Zendesk

Zendesk SLA Policies API

The SLA Policies API from Zendesk — 4 operation(s) for sla policies.

Documentation GitHub OpenAPI

Operations 7

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

GET /api/v2/slas/policies List SLA policies · Zendesk Get Api V2 Slas Policies #

Ask an LLM

“What service level agreements are set up in my account?”

“Which plans include SLA policies?”

Tell an agent

List all SLA policies.

Show the service level policies we have defined.

POST /api/v2/slas/policies Create an SLA policy · Zendesk Post Api V2 Slas Policies #

Ask an LLM

“Can I set a first reply target for urgent tickets?”

“What does a new service level policy need?”

Tell an agent

Create an SLA policy with a one hour first reply for urgent tickets.

Add a new service level policy for enterprise customers.

GET /api/v2/slas/policies/{sla_policy_id} Get an SLA policy · Zendesk Get Api V2 Slas Policies Sla_policy_id #

Ask an LLM

“Where can I see the targets and filter of one SLA policy?”

“Can I read a single service level policy's details?”

Tell an agent

Show this SLA policy.

Get the targets of the enterprise SLA policy.

PUT /api/v2/slas/policies/{sla_policy_id} Update an SLA policy · Zendesk Put Api V2 Slas Policies Sla_policy_id #

Ask an LLM

“Can I change the response targets of an existing SLA?”

“Is editing an SLA policy admin-only?”

Tell an agent

Update this SLA policy's reply targets.

Tighten the resolution time on the enterprise SLA.

DELETE /api/v2/slas/policies/{sla_policy_id} Delete an SLA policy · Zendesk Delete Api V2 Slas Policies Sla_policy_id #

Ask an LLM

“Can I remove an SLA policy we no longer use?”

“What happens to tickets when their SLA policy is deleted?”

Tell an agent destructive · confirm first

Delete this SLA policy.

Remove the old holiday SLA policy.

GET /api/v2/slas/policies/definitions List SLA policy filter definitions · Zendesk Get Api V2 Slas Policies Definitions #

Ask an LLM

“What conditions can I use to decide which tickets an SLA applies to?”

“Which filter fields are available for SLA policies?”

Tell an agent

List the filter definitions for SLA policies.

Show what conditions an SLA policy filter can use.

PUT /api/v2/slas/policies/reorder Reorder SLA policies · Zendesk Put Api V2 Slas Policies Reorder #

Ask an LLM

“Can I change which SLA policy takes precedence?”

“Does SLA policy order decide which one applies to a ticket?”

Tell an agent

Reorder SLA policies to {sla_policy_ids}.

Set the SLA precedence order as {sla_policy_ids}.

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OpenAPI Specification

openapi: 3.2.0
info:
  version: '1.0'
  title: Zendesk Slas SLA Policies API
  description: Needs a description.
tags:
- name: SLA Policies
paths:
  /api/v2/slas/policies:
    get:
      operationId: ListSLAPolicies
      tags:
      - SLA Policies
      summary: Zendesk Get Api V2 Slas Policies
      description: '#### Availability


        * Accounts on the Support Professional or Suite Growth plan or above


        #### Allowed For


        * Admins'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SLAPoliciesResponse'
              examples:
                default:
                  $ref: '#/components/examples/SLAPoliciesResponseExample'
    post:
      operationId: CreateSLAPolicy
      tags:
      - SLA Policies
      summary: Zendesk Post Api V2 Slas Policies
      description: '#### Availability


        * Accounts on the Support Professional or Suite Growth plan or above


        #### Allowed For


        * Admins'
      responses:
        '201':
          description: Created response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SLAPolicyResponse'
              examples:
                default:
                  $ref: '#/components/examples/SLAPolicyCreateResponse'
  /api/v2/slas/policies/{sla_policy_id}:
    parameters:
    - $ref: '#/components/parameters/SLAPolicyId'
    get:
      operationId: ShowSLAPolicy
      tags:
      - SLA Policies
      summary: Zendesk Get Api V2 Slas Policies Sla_policy_id
      description: '#### Availability


        * Accounts on the Support Professional or Suite Growth plan or above


        #### Allowed For


        * Admins'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SLAPolicyResponse'
              examples:
                default:
                  $ref: '#/components/examples/SLAPolicyResponseExample'
    put:
      operationId: UpdateSLAPolicy
      tags:
      - SLA Policies
      summary: Zendesk Put Api V2 Slas Policies Sla_policy_id
      description: 'Updates the specified policy.


        #### Availability


        * Accounts on the Support Professional or Suite Growth plan or above


        #### Allowed For


        * Admins'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SLAPolicyResponse'
              examples:
                default:
                  $ref: '#/components/examples/SLAPolicyUpdateResponse'
    delete:
      operationId: DeleteSLAPolicy
      tags:
      - SLA Policies
      summary: Zendesk Delete Api V2 Slas Policies Sla_policy_id
      description: '#### Availability


        * Accounts on the Support Professional or Suite Growth plan or above


        #### Allowed For


        * Admins'
      responses:
        '204':
          description: No Content response
  /api/v2/slas/policies/definitions:
    get:
      operationId: RetrieveSLAPolicyFilterDefinitionItems
      tags:
      - SLA Policies
      summary: Zendesk Get Api V2 Slas Policies Definitions
      description: '#### Availability


        * Accounts on the Support Professional or Suite Growth plan or above


        #### Allowed For


        * Admins'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SLAPolicyFilterDefinitionResponse'
              examples:
                default:
                  $ref: '#/components/examples/SLAPolicyFilterDefinitionResponseExample'
  /api/v2/slas/policies/reorder:
    put:
      operationId: ReorderSLAPolicies
      tags:
      - SLA Policies
      summary: Zendesk Put Api V2 Slas Policies Reorder
      description: '#### Availability


        * Accounts on the Support Professional or Suite Growth plan or above


        #### Allowed For


        * Admins'
      parameters:
      - name: sla_policy_ids
        in: query
        description: The IDs of the SLA Policies to reorder
        schema:
          type: array
          items:
            type: integer
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                type: string
                description: Empty response
                example: ''
              example: ''
components:
  schemas:
    SLAPolicyFilterDefinitionResponse:
      type: object
      properties:
        definitions:
          type: object
          properties:
            all:
              type: array
              items:
                type: object
                properties:
                  group:
                    type: string
                  operators:
                    type: array
                    items:
                      type: object
                      properties:
                        title:
                          type: string
                        value:
                          type: string
                  target:
                    type: string
                    nullable: true
                  title:
                    type: string
                  value:
                    type: string
                  values:
                    type: object
                    properties:
                      list:
                        type: array
                        items:
                          type: object
                          properties:
                            title:
                              type: string
                            value:
                              type: string
                              nullable: true
                      type:
                        type: string
            any:
              type: array
              items:
                type: object
                properties:
                  group:
                    type: string
                  operators:
                    type: array
                    items:
                      type: object
                      properties:
                        title:
                          type: string
                        value:
                          type: string
                  target:
                    type: string
                    nullable: true
                  title:
                    type: string
                  value:
                    type: string
                  values:
                    type: object
                    properties:
                      list:
                        type: array
                        items:
                          type: object
                          properties:
                            title:
                              type: string
                            value:
                              type: string
                              nullable: true
                      type:
                        type: string
    SLAPoliciesResponse:
      type: object
      properties:
        count:
          type: integer
          readOnly: true
        next_page:
          type: string
          nullable: true
          readOnly: true
        previous_page:
          type: string
          nullable: true
          readOnly: true
        sla_policies:
          type: array
          items:
            $ref: '#/components/schemas/SLAPolicyObject'
    SLAPolicyResponse:
      type: object
      properties:
        sla_policy:
          $ref: '#/components/schemas/SLAPolicyObject'

Zendesk SLA Policies API

Operations 7

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