Zendesk · JSON Structure

Zendesk Support Ticket Update Structure

Type: object Properties: 15

ChatCRMHelp CenterSellSupportT1TalkTicketingTickets

TicketUpdate is a JSON Structure definition published by Zendesk, describing 15 properties. It conforms to the https://json-structure.org/draft/2020-12/schema meta-schema.

Properties

subject comment assignee_id group_id organization_id type priority status tags custom_fields due_at problem_id collaborator_ids email_cc_ids external_id

Meta-schema: https://json-structure.org/draft/2020-12/schema

JSON Structure

{
  "$schema": "https://json-structure.org/draft/2020-12/schema",
  "name": "TicketUpdate",
  "type": "object",
  "properties": {
    "subject": {
      "type": "string"
    },
    "comment": {
      "type": "object"
    },
    "assignee_id": {
      "type": "integer"
    },
    "group_id": {
      "type": "integer"
    },
    "organization_id": {
      "type": "integer"
    },
    "type": {
      "type": "string"
    },
    "priority": {
      "type": "string"
    },
    "status": {
      "type": "string"
    },
    "tags": {
      "type": "array"
    },
    "custom_fields": {
      "type": "array"
    },
    "due_at": {
      "type": "string"
    },
    "problem_id": {
      "type": "integer"
    },
    "collaborator_ids": {
      "type": "array"
    },
    "email_cc_ids": {
      "type": "array"
    },
    "external_id": {
      "type": "string"
    }
  }
}