Zendesk

Zendesk X Channel API

The X Channel API from Zendesk — 4 operation(s) for x channel.

Documentation GitHub OpenAPI

Operations 4

GET /api/v2/channels/twitter/monitored_twitter_handles Zendesk Get Api V2 Channels Twitter Monitored_twitter_handles #

GET /api/v2/channels/twitter/monitored_twitter_handles/{monitored_twitter_handle_id} Zendesk Get Api V2 Channels Twitter Monitored_twitter_handles Monitored_twitter_handle_id #

POST /api/v2/channels/twitter/tickets Zendesk Post Api V2 Channels Twitter Tickets #

GET /api/v2/channels/twitter/tickets/{comment_id}/statuses Zendesk Get Api V2 Channels Twitter Tickets Comment_id Statuses #

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/zendesk-x-channel-api-openapi.yml

Schemas & Data

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-ticket-schema.json

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-schema/zendesk-user-schema.json

Other Resources

https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/json-ld/zendesk-context.jsonld

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OpenAPI Specification

openapi: 3.2.0
info:
  version: '1.0'
  title: Zendesk Account Account Settings X Channel API
  description: Needs a description.
tags:
- name: X Channel
paths:
  /api/v2/channels/twitter/monitored_twitter_handles:
    get:
      operationId: ListMonitoredTwitterHandles
      tags:
      - X Channel
      summary: Zendesk Get  Api V2 Channels Twitter Monitored_twitter_handles
      description: '#### Allowed For


        * Admins

        * Agents

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TwitterChannelsResponse'
              examples:
                default:
                  $ref: '#/components/examples/TwitterChannelsResponseExample'
  /api/v2/channels/twitter/monitored_twitter_handles/{monitored_twitter_handle_id}:
    parameters:
    - $ref: '#/components/parameters/MonitoredTwitterHandleId'
    get:
      operationId: ShowMonitoredTwitterHandle
      tags:
      - X Channel
      summary: Zendesk Get  Api V2 Channels Twitter Monitored_twitter_handles Monitored_twitter_handle_id
      description: '#### Allowed For


        * Admins

        * Agents

        '
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TwitterChannelResponse'
              examples:
                default:
                  $ref: '#/components/examples/TwitterChannelResponseExample'
  /api/v2/channels/twitter/tickets:
    post:
      operationId: CreateTicketFromTweet
      tags:
      - X Channel
      summary: Zendesk Post  Api V2 Channels Twitter Tickets
      description: 'Turns a tweet into a ticket. You must provide the tweet id as well as the id of a monitored X (formerly Twitter) handle configured for your account.


        The submitter of the ticket is set to be the user submitting the API request.


        #### Allowed For


        * Agents

        '
      responses:
        '201':
          description: description
          content:
            application/json:
              schema:
                type: string
                description: Empty response
                example: ''
              example: ''
  /api/v2/channels/twitter/tickets/{comment_id}/statuses:
    parameters:
    - $ref: '#/components/parameters/CommentId'
    get:
      operationId: GettingTwicketStatus
      tags:
      - X Channel
      summary: Zendesk Get  Api V2 Channels Twitter Tickets Comment_id Statuses
      description: '#### Allowed For


        * Agents

        '
      parameters:
      - name: ids
        in: query
        description: Optional comment ids to retrieve tweet information for only particular comments
        schema:
          type: string
        example: 1,3,5
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TwitterChannelTwicketStatusResponse'
              examples:
                default:
                  $ref: '#/components/examples/TwitterChannelTwicketStatusResponseExample'
components:
  schemas:
    TwitterChannelsResponse:
      type: object
      properties:
        monitored_twitter_handles:
          type: array
          items:
            $ref: '#/components/schemas/TwitterChannelObject'
    TwitterChannelResponse:
      type: object
      properties:
        monitored_twitter_handle:
          $ref: '#/components/schemas/TwitterChannelObject'
    TwitterChannelTwicketStatusResponse:
      type: object
      properties:
        statuses:
          type: array
          items:
            type: object
            properties:
              favorited:
                type: boolean
              id:
                type: integer
              retweeted:
                type: boolean
              user_followed:
                type: boolean