Zendesk

Zendesk Ticket Forms API

The Ticket Forms API from Zendesk — 7 operation(s) for ticket forms.

Documentation GitHub OpenAPI

Operations 12

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

GET /api/v2/ticket_forms List ticket forms · Zendesk Get Api V2 Ticket_forms #

Ask an LLM

“What ticket forms exist in my Zendesk account?”

“Can I list only the ticket forms end users can see?”

Tell an agent

List all ticket forms.

List ticket forms where active is {active} and end-user visible is {end_user_visible}.

POST /api/v2/ticket_forms Create a ticket form · Zendesk Post Api V2 Ticket_forms #

Ask an LLM

“Can I create a new ticket form with its own set of fields?”

“Who is allowed to create ticket forms?”

Tell an agent

Create a ticket form for billing requests.

Add a new ticket form with these fields.

GET /api/v2/ticket_forms/{ticket_form_id} Get a ticket form · Zendesk Get Api V2 Ticket_forms Ticket_form_id #

Ask an LLM

“How do I see the fields and settings of one ticket form?”

“Can end users look up a single ticket form?”

Tell an agent

Show this ticket form.

Get the details of one ticket form by id.

PUT /api/v2/ticket_forms/{ticket_form_id} Update a ticket form · Zendesk Put Api V2 Ticket_forms Ticket_form_id #

Ask an LLM

“Can I change the name or fields of an existing ticket form?”

“Is it possible to hide a ticket form from end users?”

Tell an agent

Update this ticket form to add a new field.

Rename one ticket form.

DELETE /api/v2/ticket_forms/{ticket_form_id} Delete a ticket form · Zendesk Delete Api V2 Ticket_forms Ticket_form_id #

Ask an LLM

“Can I delete a ticket form I don't use anymore?”

“Who has permission to remove ticket forms?”

Tell an agent destructive · confirm first

Delete this ticket form.

Remove the unused ticket form.

POST /api/v2/ticket_forms/{ticket_form_id}/clone Clone a ticket form · Zendesk Post Api V2 Ticket_forms Ticket_form_id Clone #

Ask an LLM

“Can I duplicate an existing ticket form as a starting point?”

“Is there a way to copy a ticket form?”

Tell an agent

Clone this ticket form.

Make a copy of the existing ticket form.

GET /api/v2/ticket_forms/{ticket_form_id}/ticket_form_statuses List a ticket form's status associations · Zendesk Get Api V2 Ticket_forms Ticket_form_id Ticket_form_statuses #

Ask an LLM

“Which ticket statuses are associated with a ticket form?”

“Can I see the custom statuses linked to one form?”

Tell an agent

List the ticket statuses associated with this form.

Show which statuses are linked to one ticket form.

POST /api/v2/ticket_forms/{ticket_form_id}/ticket_form_statuses Link statuses to a ticket form · Zendesk Post Api V2 Ticket_forms Ticket_form_id Ticket_form_statuses #

Ask an LLM

“How can I associate new ticket statuses with a form?”

“Can I create several form status associations at once?”

Tell an agent

Associate these ticket statuses with the form.

Link new statuses to one ticket form.

PUT /api/v2/ticket_forms/{ticket_form_id}/ticket_form_statuses Bulk update a form's status associations · Zendesk Put Api V2 Ticket_forms Ticket_form_id Ticket_form_statuses #

Ask an LLM

“Can I add and remove status associations on a form in one call?”

“Is there a bulk operation for a ticket form's statuses?”

Tell an agent

Update the status associations for this ticket form in bulk.

Add and remove several statuses on one form at once.

PUT /api/v2/ticket_forms/{ticket_form_id}/ticket_form_statuses/{ticket_form_status_id} Update one form status association · Zendesk Put Api V2 Ticket_forms Ticket_form_id Ticket_form_statuses… #

Ask an LLM

“Can I change or delete a single status association on a form?”

“What's the way to edit one ticket form status link by its id?”

Tell an agent

Update this single ticket form status association.

Change one status link on the form by its association id.

PUT /api/v2/ticket_forms/reorder Reorder ticket forms · Zendesk Put Api V2 Ticket_forms Reorder #

Ask an LLM

“Can I change the order ticket forms appear in?”

“What do I pass to set the ticket form order?”

Tell an agent

Reorder the ticket forms in this sequence.

Put the billing form first in the ticket form order.

GET /api/v2/ticket_forms/show_many Get several ticket forms by id · Zendesk Get Api V2 Ticket_forms Show_many #

Ask an LLM

“Can I fetch up to 100 ticket forms by id in one request?”

“Which endpoint does the web widget use to load several forms?”

Tell an agent

Show the ticket forms {ids}.

Fetch ticket forms {ids} where active is {active}.

Zendesk Ticket Forms API

Operations 12

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