Zendesk · JSON Structure

Zendesk Support Ticket Structure

Type: object Properties: 37

ChatCRMHelp CenterSellSupportT1TalkTicketingTickets

Ticket is a JSON Structure definition published by Zendesk, describing 37 properties. It conforms to the https://json-structure.org/draft/2020-12/schema meta-schema.

Properties

id url external_id type subject raw_subject description priority status recipient requester_id submitter_id assignee_id organization_id group_id collaborator_ids follower_ids email_cc_ids forum_topic_id problem_id has_incidents is_public due_at tags custom_fields satisfaction_rating sharing_agreement_ids custom_status_id fields followup_ids ticket_form_id brand_id allow_channelback allow_attachments from_messaging_channel created_at updated_at

Meta-schema: https://json-structure.org/draft/2020-12/schema

JSON Structure

{
  "$schema": "https://json-structure.org/draft/2020-12/schema",
  "name": "Ticket",
  "type": "object",
  "properties": {
    "id": {
      "type": "integer"
    },
    "url": {
      "type": "string"
    },
    "external_id": {
      "type": "string"
    },
    "type": {
      "type": "string"
    },
    "subject": {
      "type": "string"
    },
    "raw_subject": {
      "type": "string"
    },
    "description": {
      "type": "string"
    },
    "priority": {
      "type": "string"
    },
    "status": {
      "type": "string"
    },
    "recipient": {
      "type": "string"
    },
    "requester_id": {
      "type": "integer"
    },
    "submitter_id": {
      "type": "integer"
    },
    "assignee_id": {
      "type": "integer"
    },
    "organization_id": {
      "type": "integer"
    },
    "group_id": {
      "type": "integer"
    },
    "collaborator_ids": {
      "type": "array"
    },
    "follower_ids": {
      "type": "array"
    },
    "email_cc_ids": {
      "type": "array"
    },
    "forum_topic_id": {
      "type": "integer"
    },
    "problem_id": {
      "type": "integer"
    },
    "has_incidents": {
      "type": "boolean"
    },
    "is_public": {
      "type": "boolean"
    },
    "due_at": {
      "type": "string"
    },
    "tags": {
      "type": "array"
    },
    "custom_fields": {
      "type": "array"
    },
    "satisfaction_rating": {
      "type": "object"
    },
    "sharing_agreement_ids": {
      "type": "array"
    },
    "custom_status_id": {
      "type": "integer"
    },
    "fields": {
      "type": "array"
    },
    "followup_ids": {
      "type": "array"
    },
    "ticket_form_id": {
      "type": "integer"
    },
    "brand_id": {
      "type": "integer"
    },
    "allow_channelback": {
      "type": "boolean"
    },
    "allow_attachments": {
      "type": "boolean"
    },
    "from_messaging_channel": {
      "type": "boolean"
    },
    "created_at": {
      "type": "string"
    },
    "updated_at": {
      "type": "string"
    }
  }
}

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