Zendesk

Zendesk Groups API

The Groups API from Zendesk — 4 operation(s) for groups.

Documentation GitHub OpenAPI

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/zendesk-groups-api-openapi.yml

Schemas & Data

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-ticket-schema.json

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-user-schema.json

Other Resources

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-ld/zendesk-context.jsonld

OpenAPI Specification

openapi: 3.1.0
info:
  version: '1.0'
  title: Zendesk Account Account Settings Groups API
  description: Needs a description.
tags:
- name: Groups
paths:
  /api/v2/groups:
    get:
      operationId: ListGroups
      tags:
      - Groups
      summary: Zendesk Get  Api V2 Groups
      description: '#### Pagination


        * Cursor pagination (recommended)

        * Offset pagination


        See [Pagination](/api-reference/introduction/pagination/).


        Returns a maximum of 100 records per page.


        #### Allowed For


        * Admins

        * Agents

        '
      parameters:
      - $ref: '#/components/parameters/UserId'
      - $ref: '#/components/parameters/ExcludeDeleted'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupsResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupsResponseExample'
    post:
      operationId: CreateGroup
      tags:
      - Groups
      summary: Zendesk Post  Api V2 Groups
      description: '#### Allowed For


        * Admins

        * Agents assigned to a custom role with permissions to manage groups (Enterprise only)

        '
      responses:
        '201':
          description: Created response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupCreateResponseExample'
  /api/v2/groups/{group_id}:
    parameters:
    - $ref: '#/components/parameters/GroupId'
    get:
      operationId: ShowGroupById
      tags:
      - Groups
      summary: Zendesk Get  Api V2 Groups Group_id
      description: '#### Allowed For


        * Admins

        * Agents

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupResponseExample'
    put:
      operationId: UpdateGroup
      tags:
      - Groups
      summary: Zendesk Put  Api V2 Groups Group_id
      description: '#### Allowed For


        * Admins

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupUpdateResponseExample'
    delete:
      operationId: DeleteGroup
      tags:
      - Groups
      summary: Zendesk Delete  Api V2 Groups Group_id
      description: '#### Allowed For


        * Admins

        * Agents assigned to a custom role with permissions to manage groups (Enterprise only)

        '
      responses:
        '204':
          description: No content response
  /api/v2/groups/assignable:
    get:
      operationId: ListAssignableGroups
      tags:
      - Groups
      summary: Zendesk Get  Api V2 Groups Assignable
      description: '#### Pagination


        * Cursor pagination (recommended)

        * Offset pagination


        See [Pagination](/api-reference/introduction/pagination/).


        Returns a maximum of 100 records per page.


        #### Allowed For


        * Admins

        * Agents

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupsResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupsResponseExample'
  /api/v2/groups/count:
    parameters:
    - $ref: '#/components/parameters/UserId'
    get:
      operationId: CountGroups
      tags:
      - Groups
      summary: Zendesk Get  Api V2 Groups Count
      description: 'Returns an approximate count of groups. If the count exceeds 100,000, it is updated every 24 hours.


        The `refreshed_at` property of the `count` object is a timestamp that indicates when the count was last updated.


        **Note**: When the count exceeds 100,000, `refreshed_at` may occasionally be null. This indicates that the count is being updated in the background, and the `value` property of the `count` object is limited to 100,000 until the update is complete.


        #### Allowed For


        * Admins

        * Agents

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupsCountObject'
              examples:
                default:
                  $ref: '#/components/examples/GroupsCountResponseExample'
components:
  schemas:
    GroupResponse:
      type: object
      properties:
        group:
          $ref: '#/components/schemas/GroupObject'
    GroupsCountObject:
      type: object
      properties:
        count:
          type: object
          properties:
            refreshed_at:
              type: string
              format: date-time
              description: Timestamp that indicates when the count was last updated
              readOnly: true
            value:
              type: integer
              description: Approximate count of groups
              readOnly: true
    GroupsResponse:
      type: object
      properties:
        groups:
          type: array
          items:
            $ref: '#/components/schemas/GroupObject'