Zendesk

Zendesk Approval Requests API

The Approval Requests API from Zendesk — 3 operation(s) for approval requests.

Documentation GitHub OpenAPI

Operations 3

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

GET /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/{approval_request_id} Get an approval request · Zendesk Get Api V2 Approval_workflow_instances Approval_workflow_instance_id… #

Ask an LLM

“How do I view the details of an approval request assigned to me?”

“What's the current state of one approval request in a workflow?”

Tell an agent

Show the approval request waiting on me in that workflow.

Get the details of this approval request.

PATCH /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/{approval_request_id}/decision Approve or reject an approval request · Zendesk Patch Api V2 Approval_workflow_instances Approval_workflow_instance_id… #

Ask an LLM

“How do I approve or reject an approval request as the approver?”

“Can I add notes explaining my approval decision?”

Tell an agent

Set my decision on this approval request to {status}.

Mark the approval request {status} with the note {notes}.

POST /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/search Search approvals in a workflow instance · Zendesk Post Api V2 Approval_workflow_instances Approval_workflow_instance_id… #

Ask an LLM

“Which approval requests belong to one workflow instance?”

“Can I filter a workflow's approval requests by status, like pending only?”

Tell an agent

Search the pending approval requests in this workflow instance.

List all approvals for that workflow, filtered by status.

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/zendesk-approval-requests-api-openapi.yml

Schemas & Data

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-ticket-schema.json

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-user-schema.json

Other Resources

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-ld/zendesk-context.jsonld

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Zendesk Approval Requests API
  version: '1.0'
  description: 'Operations tagged Approval Requests across 2 of this provider''s published API definitions: approval-workflow-instances-openapi-original.yml, search-openapi-original.yml. Each path carries the servers of the definition it was published in.'
tags:
- name: Approval Requests
paths:
  /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/{approval_request_id}:
    parameters:
    - $ref: '#/components/parameters/ApprovalWorkflowInstanceId'
    - $ref: '#/components/parameters/ApprovalRequestId'
    get:
      operationId: ShowApprovalRequest
      tags:
      - Approval Requests
      summary: Zendesk Get Api V2 Approval_workflow_instances Approval_workflow_instance_id…
      description: 'Shows an approval request.


        #### Allowed For


        * Agents'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApprovalRequestResponse'
              examples:
                default:
                  $ref: '#/components/examples/ApprovalRequestResponseExample'
  /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/{approval_request_id}/decision:
    parameters:
    - $ref: '#/components/parameters/ApprovalWorkflowInstanceId'
    - $ref: '#/components/parameters/ApprovalRequestId'
    patch:
      operationId: UpdateDecisionApprovalRequest
      tags:
      - Approval Requests
      summary: Zendesk Patch Api V2 Approval_workflow_instances Approval_workflow_instance_id…
      description: 'Updates the approver''s decision about an approval request.


        #### Allowed For


        * Agents'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                notes:
                  type: string
                  description: Notes for the decision
                status:
                  type: string
                  description: The status of the approval request
                  enum:
                  - approved
                  - rejected
                  - pending
                  - withdrawn
            example:
              notes: Approved by manager
              status: approved
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApprovalRequestResponse'
              examples:
                default:
                  $ref: '#/components/examples/ApprovalRequestResponseExample'
  /api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests/search:
    parameters:
    - $ref: '#/components/parameters/ApprovalWorkflowInstanceId'
    post:
      operationId: SearchApprovals
      tags:
      - Approval Requests
      summary: Zendesk Post Api V2 Approval_workflow_instances Approval_workflow_instance_id…
      description: 'Returns a list of approvals associated with a specific workflow instance. Results can be filtered by approval request status.


        #### Allowed For


        * Agents'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApprovalRequestsSearchResponse'
              examples:
                default:
                  $ref: '#/components/examples/ApprovalRequestsSearchResponseExample'
components:
  schemas:
    ApprovalRequestResponse:
      title: ApprovalRequestObject
      type: object
      properties:
        approval_request:
          type: object
          properties:
            assignee_user:
              $ref: '#/components/schemas/ApprovalRequestUser'
            created_at:
              type: string
              format: date-time
              description: The time the approval request was created
              readOnly: true
            created_by_user:
              $ref: '#/components/schemas/ApprovalRequestUser'
            decided_at:
              type: string
              format: date-time
              description: The time at which the approver submitted a decision about the request.
              nullable: true
            decisions:
              type: array
              description: List of decisions for the approval request
              items:
                $ref: '#/components/schemas/ApprovalRequestDecision'
            id:
              type: string
              description: Unique identifier for the approval request
            message:
              type: string
              description: Details for the approval request
            status:
              type: string
              description: Current status of the approval request
            subject:
              type: string
              description: Subject for the approval request
            ticket_details:
              $ref: '#/components/schemas/ApprovalTicketDetails'
            withdrawn_reason:
              type: string
              description: Reason for withdrawing the approval request
              nullable: true
    ApprovalRequestsSearchResponse:
      title: ApprovalRequestsSearchResponse
      type: object
      properties:
        after_cursor:
          type: string
          description: Cursor for the next page of results
          nullable: true
        after_url:
          type: string
          description: URL for the next page of results
          nullable: true
        approval_requests:
          type: array
          items:
            type: object
            properties:
              approval_workflow_instance_id:
                type: string
                description: Unique identifier for the approval workflow instance
              created_at:
                type: string
                format: date-time
                description: The time the approval request was created was created
                readOnly: true
              created_by_name:
                type: string
                description: Name of the user that created the approval request
              id:
                type: string
                description: Unique identifier for the approval request
              message:
                type: string
                description: Details for the approval request
              requester_name:
                type: string
                description: Name of the user that can make a decision on the approval request
              status:
                type: string
                description: Current status of the approval request
              subject:
                type: string
                description: Subject for the approval request
        before_cursor:
          type: string
          description: Cursor for the previous page of results
          nullable: true
        before_url:
          type: string
          description: URL for the previous page of results
          nullable: true
x-refined-from:
- approval-workflow-instances-openapi-original.yml
- search-openapi-original.yml