Zendesk · Schema
Ticket
A Zendesk Support ticket representing a customer service request.
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Properties
| Name | Type | Description |
|---|---|---|
| id | integer | Automatically assigned ticket ID. |
| url | string | The API URL of the ticket. |
| external_id | string | An ID from an external system. |
| type | string | The type of the ticket. |
| subject | string | The subject of the ticket. |
| raw_subject | string | The original subject of the ticket as entered by the requester. |
| description | string | The first comment on the ticket (read-only after creation). |
| priority | string | The urgency of the ticket. |
| status | string | The current status of the ticket. |
| recipient | string | The original recipient email address of the ticket. |
| requester_id | integer | The ID of the user who requested the ticket. |
| submitter_id | integer | The ID of the user who submitted the ticket. |
| assignee_id | integer | The ID of the agent assigned to the ticket. |
| organization_id | integer | The ID of the organization associated with the ticket. |
| group_id | integer | The ID of the group assigned to the ticket. |
| collaborator_ids | array | IDs of users currently CC'd on the ticket. |
| follower_ids | array | IDs of agents currently following the ticket. |
| email_cc_ids | array | IDs of agents or end users currently CC'd on the ticket. |
| forum_topic_id | integer | The ID of the topic in the community forum, if applicable. |
| problem_id | integer | For incident tickets, the ID of the associated problem ticket. |
| has_incidents | boolean | Whether the ticket has been marked as a problem with incidents. |
| is_public | boolean | Whether the ticket has a public comment. |
| due_at | string | The due date for task tickets (ISO 8601). |
| tags | array | Tags applied to the ticket. |
| custom_fields | array | Custom field key-value pairs. |
| satisfaction_rating | object | The satisfaction rating of the ticket, if rated. |
| sharing_agreement_ids | array | IDs of sharing agreements used for the ticket. |
| custom_status_id | integer | The ID of a custom ticket status. |
| fields | array | Custom field values (alias for custom_fields). |
| followup_ids | array | IDs of follow-up tickets created from this ticket. |
| ticket_form_id | integer | The ID of the ticket form used for this ticket. |
| brand_id | integer | The ID of the brand this ticket is associated with. |
| allow_channelback | boolean | Whether channelback is enabled. |
| allow_attachments | boolean | Whether the ticket allows attachments. |
| from_messaging_channel | boolean | Whether the ticket originated from a messaging channel. |
| created_at | string | When the ticket was created (ISO 8601). |
| updated_at | string | When the ticket was last updated (ISO 8601). |