- text: Export the incremental stream of changes to routing attribute values.
- text: Pull all skill value changes since my last cursor.
method: generated
generated: '2026-09-26'
- target: $.paths['/api/v2/incremental/routing/attributes'].get
update:
x-apievangelist-phrasing:
intent: Export changes to routing attributes
effect: read
questions:
- Is there an incremental feed of changes to routing attribute categories?
- How can I track when routing attributes were created or renamed?
instructions:
- text: Export the incremental stream of changes to routing attributes.
- text: Get routing attribute changes starting from this cursor.
method: generated
generated: '2026-09-26'
- target: $.paths['/api/v2/incremental/routing/instance_values'].get
update:
x-apievangelist-phrasing:
intent: Export skill assignment changes on agents and tickets
effect: read
questions:
- How do I get a history of skills being added to or removed from agents and tickets?
- Are associate and unassociate events for skill assignments grouped together in the export?
instructions:
- text: Export the incremental stream of skill assignment changes on agents and tickets.
- text: Pull instance value associate and unassociate events since my last cursor.
method: generated
generated: '2026-09-26'
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