Zendesk · Example Payload

Zendesk Support Ticket Example

A sample description.

ChatCRMHelp CenterSellSupportT1TalkTicketingTickets

Zendesk Support Ticket Example is an example object payload from Zendesk, with 37 top-level fields. It illustrates the shape of data this provider's APIs accept or return.

Top-level fields

idurlexternal_idtypesubjectraw_subjectdescriptionprioritystatusrecipientrequester_idsubmitter_idassignee_idorganization_idgroup_idcollaborator_idsfollower_idsemail_cc_idsforum_topic_idproblem_idhas_incidentsis_publicdue_attagscustom_fieldssatisfaction_ratingsharing_agreement_idscustom_status_idfieldsfollowup_idsticket_form_idbrand_idallow_channelbackallow_attachmentsfrom_messaging_channelcreated_atupdated_at

Example Payload

{
  "id": "abc123",
  "url": "https://www.example.com",
  "external_id": "500123",
  "type": "example_value",
  "subject": "example_value",
  "raw_subject": "example_value",
  "description": "A sample description.",
  "priority": "example_value",
  "status": "example_value",
  "recipient": "example_value",
  "requester_id": "500123",
  "submitter_id": "500123",
  "assignee_id": "500123",
  "organization_id": "500123",
  "group_id": "500123",
  "collaborator_ids": [],
  "follower_ids": [],
  "email_cc_ids": "user@example.com",
  "forum_topic_id": "500123",
  "problem_id": "500123",
  "has_incidents": true,
  "is_public": true,
  "due_at": "2026-01-15T10:30:00Z",
  "tags": [],
  "custom_fields": [],
  "satisfaction_rating": "example_value",
  "sharing_agreement_ids": [],
  "custom_status_id": "500123",
  "fields": [],
  "followup_ids": [],
  "ticket_form_id": "500123",
  "brand_id": "500123",
  "allow_channelback": true,
  "allow_attachments": true,
  "from_messaging_channel": true,
  "created_at": "2026-01-15T10:30:00Z",
  "updated_at": "2026-01-15T10:30:00Z"
}

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