Zendesk

Zendesk Groups API

The Groups API from Zendesk — 4 operation(s) for groups.

Documentation GitHub OpenAPI

Operations 7

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

GET /api/v2/groups List agent groups · Zendesk Get Api V2 Groups #

Ask an LLM

“What agent groups exist in my help desk?”

“How many groups come back per page when listing them?”

Tell an agent

List all the agent groups in the account.

Show every support group with cursor pagination.

POST /api/v2/groups Create an agent group · Zendesk Post Api V2 Groups #

Ask an LLM

“How do I set up a new team of agents such as Billing or Tier 2?”

“Can agents with a custom role create groups?”

Tell an agent

Create a new agent group called Billing.

Add a support group for my escalations team.

GET /api/v2/groups/{group_id} Show a group · Zendesk Get Api V2 Groups Group_id #

Ask an LLM

“Can I fetch the details of a single agent group?”

“What information is stored on one support group?”

Tell an agent

Show the group with that group ID.

Fetch the details of one agent group.

PUT /api/v2/groups/{group_id} Update a group · Zendesk Put Api V2 Groups Group_id #

Ask an LLM

“Can I rename an existing agent group?”

“Who is allowed to edit a group's settings?”

Tell an agent

Rename that agent group to Premium Support.

Update the settings of one existing group.

DELETE /api/v2/groups/{group_id} Delete a group · Zendesk Delete Api V2 Groups Group_id #

Ask an LLM

“Can I delete an agent group I no longer use?”

“Which roles are allowed to remove groups?”

Tell an agent destructive · confirm first

Delete that agent group.

Remove the unused support group from the account.

GET /api/v2/groups/assignable List groups tickets can be assigned to · Zendesk Get Api V2 Groups Assignable #

Ask an LLM

“Which groups can tickets actually be assigned to?”

“Can I list only the assignable groups rather than all groups?”

Tell an agent

List the groups that tickets can be assigned to.

Show only assignable groups for my ticket routing.

GET /api/v2/groups/count Count groups · Zendesk Get Api V2 Groups Count #

Ask an LLM

“How many agent groups does my account have?”

“When was the group count last refreshed?”

Tell an agent

Count the groups in the account.

Give me the approximate number of agent groups.

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OpenAPI Specification

openapi: 3.2.0
info:
  version: '1.0'
  title: Zendesk Groups API
  description: Needs a description.
tags:
- name: Groups
paths:
  /api/v2/groups:
    get:
      operationId: ListGroups
      tags:
      - Groups
      summary: Zendesk Get Api V2 Groups
      description: '#### Pagination


        * Cursor pagination (recommended)

        * Offset pagination


        See Pagination.


        Returns a maximum of 100 records per page.


        #### Allowed For


        * Admins

        * Agents'
      parameters:
      - $ref: '#/components/parameters/UserId'
      - $ref: '#/components/parameters/ExcludeDeleted'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupsResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupsResponseExample'
    post:
      operationId: CreateGroup
      tags:
      - Groups
      summary: Zendesk Post Api V2 Groups
      description: '#### Allowed For


        * Admins

        * Agents assigned to a custom role with permissions to manage groups (Enterprise only)'
      responses:
        '201':
          description: Created response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupCreateResponseExample'
  /api/v2/groups/{group_id}:
    parameters:
    - $ref: '#/components/parameters/GroupId'
    get:
      operationId: ShowGroupById
      tags:
      - Groups
      summary: Zendesk Get Api V2 Groups Group_id
      description: '#### Allowed For


        * Admins

        * Agents'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupResponseExample'
    put:
      operationId: UpdateGroup
      tags:
      - Groups
      summary: Zendesk Put Api V2 Groups Group_id
      description: '#### Allowed For


        * Admins'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupUpdateResponseExample'
    delete:
      operationId: DeleteGroup
      tags:
      - Groups
      summary: Zendesk Delete Api V2 Groups Group_id
      description: '#### Allowed For


        * Admins

        * Agents assigned to a custom role with permissions to manage groups (Enterprise only)'
      responses:
        '204':
          description: No content response
  /api/v2/groups/assignable:
    get:
      operationId: ListAssignableGroups
      tags:
      - Groups
      summary: Zendesk Get Api V2 Groups Assignable
      description: '#### Pagination


        * Cursor pagination (recommended)

        * Offset pagination


        See Pagination.


        Returns a maximum of 100 records per page.


        #### Allowed For


        * Admins

        * Agents'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupsResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupsResponseExample'
  /api/v2/groups/count:
    parameters:
    - $ref: '#/components/parameters/UserId'
    get:
      operationId: CountGroups
      tags:
      - Groups
      summary: Zendesk Get Api V2 Groups Count
      description: 'Returns an approximate count of groups. If the count exceeds 100,000, it is updated every 24 hours.


        The `refreshed_at` property of the `count` object is a timestamp that indicates when the count was last updated.


        **Note**: When the count exceeds 100,000, `refreshed_at` may occasionally be null. This indicates that the count is being updated in the background, and the `value` property of the `count` object is limited to 100,000 until the update is complete.


        #### Allowed For


        * Admins

        * Agents'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupsCountObject'
              examples:
                default:
                  $ref: '#/components/examples/GroupsCountResponseExample'
components:
  schemas:
    GroupResponse:
      type: object
      properties:
        group:
          $ref: '#/components/schemas/GroupObject'
    GroupsResponse:
      type: object
      properties:
        groups:
          type: array
          items:
            $ref: '#/components/schemas/GroupObject'
    GroupsCountObject:
      type: object
      properties:
        count:
          type: object
          properties:
            refreshed_at:
              type: string
              format: date-time
              description: Timestamp that indicates when the count was last updated
              readOnly: true
            value:
              type: integer
              description: Approximate count of groups
              readOnly: true

Zendesk Groups API

Operations 7

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