Zendesk

Zendesk Incremental Skill Based Routing API

The Incremental Skill Based Routing API from Zendesk — 3 operation(s) for incremental skill based routing.

Documentation GitHub OpenAPI

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/zendesk-incremental-skill-based-routing-api-openapi.yml

Schemas & Data

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-ticket-schema.json

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-user-schema.json

Other Resources

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-ld/zendesk-context.jsonld

OpenAPI Specification

openapi: 3.1.0
info:
  version: '1.0'
  title: Zendesk Account Account Settings Incremental Skill Based Routing API
  description: Needs a description.
tags:
- name: Incremental Skill Based Routing
paths:
  /api/v2/incremental/routing/attribute_values:
    get:
      operationId: IncrementalSkilBasedRoutingAttributeValuesExport
      tags:
      - Incremental Skill Based Routing
      summary: Zendesk Get  Api V2 Incremental Routing Attribute_values
      description: 'Returns a stream of changes that occurred on routing attribute values.


        #### Allowed For


        * Admins


        #### Parameters


        Optional


        | Name   | Type   | Comment

        | ------ | ------ | -------

        | cursor | string | The `cursor` parameter is a non-human-readable argument you can use to move forward or backward in time. The cursor is a read-only URL parameter that''s only available in API responses. See [Pagination](#pagination).

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IncrementalSkillBasedRouting'
              examples:
                default:
                  $ref: '#/components/examples/IncrementalSkillBasedRoutingAttributeValuesExample'
  /api/v2/incremental/routing/attributes:
    get:
      operationId: IncrementalSkilBasedRoutingAttributesExport
      tags:
      - Incremental Skill Based Routing
      summary: Zendesk Get  Api V2 Incremental Routing Attributes
      description: 'Returns a stream of changes that occurred on routing attributes.


        #### Allowed For


        * Admins


        #### Parameters


        Optional



        | Name   | Type   | Comment

        | ------ | ------ | -------

        | cursor | string | The `cursor` parameter is a non-human-readable argument you can use to move forward or backward in time. The cursor is a read-only URL parameter that''s only available in API responses. See [Pagination](#pagination).

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IncrementalSkillBasedRouting'
              examples:
                default:
                  $ref: '#/components/examples/IncrementalSkillBasedRoutingAttributesExample'
  /api/v2/incremental/routing/instance_values:
    get:
      operationId: IncrementalSkilBasedRoutingInstanceValuesExport
      tags:
      - Incremental Skill Based Routing
      summary: Zendesk Get  Api V2 Incremental Routing Instance_values
      description: 'Returns a stream of changes that occurred on routing instance values. Changes are grouped by `attribute_value_id`,

        with associate type events listed alongside unassociate type events based on the unassociate event’s timestamp.


        #### Allowed For


        * Admins


        #### Parameters


        Optional


        | Name   | Type   | Comment

        | ------ | ------ | -------

        | cursor | string | The `cursor` parameter is a non-human-readable argument you can use to move forward or backward in time. The cursor is a read-only URL parameter that''s only available in API responses. See [Pagination](#pagination).

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IncrementalSkillBasedRouting'
              examples:
                default:
                  $ref: '#/components/examples/IncrementalSkillBasedRoutingInstanceValuesExample'
components:
  schemas:
    IncrementalSkillBasedRouting:
      title: Incremental Skill-based Routing
      type: object
      properties:
        attribute_values:
          type: array
          description: Routing attribute values
          items:
            $ref: '#/components/schemas/IncrementalSkillBasedRoutingAttributeValue'
        attributes:
          type: array
          description: Routing attributes
          items:
            $ref: '#/components/schemas/IncrementalSkillBasedRoutingAttribute'
        count:
          type: integer
          description: The number of results returned for the current request
          readOnly: true
        end_time:
          type: integer
          description: The most recent resource creation time present in this result set in Unix epoch time
          readOnly: true
        instance_values:
          type: array
          description: Routing instance values
          items:
            $ref: '#/components/schemas/IncrementalSkillBasedRoutingInstanceValue'
        next_page:
          type: string
          description: The URL that should be called to get the next set of results
          readOnly: true