Zendesk

Zendesk Email Notifications API

The Email Notifications API from Zendesk — 3 operation(s) for email notifications.

Documentation GitHub OpenAPI

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/zendesk-email-notifications-api-openapi.yml

Schemas & Data

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-ticket-schema.json

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-user-schema.json

Other Resources

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-ld/zendesk-context.jsonld

OpenAPI Specification

openapi: 3.1.0
info:
  version: '1.0'
  title: Zendesk Account Account Settings Email Notifications API
  description: Needs a description.
tags:
- name: Email Notifications
paths:
  /api/v2/email_notifications:
    parameters:
    - $ref: '#/components/parameters/EmailNotificationsFilter'
    - name: filter[notification_id]
      in: query
      description: Filter the email notifications by notification.
      required: true
      schema:
        type: integer
      example: 7824075373693
    - name: filter[comment_id]
      in: query
      description: Filter the email notifications by comment.
      required: true
      schema:
        type: integer
      example: 782407
    - name: filter[ticket_id]
      in: query
      description: Filter the email notifications by ticket.
      required: true
      schema:
        type: integer
      example: 623
    - $ref: '#/components/parameters/IncrementalPage'
    - $ref: '#/components/parameters/Sort'
    get:
      operationId: ListEmailNotifications
      tags:
      - Email Notifications
      summary: Zendesk Get  Api V2 Email_notifications
      description: '#### Allowed For


        * Agents


        #### Request parameters


        **Important**: You must specify a `filter` query parameter to narrow the scope of the search for this endpoint.


        ##### Pagination


        By default, a maximum of 100 email notifications are included per page. Use cursor-based pagination parameters (`page[after]` and `page[before]`) to navigate the records (can''t be used together in the same request). See [Pagination](/api-reference/introduction/pagination/) for more details.


        ##### Sorting


        By default, email notifications are sorted by creation time (newest first). The query parameter is not supported for this endpoint.

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/EmailNotificationsResponse'
              examples:
                default:
                  $ref: '#/components/examples/EmailNotificationsResponseExample'
  /api/v2/email_notifications/{notification_id}:
    parameters:
    - $ref: '#/components/parameters/NotificationId'
    get:
      operationId: ShowEmailNotification
      tags:
      - Email Notifications
      summary: Zendesk Get  Api V2 Email_notifications Notification_id
      description: 'Shows details on an email notification. You can get the value of the `notification_id` parameter by listing the ticket''s outbound emails.


        #### Allowed For


        * Agents

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/EmailNotificationResponse'
              examples:
                default:
                  $ref: '#/components/examples/EmailNotificationResponseExample'
  /api/v2/email_notifications/show_many:
    parameters:
    - $ref: '#/components/parameters/NotificationIds'
    - $ref: '#/components/parameters/CommentIds'
    - $ref: '#/components/parameters/EmailNotificationsByTicketIds'
    get:
      operationId: ShowManyEmailNotifications
      tags:
      - Email Notifications
      summary: Zendesk Get  Api V2 Email_notifications Show_many
      description: 'Shows details of many email notifications. Allows you to query by providing a list of notifications, comments, or tickets IDs.


        #### Allowed For


        * Agents


        #### Filters


        * By notification: `?ids=8433702508541,8433348111869`

        * By comment: `?comment_ids=8433348111741,8433544226045,8433702508413`

        * By ticket: `?ticket_ids=730,723`

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/EmailNotificationResponse'
              examples:
                default:
                  $ref: '#/components/examples/EmailNotificationResponseExample'
components:
  schemas:
    EmailNotificationResponse:
      type: object
      properties:
        email_notification:
          $ref: '#/components/schemas/EmailNotificationObject'
    EmailNotificationsResponse:
      type: object
      properties:
        email_notifications:
          type: array
          items:
            $ref: '#/components/schemas/EmailNotificationObject'