Zendesk

Zendesk Bookmarks API

The Bookmarks API from Zendesk — 2 operation(s) for bookmarks.

Documentation GitHub OpenAPI

Operations 3

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

GET /api/v2/bookmarks List my ticket bookmarks · Zendesk Get Api V2 Bookmarks #

Ask an LLM

“Which tickets have I bookmarked as an agent?”

“Where can I see my saved ticket bookmarks?”

Tell an agent

List my bookmarked tickets.

Show all the tickets I've bookmarked.

POST /api/v2/bookmarks Bookmark a ticket · Zendesk Post Api V2 Bookmarks #

Ask an LLM

“How do I bookmark a ticket so I can find it later?”

“What happens if I bookmark a ticket that's already bookmarked?”

Tell an agent

Bookmark ticket 4521 for me.

Save this ticket to my bookmarks.

DELETE /api/v2/bookmarks/{bookmark_id} Remove a ticket bookmark · Zendesk Delete Api V2 Bookmarks Bookmark_id #

Ask an LLM

“Can I remove a bookmark I no longer need?”

“Can agents delete other people's bookmarks or only their own?”

Tell an agent destructive · confirm first

Remove my bookmark on ticket 4521.

Delete that bookmark.

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://artifacts.apis.io/zendesk/openapi/zendesk-bookmarks-api-openapi.yml

Schemas & Data

https://artifacts.apis.io/zendesk/json-schema/zendesk-ticket-schema.json

https://artifacts.apis.io/zendesk/json-schema/zendesk-user-schema.json

Other Resources

https://artifacts.apis.io/zendesk/json-ld/zendesk-context.jsonld

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OpenAPI Specification

openapi: 3.2.0
info:
  version: '1.0'
  title: Zendesk Bookmarks API
  description: Needs a description.
tags:
- name: Bookmarks
paths:
  /api/v2/bookmarks:
    get:
      operationId: ListBookmarks
      tags:
      - Bookmarks
      summary: Zendesk Get Api V2 Bookmarks
      description: '#### Allowed For

        - Agents'
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BookmarksResponse'
              examples:
                default:
                  $ref: '#/components/examples/BookmarksResponse'
    post:
      operationId: CreateBookmark
      tags:
      - Bookmarks
      summary: Zendesk Post Api V2 Bookmarks
      description: '#### Allowed For

        - Agents'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/BookmarkCreateRequest'
            examples:
              default:
                $ref: '#/components/examples/BookmarkCreateRequest'
      responses:
        '200':
          description: Successfully created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BookmarkResponse'
              examples:
                default:
                  $ref: '#/components/examples/BookmarkResponse'
        '201':
          description: Successfully created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BookmarkResponse'
              examples:
                default:
                  $ref: '#/components/examples/BookmarkResponse'
  /api/v2/bookmarks/{bookmark_id}:
    parameters:
    - $ref: '#/components/parameters/BookmarkId'
    delete:
      operationId: DeleteBookmark
      tags:
      - Bookmarks
      summary: Zendesk Delete Api V2 Bookmarks Bookmark_id
      description: '#### Allowed For

        - Agents (own bookmarks only)


        If the bookmark already exists with a specified ticket id, the response status will be `http Status: 200 OK`.'
      responses:
        '204':
          description: No content
components:
  schemas:
    BookmarkResponse:
      type: object
      properties:
        bookmark:
          $ref: '#/components/schemas/BookmarkObject'
    BookmarksResponse:
      title: Bookmarks
      type: object
      allOf:
      - $ref: '#/components/schemas/OffsetPaginationObject'
      - type: object
        properties:
          bookmarks:
            type: array
            items:
              $ref: '#/components/schemas/BookmarkObject'