Zendesk

Zendesk Omnichannel API

The Zendesk Omnichannel API provides access to agent availability and status information across Zendesk channels. It includes unified and custom agent statuses, per-channel agent statuses, assigned work items per channel, and agent max capacity per channel. This enables real-time monitoring and management of agent availability for omnichannel routing.

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Documentation

📖
Documentation
https://developer.zendesk.com/api-reference/agent-availability/introduction/

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API entry from apis.yml

apis.yml Raw ↑ 
aid: zendesk:omnichannel
name: Zendesk Omnichannel API
tags:
- Agent Availability
- Omnichannel
- Routing
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
baseURL: https://{subdomain}.zendesk.com
humanURL: https://developer.zendesk.com/api-reference/agent-availability/introduction/
properties:
- url: https://developer.zendesk.com/api-reference/agent-availability/introduction/
  type: Documentation
description: The Zendesk Omnichannel API provides access to agent availability and status information
  across Zendesk channels. It includes unified and custom agent statuses, per-channel agent statuses,
  assigned work items per channel, and agent max capacity per channel. This enables real-time monitoring
  and management of agent availability for omnichannel routing.