Zendesk

Zendesk AssigneeFieldAssignableAgents API

The AssigneeFieldAssignableAgents API from Zendesk — 3 operation(s) for assigneefieldassignableagents.

Documentation GitHub OpenAPI

Operations 3

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

GET /api/lotus/assignables/autocomplete.json Search assignable groups and agents · Zendesk Get Api Lotus Assignables Autocomplete.json #

Ask an LLM

“Can I search assignable agents and groups by name?”

“Which agents or groups match a name I type in the assignee field?”

Tell an agent

Search assignable groups and agents named Maria.

Find assignees whose name matches a keyword.

GET /api/lotus/assignables/groups.json List assignable groups · Zendesk Get Api Lotus Assignables Groups.json #

Ask an LLM

“Which groups can tickets be assigned to?”

“Can I list the groups shown in the assignee field?”

Tell an agent

List assignable groups.

Show all groups in the assignee field.

GET /api/lotus/assignables/groups/{group_id}/agents.json List assignable agents in a group · Zendesk Get Api Lotus Assignables Groups Group_id Agents.json #

Ask an LLM

“Which agents in a group can be assigned tickets?”

“Can I list the assignable members of one group?”

Tell an agent

List assignable agents in this group.

Show which agents in one group can take tickets.

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/zendesk-assigneefieldassignableagents-api-openapi.yml

Schemas & Data

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-ticket-schema.json

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-user-schema.json

Other Resources

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-ld/zendesk-context.jsonld

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Zendesk Assignee Field Assignable Agents API
  version: '1.0'
  description: 'Operations tagged AssigneeFieldAssignableAgents across 3 of this provider''s published API definitions: assignables-openapi-original.yml, autocomplete-openapi-original.yml, groups-openapi-original.yml. Each path carries the servers of the definition it was published in.'
tags:
- name: AssigneeFieldAssignableAgents
paths:
  /api/lotus/assignables/autocomplete.json:
    get:
      operationId: ListAssigneeFieldAssignableGroupsAndAgentsSearch
      tags:
      - AssigneeFieldAssignableAgents
      summary: Zendesk Get Api Lotus Assignables Autocomplete.json
      description: 'List assignable groups and agents based on query matched against name


        #### Allowed For


        * Agents'
      parameters:
      - $ref: '#/components/parameters/AssigneeFieldSearchValue'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AssigneeFieldAssignableGroupsAndAgentsSearchResponse'
              examples:
                default:
                  $ref: '#/components/examples/AssigneeFieldAssignableGroupsAndAgentsSearchResponseExample'
  /api/lotus/assignables/groups.json:
    get:
      operationId: ListAssigneeFieldAssignableGroups
      tags:
      - AssigneeFieldAssignableAgents
      summary: Zendesk Get Api Lotus Assignables Groups.json
      description: 'List assignable groups on the AssigneeField


        #### Allowed For


        * Agents'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AssigneeFieldAssignableGroupsResponse'
              examples:
                default:
                  $ref: '#/components/examples/AssigneeFieldAssignableGroupsResponseExample'
  /api/lotus/assignables/groups/{group_id}/agents.json:
    get:
      operationId: ListAssigneeFieldAssignableGroupAgents
      tags:
      - AssigneeFieldAssignableAgents
      summary: Zendesk Get Api Lotus Assignables Groups Group_id Agents.json
      description: 'List assignable agents from a group on the AssigneeField


        #### Allowed For


        * Agents'
      parameters:
      - $ref: '#/components/parameters/GroupId'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AssigneeFieldAssignableGroupAgentsResponse'
              examples:
                default:
                  $ref: '#/components/examples/AssigneeFieldAssignableGroupAgentsResponseExample'
components:
  schemas:
    AssigneeFieldAssignableGroupsResponse:
      type: object
      properties:
        count:
          type: integer
          description: Number of groups listed in `groups` property.
        groups:
          type: array
          items:
            $ref: '#/components/schemas/AssigneeFieldAssignableGroupObject'
        next_page:
          type: string
          nullable: true
          readOnly: true
        previous_page:
          type: string
          nullable: true
          readOnly: true
      example:
        count: 3
        groups:
        - description: Engineering
          id: 9182736455
          name: Group for Bugs for Engineering
        - description: Product
          id: 1928374655
          name: Group for feature requests
        - description: Customer Support
          id: 5519283746
          name: Group for customer inquiries
        next_page: null
        previous_page: null
    AssigneeFieldAssignableGroupsAndAgentsSearchResponse:
      type: object
      properties:
        agents:
          type: array
          items:
            $ref: '#/components/schemas/AssigneeFieldAssignableSearchAgentObject'
        count:
          type: integer
          description: Number of agents + groups listed from search result.
        groups:
          type: array
          items:
            $ref: '#/components/schemas/AssigneeFieldAssignableSearchGroupObject'
      example:
        agents:
        - group: Tech
          group_id: 6574839201
          id: 8392017465
          name: Sam Technologist
          photo_url: https://z3n-example.zendesk.com/system/photos/410305192023/my_profile.png
        count: 2
        groups:
        - id: 6574839201
          name: Tech
    AssigneeFieldAssignableGroupAgentsResponse:
      type: object
      properties:
        agents:
          type: array
          items:
            $ref: '#/components/schemas/AssigneeFieldAssignableAgentObject'
        count:
          type: integer
          description: Number of agents listed in `agents` property.
        next_page:
          type: string
          nullable: true
          readOnly: true
        previous_page:
          type: string
          nullable: true
          readOnly: true
      example:
        agents:
        - avatar_url: https://z3n-example.zendesk.com/system/photos/900005192023/my_profile.png
          id: 6473829100
          name: Joe Smith
        - avatar_url: https://z3n-example.zendesk.com/system/photos/412005192023/my_profile.png
          id: 9182736400
          name: Jane Doe
        - avatar_url: https://z3n-example.zendesk.com/system/photos/887005192023/my_profile.png
          id: 1928373460
          name: Cookie Monster
        count: 3
        next_page: null
        previous_page: null
x-refined-from:
- assignables-openapi-original.yml
- autocomplete-openapi-original.yml
- groups-openapi-original.yml