Genesys

aid: genesys
name: Genesys
description: Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys
  Cloud CX platform powers omnichannel customer engagement, routing, workforce management, and AI-driven orchestration. The
  Genesys Cloud Platform API is a large REST API of more than 3,000 public operations spanning conversations, routing, analytics,
  telephony (edge), workforce management, knowledge, journey, outbound, quality, gamification, integrations, and administration.
  It is secured with OAuth 2, described by a public OpenAPI (Swagger 2.0) definition, and supported by official SDKs for Java,
  .NET, Python, Go, JavaScript/Node, and iOS/Swift, a command-line interface, a notifications/websocket event surface, and
  a weekly changelog.
url: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- d1-capital
x-tier: stub
x-tier-reason: portfolio-lead
image: https://www.genesys.com/favicon.ico
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- Software
- Contact Center
- Customer Experience
- CCaaS
- Telephony
- Conversational AI
- Workforce Management
- Cloud Communications
- CPaaS
apis:
- name: Genesys Cloud Platform API
  description: The Genesys Cloud Platform API lets you control all aspects of a Genesys Cloud environment — conversations,
    routing, analytics, users, telephony edge, workforce management, knowledge, journey, outbound campaigns, quality, and
    org administration — across 3,000+ OAuth 2 secured REST operations.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Contact Center
  - Customer Experience
  - Routing
  - Analytics
  properties:
  - type: OpenAPI
    url: openapi/genesys-platform-api-openapi-original.json
  - type: Overlay
    url: overlays/genesys-platform-api-overlay.yaml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DomainSecurity
  url: security/genesys-domain-security.yml
- type: Website
  url: https://www.genesys.com
- type: DeveloperPortal
  url: https://developer.genesys.cloud
- type: Documentation
  url: https://developer.genesys.cloud/platform/api/
- type: APIReference
  url: https://developer.genesys.cloud/openapi-explorer/
- type: GettingStarted
  url: https://developer.genesys.cloud/authorization/platform-auth/
- type: Blog
  url: https://developer.genesys.cloud/blog/
- type: Support
  url: https://help.genesys.cloud/
- type: GitHubOrganization
  url: https://github.com/mypurecloud
- type: Pricing
  url: https://www.genesys.com/pricing
- type: SignUp
  url: https://www.genesys.com/free-trial
- type: TermsOfService
  url: https://www.genesys.com/company/legal/terms-of-use
- type: PrivacyPolicy
  url: https://www.genesys.com/company/legal/privacy-policy
- type: StatusPage
  url: https://status.mypurecloud.com/
- type: ChangeLog
  url: https://developer.genesys.cloud/changelog/
- type: Packages
  url: packages/genesys-packages.yml
- type: SDKs
  url: packages/genesys-packages.yml
- type: CLI
  url: cli/genesys-cli.yml
- type: MCPServer
  url: mcp/genesys-mcp.yml
- type: WellKnown
  url: well-known/genesys-well-known.yml
- type: SecurityTxt
  url: well-known/genesys-security.txt
- type: Lifecycle
  url: lifecycle/genesys-lifecycle.yml
- type: Deprecation
  url: https://developer.genesys.cloud/platform/api/versioning
- type: Changelog
  url: changelog/genesys-changelog.yml
- type: Conformance
  url: conformance/genesys-conformance.yml
- type: Compliance
  url: https://www.genesys.com/trust-center/compliance
- type: TrustCenter
  url: security/genesys-trust-center.yml
- type: Trust
  url: https://www.genesys.com/trust-center
- type: Webhooks
  url: asyncapi/genesys-notifications-webhooks.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Conventions
  url: conventions/genesys-conventions.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence