Zendesk

Zendesk Incremental Skill Based Routing API

The Incremental Skill Based Routing API from Zendesk — 3 operation(s) for incremental skill based routing.

Documentation GitHub OpenAPI

Operations 3

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

GET /api/v2/incremental/routing/attribute_values Export changes to routing skill values · Zendesk Get Api V2 Incremental Routing Attribute_values #

Ask an LLM

“How do I sync every change made to routing skills into our data warehouse?”

“Can I use a cursor to stream attribute value changes over time?”

Tell an agent

Export the incremental stream of changes to routing attribute values.

Pull all skill value changes since my last cursor.

GET /api/v2/incremental/routing/attributes Export changes to routing attributes · Zendesk Get Api V2 Incremental Routing Attributes #

Ask an LLM

“Is there an incremental feed of changes to routing attribute categories?”

“How can I track when routing attributes were created or renamed?”

Tell an agent

Export the incremental stream of changes to routing attributes.

Get routing attribute changes starting from this cursor.

GET /api/v2/incremental/routing/instance_values Export skill assignment changes on agents and tickets · Zendesk Get Api V2 Incremental Routing Instance_values #

Ask an LLM

“How do I get a history of skills being added to or removed from agents and tickets?”

“Are associate and unassociate events for skill assignments grouped together in the export?”

Tell an agent

Export the incremental stream of skill assignment changes on agents and tickets.

Pull instance value associate and unassociate events since my last cursor.

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/zendesk-incremental-skill-based-routing-api-openapi.yml

Schemas & Data

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-ticket-schema.json

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-user-schema.json

Other Resources

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-ld/zendesk-context.jsonld

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Zendesk Incremental Skill Based Routing API
  version: '1.0'
  description: 'Operations tagged Incremental Skill Based Routing across 2 of this provider''s published API definitions: incremental-openapi-original.yml, routing-openapi-original.yml. Each path carries the servers of the definition it was published in.'
tags:
- name: Incremental Skill Based Routing
paths:
  /api/v2/incremental/routing/attribute_values:
    get:
      operationId: IncrementalSkilBasedRoutingAttributeValuesExport
      tags:
      - Incremental Skill Based Routing
      summary: Zendesk Get Api V2 Incremental Routing Attribute_values
      description: 'Returns a stream of changes that occurred on routing attribute values.


        #### Allowed For


        * Admins


        #### Parameters


        Optional


        | Name | Type | Comment

        | ------ | ------ | -------

        | cursor | string | The `cursor` parameter is a non-human-readable argument you can use to move forward or backward in time. The cursor is a read-only URL parameter that''s only available in API responses. See Pagination.'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IncrementalSkillBasedRouting'
              examples:
                default:
                  $ref: '#/components/examples/IncrementalSkillBasedRoutingAttributeValuesExample'
  /api/v2/incremental/routing/attributes:
    get:
      operationId: IncrementalSkilBasedRoutingAttributesExport
      tags:
      - Incremental Skill Based Routing
      summary: Zendesk Get Api V2 Incremental Routing Attributes
      description: 'Returns a stream of changes that occurred on routing attributes.


        #### Allowed For


        * Admins


        #### Parameters


        Optional


        | Name | Type | Comment

        | ------ | ------ | -------

        | cursor | string | The `cursor` parameter is a non-human-readable argument you can use to move forward or backward in time. The cursor is a read-only URL parameter that''s only available in API responses. See Pagination.'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IncrementalSkillBasedRouting'
              examples:
                default:
                  $ref: '#/components/examples/IncrementalSkillBasedRoutingAttributesExample'
  /api/v2/incremental/routing/instance_values:
    get:
      operationId: IncrementalSkilBasedRoutingInstanceValuesExport
      tags:
      - Incremental Skill Based Routing
      summary: Zendesk Get Api V2 Incremental Routing Instance_values
      description: 'Returns a stream of changes that occurred on routing instance values. Changes are grouped by `attribute_value_id`,

        with associate type events listed alongside unassociate type events based on the unassociate event’s timestamp.


        #### Allowed For


        * Admins


        #### Parameters


        Optional


        | Name | Type | Comment

        | ------ | ------ | -------

        | cursor | string | The `cursor` parameter is a non-human-readable argument you can use to move forward or backward in time. The cursor is a read-only URL parameter that''s only available in API responses. See Pagination.'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/IncrementalSkillBasedRouting'
              examples:
                default:
                  $ref: '#/components/examples/IncrementalSkillBasedRoutingInstanceValuesExample'
components:
  schemas:
    IncrementalSkillBasedRouting:
      title: Incremental Skill-based Routing
      type: object
      properties:
        attribute_values:
          type: array
          description: Routing attribute values
          items:
            $ref: '#/components/schemas/IncrementalSkillBasedRoutingAttributeValue'
        attributes:
          type: array
          description: Routing attributes
          items:
            $ref: '#/components/schemas/IncrementalSkillBasedRoutingAttribute'
        count:
          type: integer
          description: The number of results returned for the current request
          readOnly: true
        end_time:
          type: integer
          description: The most recent resource creation time present in this result set in Unix epoch time
          readOnly: true
        instance_values:
          type: array
          description: Routing instance values
          items:
            $ref: '#/components/schemas/IncrementalSkillBasedRoutingInstanceValue'
        next_page:
          type: string
          description: The URL that should be called to get the next set of results
          readOnly: true
x-refined-from:
- incremental-openapi-original.yml
- routing-openapi-original.yml