Zendesk

Zendesk Ticket Form Statuses API

The Ticket Form Statuses API from Zendesk — 5 operation(s) for ticket form statuses.

Documentation GitHub OpenAPI

Operations 9

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

POST /api/v2/custom_statuses/{custom_status_id}/ticket_form_statuses Link a custom status to ticket forms · Zendesk Post Api V2 Custom_statuses Custom_status_id Ticket_form_statuses #

Ask an LLM

“How do I make a custom status available on several ticket forms at once?”

“Can I associate one custom ticket status with multiple forms?”

Tell an agent

Associate the Waiting on Vendor custom status with forms {ticket_form_status}.

Add this custom status to our Billing and Returns forms.

GET /api/v2/ticket_form_statuses List all ticket form status associations · Zendesk Get Api V2 Ticket_form_statuses #

Ask an LLM

“Which custom statuses are enabled on which ticket forms across the account?”

“Where can I see every form-to-status association?”

Tell an agent

List every ticket form status association in the account.

Show all mappings between ticket forms and custom statuses.

GET /api/v2/ticket_form_statuses/show_many Get several ticket form statuses by id · Zendesk Get Api V2 Ticket_form_statuses Show_many #

Ask an LLM

“Can I fetch specific ticket form status associations by a list of ids?”

“Is there a batch lookup for form status mappings?”

Tell an agent

Get ticket form statuses {ids}.

Show the form status associations with ids {ids}.

GET /api/v2/ticket_forms/{ticket_form_id}/ticket_form_statuses List statuses enabled on one ticket form · Zendesk Get Api V2 Ticket_forms Ticket_form_id Ticket_form_statuses #

Ask an LLM

“Which custom statuses can agents pick on a particular ticket form?”

“How do I see the statuses associated with one form?”

Tell an agent

List the statuses associated with the Returns ticket form.

Show which custom statuses are enabled on that form.

POST /api/v2/ticket_forms/{ticket_form_id}/ticket_form_statuses Add statuses to a ticket form · Zendesk Post Api V2 Ticket_forms Ticket_form_id Ticket_form_statuses #

Ask an LLM

“How do I enable new custom statuses on a specific ticket form?”

“Can I create several status associations for one form at once?”

Tell an agent

Enable the Awaiting Parts status on the Repairs ticket form.

Create status associations for that form.

PUT /api/v2/ticket_forms/{ticket_form_id}/ticket_form_statuses Bulk add and remove statuses on a form · Zendesk Put Api V2 Ticket_forms Ticket_form_id Ticket_form_statuses #

Ask an LLM

“Can I add and remove several statuses on a ticket form in a single call?”

“How do I bulk change which statuses a form offers?”

Tell an agent

On the Billing form, add Pending Refund and remove On Hold in one bulk update.

Bulk update the status associations on that ticket form.

DELETE /api/v2/ticket_forms/{ticket_form_id}/ticket_form_statuses Remove statuses from a ticket form · Zendesk Delete Api V2 Ticket_forms Ticket_form_id Ticket_form_statuses #

Ask an LLM

“Can I remove several status associations from a form by id?”

“How do I stop a group of statuses from appearing on a ticket form?”

Tell an agent destructive · confirm first

Delete ticket form status associations {id} from this form.

Remove those statuses from the Repairs ticket form.

PUT /api/v2/ticket_forms/{ticket_form_id}/ticket_form_statuses/{ticket_form_status_id} Update one form status association · Zendesk Put Api V2 Ticket_forms Ticket_form_id Ticket_form_statuses… #

Ask an LLM

“Can I change a single ticket form status association by its id?”

“How do I edit just one status mapping on a form?”

Tell an agent

Update that single ticket form status association.

Change one status mapping on the Billing form by its id.

DELETE /api/v2/ticket_forms/{ticket_form_id}/ticket_form_statuses/{ticket_form_status_id} Delete one form status association · Zendesk Delete Api V2 Ticket_forms Ticket_form_id Ticket_form_statuses… #

Ask an LLM

“How do I remove just one status from a ticket form?”

“Can I delete a single form status association by id?”

Tell an agent destructive · confirm first

Delete that one ticket form status association.

Remove the On Hold status mapping from the Billing form.

Zendesk Ticket Form Statuses API

Operations 9

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