Zendesk

Zendesk Skill-Based Routing API

The Zendesk Skill-Based Routing API lets you manage skills and skill-based routing rules that match tickets to agents with the right expertise. You can define skills such as language fluency or product knowledge, assign them to agents, and create routing rules that ensure tickets are directed to qualified agents.

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Documentation

📖
Documentation
https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

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API entry from apis.yml

apis.yml Raw ↑ 
aid: zendesk:skill-based-routing
name: Zendesk Skill-Based Routing API
tags:
- Routing
- Skills
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
baseURL: https://{subdomain}.zendesk.com
humanURL: https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/
properties:
- url: https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/
  type: Documentation
description: The Zendesk Skill-Based Routing API lets you manage skills and skill-based routing rules
  that match tickets to agents with the right expertise. You can define skills such as language fluency
  or product knowledge, assign them to agents, and create routing rules that ensure tickets are directed
  to qualified agents.