Genesys

Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys Cloud CX platform powers omnichannel customer engagement, routing, workforce management, and AI-driven orchestration. The Genesys Cloud Platform API is a large REST API of more than 3,000 public operations spanning conversations, routing, analytics, telephony (edge), workforce management, knowledge, journey, outbound, quality, gamification, integrations, and administration. It is secured with OAuth 2, described by a public OpenAPI (Swagger 2.0) definition, and supported by official SDKs for Java, .NET, Python, Go, JavaScript/Node, and iOS/Swift, a command-line interface, a notifications/websocket event surface, and a weekly changelog.

Genesys publishes 87 API contracts indexed on the APIs.io network, including Agent Assistants API, Agent Copilot API, Agent UI API, and 84 more. Tagged areas include Company, Software, Contact Center, Customer Experience, and CCaaS.

The Genesys catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Genesys’ developer surface includes documentation, API reference, getting-started guide, engineering blog, support, pricing, signup flow, and 28 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

67.9/100 exemplar ▬ flat Agent 50/100 agent native Front door AI 6/6 dominant saas Full breakdown ↓
scored 2026-10-31 · rubric v0.25.0 · Show this score on your site →

AccessSelf serve

1 published contract 1 MCP Servers 3 Agent Skills

Company Software Contact Center Customer Experience CCaaS Telephony Conversational AI Workforce Management Cloud Communications CPaaS Customer Service

What this lets a business do 9

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

Agent AssistantsAgent UIArchitectCase ManagementConversationsKnowledge

POST /api/v2/assistants/agentchecklists PUT /api/v2/assistants/{assistantId}/queues/{queueId} POST /api/v2/assistants POST /api/v2/casemanagement/cases/associations/query

Human Capital Management

BC-300

CoachingEmployee EngagementGamificationLearning

GET /api/v2/employeeengagement/celebrations POST /api/v2/employeeengagement/recognitions PATCH /api/v2/coaching/appointments/{appointmentId} PATCH /api/v2/coaching/appointments/{appointmentId}/status

Cybersecurity Management

BC-620

AuthorizationIdentity ProviderObjectsSCIM

PUT /api/v2/identityproviders/generic PUT /api/v2/scim/groups/{groupId} GET /api/v2/scim/users/{userId} GET /api/v2/scim/users

Developer Platform & API Ecosystem Management

BC-4270

NotificationsOAuthUsage

GET /api/v2/notifications/availabletopics POST /api/v2/notifications/channels POST /api/v2/notifications/channels/{channelId}/subscriptions

Customer Relationship Management

BC-420

External ContactsJourney

POST /api/v2/externalcontacts/bulk/contacts POST /api/v2/externalcontacts/bulk/contacts/update POST /api/v2/externalcontacts/bulk/contacts/enrich

Compliance Management

BC-130

General Data Protection Regulation

POST /api/v2/gdpr/requests GET /api/v2/gdpr/subjects

Information & Data Management

BC-610

Language Understanding

Subscription Billing & Revenue Management

BC-4250

Billing

GET /api/v2/billing/reports/billableusage

SaaS Platform Operations Management

BC-4220

Log Capture

POST /api/v2/diagnostics/logcapture/browser/entries/query

Kin Score

Kin Score How this is scored →
scored 2026-10-31 · rubric v0.25.0

Composite quality — 67.9/100 · exemplar

Contract Quality 11.3 / 21

Developer Ergonomics 12.6 / 17

Access Clarity 17.0 / 17

Operational Transparency 7.0 / 11

Contract Governance 1.9 / 10

Discoverability 5.5 / 9

Regulatory Posture 5.9 / 15

Agent readiness — 50/100 · agent native

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 9 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 4 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 0 / 5

Distinct Operations 0 / 3

Regulatory Posture applies to this provider. Its tags matched the Telecommunications regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document
Documented Reversibility +6 pts — a reversal operation in the contract, graded up when a window is documented too
Pagination +5 pts — share of collection GETs (an array, or one wrapped in data/items/results ...) that declare a page/limit/offset/cursor parameter, a Link header or a next/cursor field; na with no collection GETs
Agentic Commerce Well-Known Document +5 pts — a parsing /.well-known/ucp.json or acp.json declaring a version and at least one service — `self` when its endpoints are on the provider's own domain, `platform` when they are on a vendor's

4 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 53.3 — up to +11.7 composite points
Contract Governance scores 18.2 — up to +9.8 composite points
Developer Ergonomics scores 74.4 — up to +5.1 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/genesys/apis.yml: open an issue on github.com/api-evangelist/genesys to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	gravity	58.9	-	-
Infrastructure-as-Code Provider Registries (Terraform, OpenTofu, Pulumi)	gravity	58.9	-	-
Salesforce AppExchange (CRM, outbound, business-process automation)	gravity	58.9	-	-
Zoom App Marketplace and Partner Ecosystem (builders and partners on Zoom)	gravity	58.9	-	-
Browser Extension Stores (company-published Firefox add-ons; Chrome Web Store unreadable)	gravity	58.9	-	-
Japan ISMAP Cloud Security Assessments (TISAX unreadable)	gravity	58.9	-	-
ServiceNow Store (partner apps + ServiceNow Certified App)	gravity	58.9	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

APIs 87

Individual APIs this provider publishes, each with its own machine-readable definition.

Genesys Agent Assistants API

Manage virtual agent assistants.

Genesys Agent Copilot API

Manage agent copilot configuration.

Genesys Agent UI API

Agent UI settings and configuration

Genesys AI Studio API

Manage AI Studio configuration

Genesys Alerting API

Rules and alerts

Genesys Analytics API

Analytics querying and reporting.

Genesys Architect API

Flows, Prompts, IVR schedules, Dependency Tracking

Genesys Assistant Copilot Variations API

Manage assistant copilot variations.

Genesys Audit API

The Audit API from Genesys — 7 operation(s) for audit.

Genesys Authorization API

Roles and permissions

Genesys Background Assistant API

Genesys Cloud Background Assistant

Genesys Billing API

The Billing API from Genesys — 2 operation(s) for billing.

Genesys Business Rules API

Business Rules

Genesys Carrier Services API

The Carrier Services API from Genesys — 1 operation(s) for carrier services.

Genesys Case Management API

Case Management

Genesys Chat API

The Chat API from Genesys — 22 operation(s) for chat.

Genesys Coaching API

Schedule and manage coaching appointments

Genesys Content Management API

The Content Management API from Genesys — 20 operation(s) for content management.

Genesys Conversations API

The Conversations API from Genesys — 231 operation(s) for conversations.

Genesys Data Extensions API

Data extensions

Genesys Data Privacy API

Data privacy masking rules

Genesys Downloads API

Download file

Genesys Emails API

The Emails API from Genesys — 2 operation(s) for emails.

Genesys Employee Engagement API

Employee Engagement

Genesys Events API

Events

Genesys External Contacts API

External Organizations, contacts, notes and relationships

Genesys Fax API

The Fax API from Genesys — 5 operation(s) for fax.

Genesys Flows API

IVR Flows

Genesys Gamification API

Gamification, Scorecard, and leaderboard

Genesys General Data Protection Regulation API

Working with General Data Protection Regulation (GDPR) requests

Genesys Geolocation API

The Geolocation API from Genesys — 2 operation(s) for geolocation.

Genesys Greetings API

The Greetings API from Genesys — 11 operation(s) for greetings.

Genesys Groups API

Groups, members

Genesys Identity Provider API

Identity providers

Genesys Infrastructure as Code API

Accelerated infrastructure configuration via reusable modules

Genesys Integrations API

The Integrations API from Genesys — 69 operation(s) for integrations.

Genesys Intents API

Customer intent

Genesys Journey API

Predictive Engagement, Customer Journey

Genesys Knowledge API

Knowledge administration and search

Genesys Language Understanding API

Language Understanding

Genesys Languages API

Available languages

Genesys Learning API

Manage learning modules

Genesys License API

Per-user platform license assignments

Genesys Locations API

Physical locations

Genesys Log Capture API

Browser Log Capture

Genesys Messaging API

Messaging

Genesys Mobile Devices API

Devices

Genesys Notifications API

Channels, subscriptions, topics, mobile push registration

Genesys Objects API

Access-controlled objects in the platform

Genesys Operational Events API

Operational events

Genesys Organization API

Organization

Genesys Organization Authorization API

Organization Authorization

Genesys Outbound API

The Outbound API from Genesys — 102 operation(s) for outbound.

Genesys Presence API

User and organization presences

Genesys Process Automation API

Work items, flows, triggers

Genesys Quality API

Evaluations, calibrations

Genesys Recording API

Recordings, policies, annotations, orphans

Genesys Response Management API

Responses, library, Response Assets, query

Genesys Routing API

Queues, wrapup codes, skills, email & sms config, predictive routing

Genesys SCIM API

System for Cross-domain Identity Management

Genesys Screen Monitoring API

Real-time screen monitoring

Genesys Scripts API

Agent-facing scripts for interactions

Genesys Search API

Search aggregate, users, groups

Genesys Settings API

Persist settings

Genesys Social Media API

Resources and analytics related to social media listening and response

Genesys Speech & Text Analytics API

The Speech & Text Analytics API from Genesys — 40 operation(s) for speech & text analytics.

Genesys Stations API

Stations

Genesys Suggest API

Search suggest user, group, locations

Genesys Task Management API

Task Management

Genesys Teams API

Teams, members

Genesys Telephony API

Telephony providers and configuration

Genesys Telephony Providers Edge API

Edge phones, trunks, lines.

Genesys Textbots API

Chatbot Interactions

Genesys Tokens API

Authentication Tokens

Genesys Uploads API

Presigned url generator for uploading files

Genesys Usage API

View organizational level usage data

Genesys User Recordings API

Summary, media

Genesys Users API

Me, routing, roles

Genesys Users Rules API

Create and manage users rules and their dependents

Genesys Utilities API

The Utilities API from Genesys — 4 operation(s) for utilities.

Genesys Voicemail API

Mailbox, messages, policy

Genesys Web Deployments API

Web Deployments

Genesys WebChat API

WebChat deployments

Genesys WebMessaging API

Web messaging

Genesys Widgets API

Widget deployments

Genesys Workforce Management API

Adherence, Schedules, Forecasts, Intraday Monitoring, Time Off Requests, Configuration

Genesys O Auth API

OAuth clients, providers

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Open Collections 87

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

PureCloud Platform Agent Assistants API

OPEN COLLECTION

PureCloud Platform Agent Assistants Agent Copilot API

OPEN COLLECTION

PureCloud Platform Agent Assistants Agent UI API

OPEN COLLECTION

PureCloud Platform Agent Assistants AI Studio API

OPEN COLLECTION

PureCloud Platform Agent Assistants Alerting API

OPEN COLLECTION

PureCloud Platform Agent Assistants Analytics API

OPEN COLLECTION

PureCloud Platform Agent Assistants Architect API

OPEN COLLECTION

PureCloud Platform Agent Assistants Assistant Copilot Variations API

OPEN COLLECTION

PureCloud Platform Agent Assistants Audit API

OPEN COLLECTION

PureCloud Platform Agent Assistants Authorization API

OPEN COLLECTION

PureCloud Platform Agent Assistants Background Assistant API

OPEN COLLECTION

PureCloud Platform Agent Assistants Billing API

OPEN COLLECTION

PureCloud Platform Agent Assistants Business Rules API

OPEN COLLECTION

PureCloud Platform Agent Assistants Carrier Services API

OPEN COLLECTION

PureCloud Platform Agent Assistants Case Management API

OPEN COLLECTION

PureCloud Platform Agent Assistants Chat API

OPEN COLLECTION

PureCloud Platform Agent Assistants Coaching API

OPEN COLLECTION

PureCloud Platform Agent Assistants Content Management API

OPEN COLLECTION

PureCloud Platform Agent Assistants Conversations API

OPEN COLLECTION

PureCloud Platform Agent Assistants Data Extensions API

OPEN COLLECTION

PureCloud Platform Agent Assistants Data Privacy API

OPEN COLLECTION

PureCloud Platform Agent Assistants Downloads API

OPEN COLLECTION

PureCloud Platform Agent Assistants Emails API

OPEN COLLECTION

PureCloud Platform Agent Assistants Employee Engagement API

OPEN COLLECTION

PureCloud Platform Agent Assistants Events API

OPEN COLLECTION

PureCloud Platform Agent Assistants External Contacts API

OPEN COLLECTION

PureCloud Platform Agent Assistants Fax API

OPEN COLLECTION

PureCloud Platform Agent Assistants Flows API

OPEN COLLECTION

PureCloud Platform Agent Assistants Gamification API

OPEN COLLECTION

PureCloud Platform Agent Assistants General Data Protection Regulation API

OPEN COLLECTION

PureCloud Platform Agent Assistants Geolocation API

OPEN COLLECTION

PureCloud Platform Agent Assistants Greetings API

OPEN COLLECTION

PureCloud Platform Agent Assistants Groups API

OPEN COLLECTION

PureCloud Platform Agent Assistants Identity Provider API

OPEN COLLECTION

PureCloud Platform Agent Assistants Infrastructure as Code API

OPEN COLLECTION

PureCloud Platform Agent Assistants Integrations API

OPEN COLLECTION

PureCloud Platform Agent Assistants Intents API

OPEN COLLECTION

PureCloud Platform Agent Assistants Journey API

OPEN COLLECTION

PureCloud Platform Agent Assistants Knowledge API

OPEN COLLECTION

PureCloud Platform Agent Assistants Language Understanding API

OPEN COLLECTION

PureCloud Platform Agent Assistants Languages API

OPEN COLLECTION

PureCloud Platform Agent Assistants Learning API

OPEN COLLECTION

PureCloud Platform Agent Assistants License API

OPEN COLLECTION

PureCloud Platform Agent Assistants Locations API

OPEN COLLECTION

PureCloud Platform Agent Assistants Log Capture API

OPEN COLLECTION

PureCloud Platform Agent Assistants Messaging API

OPEN COLLECTION

PureCloud Platform Agent Assistants Mobile Devices API

OPEN COLLECTION

PureCloud Platform Agent Assistants Notifications API

OPEN COLLECTION

PureCloud Platform Agent Assistants OAuth API

OPEN COLLECTION

PureCloud Platform Agent Assistants Objects API

OPEN COLLECTION

PureCloud Platform Agent Assistants Operational Events API

OPEN COLLECTION

PureCloud Platform Agent Assistants Organization API

OPEN COLLECTION

PureCloud Platform Agent Assistants Organization Authorization API

OPEN COLLECTION

PureCloud Platform Agent Assistants Outbound API

OPEN COLLECTION

PureCloud Platform Agent Assistants Presence API

OPEN COLLECTION

PureCloud Platform Agent Assistants Process Automation API

OPEN COLLECTION

PureCloud Platform Agent Assistants Quality API

OPEN COLLECTION

PureCloud Platform Agent Assistants Recording API

OPEN COLLECTION

PureCloud Platform Agent Assistants Response Management API

OPEN COLLECTION

PureCloud Platform Agent Assistants Routing API

OPEN COLLECTION

PureCloud Platform Agent Assistants SCIM API

OPEN COLLECTION

PureCloud Platform Agent Assistants Screen Monitoring API

OPEN COLLECTION

PureCloud Platform Agent Assistants Scripts API

OPEN COLLECTION

PureCloud Platform Agent Assistants Search API

OPEN COLLECTION

PureCloud Platform Agent Assistants Settings API

OPEN COLLECTION

PureCloud Platform Agent Assistants Social Media API

OPEN COLLECTION

PureCloud Platform Agent Assistants Speech & Text Analytics API

OPEN COLLECTION

PureCloud Platform Agent Assistants Stations API

OPEN COLLECTION

PureCloud Platform Agent Assistants Suggest API

OPEN COLLECTION

PureCloud Platform Agent Assistants Task Management API

OPEN COLLECTION

PureCloud Platform Agent Assistants Teams API

OPEN COLLECTION

PureCloud Platform Agent Assistants Telephony API

OPEN COLLECTION

PureCloud Platform Agent Assistants Telephony Providers Edge API

OPEN COLLECTION

PureCloud Platform Agent Assistants Textbots API

OPEN COLLECTION

PureCloud Platform Agent Assistants Tokens API

OPEN COLLECTION

PureCloud Platform Agent Assistants Uploads API

OPEN COLLECTION

PureCloud Platform Agent Assistants Usage API

OPEN COLLECTION

PureCloud Platform Agent Assistants User Recordings API

OPEN COLLECTION

PureCloud Platform Agent Assistants Users API

OPEN COLLECTION

PureCloud Platform Agent Assistants Users Rules API

OPEN COLLECTION

PureCloud Platform Agent Assistants Utilities API

OPEN COLLECTION

PureCloud Platform Agent Assistants Voicemail API

OPEN COLLECTION

PureCloud Platform Agent Assistants Web Deployments API

OPEN COLLECTION

PureCloud Platform Agent Assistants WebChat API

OPEN COLLECTION

PureCloud Platform Agent Assistants WebMessaging API

OPEN COLLECTION

PureCloud Platform Agent Assistants Widgets API

OPEN COLLECTION

PureCloud Platform Agent Assistants Workforce Management API

OPEN COLLECTION

Scroll for all 87

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Genesys MCP Server

Local (stdio) MCP server; 4 tools listed.

MCP SERVER

Agent Skills 3

Packaged agent skills for driving this provider's APIs from an AI assistant.

Inspect routing queues and members

AGENT SKILL

Query conversation analytics

AGENT SKILL

Subscribe to real-time notifications

AGENT SKILL

Pricing Plans 2

Published pricing tiers and plan structures.

Genesys Plans Pricing

4 plans

PLANS

Genesys Price Estimates

0 plans

PLANS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Genesys Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Genesys Notifications Webhooks

ASYNCAPI

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Genesys Platform Api Overlay

2 actions · update · genesys-platform-api-openapi-original.json

DERIVED

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Genesys Authentication

apiKey/oauth2 · 2 schemes

SECURITY

Genesys Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Genesys Trust Center

SOC 1 Type 2, SOC 2 Type 2, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019, ISO 42001:2023, PCI DSS, HIPAA, HITRUST, FedRAMP, GDPR, CCPA, LGPD, HDS

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Genesys Scopes

135 scopes · implicit

135 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Genesys Agentic Access

3324 operations · 1609 acting · 71 human-in-the-loop

3324 operations · 1609 acting

AGENTIC

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

MCPServer

MCPServer

WellKnown

WellKnown

AgentSkill

AgentSkill

Design & Contract 4

Pagination, idempotency, versioning, errors, and events

Lifecycle

Conformance

Webhooks

Conventions

Build 5

SDKs, sample code, and the tooling you integrate with

PostmanWorkspace

PostmanWorkspace

GitHubOrganization

Packages

SDKs

CLI

Access & Security 5

Authentication, authorization, and security posture

DomainSecurity

SecurityTxt

Compliance

TrustCenter

Trust

Operate 5

Status, limits, changes, and where to get help

Support

StatusPage

ChangeLog

Deprecation

Changelog

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

TermsOfService

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: genesys
name: Genesys
description: Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys
  Cloud CX platform powers omnichannel customer engagement, routing, workforce management, and AI-driven orchestration. The
  Genesys Cloud Platform API is a large REST API of more than 3,000 public operations spanning conversations, routing, analytics,
  telephony (edge), workforce management, knowledge, journey, outbound, quality, gamification, integrations, and administration.
  It is secured with OAuth 2, described by a public OpenAPI (Swagger 2.0) definition, and supported by official SDKs for Java,
  .NET, Python, Go, JavaScript/Node, and iOS/Swift, a command-line interface, a notifications/websocket event surface, and
  a weekly changelog.
url: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- d1-capital
x-tier: stub
x-tier-reason: portfolio-lead
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://www.genesys.com/favicon.ico
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- Software
- Contact Center
- Customer Experience
- CCaaS
- Telephony
- Conversational AI
- Workforce Management
- Cloud Communications
- CPaaS
- Customer Service
apis:
- aid: genesys:genesys-agent-assistants-api
  name: Genesys Agent Assistants API
  description: Manage virtual agent assistants.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Agent Assistants
  properties:
  - type: OpenAPI
    url: openapi/genesys-agent-assistants-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-agent-copilot-api
  name: Genesys Agent Copilot API
  description: Manage agent copilot configuration.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Agent Copilot
  properties:
  - type: OpenAPI
    url: openapi/genesys-agent-copilot-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-agent-ui-api
  name: Genesys Agent UI API
  description: Agent UI settings and configuration
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Agent UI
  properties:
  - type: OpenAPI
    url: openapi/genesys-agent-ui-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-ai-studio-api
  name: Genesys AI Studio API
  description: Manage AI Studio configuration
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - AI Studio
  properties:
  - type: OpenAPI
    url: openapi/genesys-ai-studio-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-alerting-api
  name: Genesys Alerting API
  description: Rules and alerts
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Alerting
  properties:
  - type: OpenAPI
    url: openapi/genesys-alerting-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-analytics-api
  name: Genesys Analytics API
  description: Analytics querying and reporting.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Analytics
  properties:
  - type: OpenAPI
    url: openapi/genesys-analytics-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-architect-api
  name: Genesys Architect API
  description: Flows, Prompts, IVR schedules, Dependency Tracking
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Architect
  properties:
  - type: OpenAPI
    url: openapi/genesys-architect-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-assistant-copilot-variations-api
  name: Genesys Assistant Copilot Variations API
  description: Manage assistant copilot variations.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Assistant Copilot Variations
  properties:
  - type: OpenAPI
    url: openapi/genesys-assistant-copilot-variations-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-audit-api
  name: Genesys Audit API
  description: The Audit API from Genesys — 7 operation(s) for audit.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Audit
  properties:
  - type: OpenAPI
    url: openapi/genesys-audit-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-authorization-api
  name: Genesys Authorization API
  description: Roles and permissions
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Authorization
  properties:
  - type: OpenAPI
    url: openapi/genesys-authorization-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-background-assistant-api
  name: Genesys Background Assistant API
  description: Genesys Cloud Background Assistant
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Background Assistant
  properties:
  - type: OpenAPI
    url: openapi/genesys-background-assistant-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-billing-api
  name: Genesys Billing API
  description: The Billing API from Genesys — 2 operation(s) for billing.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Billing
  properties:
  - type: OpenAPI
    url: openapi/genesys-billing-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-business-rules-api
  name: Genesys Business Rules API
  description: Business Rules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Business Rules
  properties:
  - type: OpenAPI
    url: openapi/genesys-business-rules-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-carrier-services-api
  name: Genesys Carrier Services API
  description: The Carrier Services API from Genesys — 1 operation(s) for carrier services.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Carrier Services
  properties:
  - type: OpenAPI
    url: openapi/genesys-carrier-services-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-case-management-api
  name: Genesys Case Management API
  description: Case Management
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Case Management
  properties:
  - type: OpenAPI
    url: openapi/genesys-case-management-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-chat-api
  name: Genesys Chat API
  description: The Chat API from Genesys — 22 operation(s) for chat.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Chat
  properties:
  - type: OpenAPI
    url: openapi/genesys-chat-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-coaching-api
  name: Genesys Coaching API
  description: Schedule and manage coaching appointments
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Coaching
  properties:
  - type: OpenAPI
    url: openapi/genesys-coaching-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-content-management-api
  name: Genesys Content Management API
  description: The Content Management API from Genesys — 20 operation(s) for content management.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Content Management
  properties:
  - type: OpenAPI
    url: openapi/genesys-content-management-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-conversations-api
  name: Genesys Conversations API
  description: The Conversations API from Genesys — 231 operation(s) for conversations.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/genesys-conversations-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-data-extensions-api
  name: Genesys Data Extensions API
  description: Data extensions
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Data Extensions
  properties:
  - type: OpenAPI
    url: openapi/genesys-data-extensions-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-data-privacy-api
  name: Genesys Data Privacy API
  description: Data privacy masking rules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Privacy
  tags_raw:
  - Data Privacy
  properties:
  - type: OpenAPI
    url: openapi/genesys-data-privacy-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-downloads-api
  name: Genesys Downloads API
  description: Download file
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Downloads
  properties:
  - type: OpenAPI
    url: openapi/genesys-downloads-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-emails-api
  name: Genesys Emails API
  description: The Emails API from Genesys — 2 operation(s) for emails.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Email
  tags_raw:
  - Emails
  properties:
  - type: OpenAPI
    url: openapi/genesys-emails-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-employee-engagement-api
  name: Genesys Employee Engagement API
  description: Employee Engagement
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Employee Engagement
  properties:
  - type: OpenAPI
    url: openapi/genesys-employee-engagement-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-events-api
  name: Genesys Events API
  description: Events
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Event
  tags_raw:
  - Events
  properties:
  - type: OpenAPI
    url: openapi/genesys-events-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-external-contacts-api
  name: Genesys External Contacts API
  description: External Organizations, contacts, notes and relationships
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - External Contacts
  properties:
  - type: OpenAPI
    url: openapi/genesys-external-contacts-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-fax-api
  name: Genesys Fax API
  description: The Fax API from Genesys — 5 operation(s) for fax.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Fax
  properties:
  - type: OpenAPI
    url: openapi/genesys-fax-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-flows-api
  name: Genesys Flows API
  description: IVR Flows
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Flow
  tags_raw:
  - Flows
  properties:
  - type: OpenAPI
    url: openapi/genesys-flows-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-gamification-api
  name: Genesys Gamification API
  description: Gamification, Scorecard, and leaderboard
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Gamification
  properties:
  - type: OpenAPI
    url: openapi/genesys-gamification-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-general-data-protection-regulation-api
  name: Genesys General Data Protection Regulation API
  description: Working with General Data Protection Regulation (GDPR) requests
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - General Data Protection Regulation
  properties:
  - type: OpenAPI
    url: openapi/genesys-general-data-protection-regulation-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-geolocation-api
  name: Genesys Geolocation API
  description: The Geolocation API from Genesys — 2 operation(s) for geolocation.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Geolocation
  properties:
  - type: OpenAPI
    url: openapi/genesys-geolocation-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-greetings-api
  name: Genesys Greetings API
  description: The Greetings API from Genesys — 11 operation(s) for greetings.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Greetings
  properties:
  - type: OpenAPI
    url: openapi/genesys-greetings-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-groups-api
  name: Genesys Groups API
  description: Groups, members
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Group
  tags_raw:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/genesys-groups-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-identity-provider-api
  name: Genesys Identity Provider API
  description: Identity providers
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Identity Provider
  properties:
  - type: OpenAPI
    url: openapi/genesys-identity-provider-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-infrastructure-as-code-api
  name: Genesys Infrastructure as Code API
  description: Accelerated infrastructure configuration via reusable modules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Infrastructure as Code
  properties:
  - type: OpenAPI
    url: openapi/genesys-infrastructure-as-code-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-integrations-api
  name: Genesys Integrations API
  description: The Integrations API from Genesys — 69 operation(s) for integrations.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Integration
  tags_raw:
  - Integrations
  properties:
  - type: OpenAPI
    url: openapi/genesys-integrations-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-intents-api
  name: Genesys Intents API
  description: Customer intent
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Intents
  properties:
  - type: OpenAPI
    url: openapi/genesys-intents-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-journey-api
  name: Genesys Journey API
  description: Predictive Engagement, Customer Journey
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Journey
  properties:
  - type: OpenAPI
    url: openapi/genesys-journey-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-knowledge-api
  name: Genesys Knowledge API
  description: Knowledge administration and search
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Knowledge
  properties:
  - type: OpenAPI
    url: openapi/genesys-knowledge-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-language-understanding-api
  name: Genesys Language Understanding API
  description: Language Understanding
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Language Understanding
  properties:
  - type: OpenAPI
    url: openapi/genesys-language-understanding-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-languages-api
  name: Genesys Languages API
  description: Available languages
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Language
  tags_raw:
  - Languages
  properties:
  - type: OpenAPI
    url: openapi/genesys-languages-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-learning-api
  name: Genesys Learning API
  description: Manage learning modules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Learning
  properties:
  - type: OpenAPI
    url: openapi/genesys-learning-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml


# --- truncated at 32 KB (66 KB total) ---
# Full source: https://artifacts.apis.io/genesys/apis.yml

Genesys API — frequently asked questions

Does Genesys have an API?

Yes. APIs.io lists 87 APIs from Genesys, including Genesys Agent Assistants API, Genesys Agent Copilot API and Genesys Agent UI API, and 84 more.

Is there an OpenAPI specification for the Genesys API?

Yes. APIs.io indexes 87 OpenAPI specifications for Genesys, each linked for download from this page.

How do I authenticate with the Genesys API?

Genesys documents its authentication (apiKey/oauth2 · 2 schemes). The details are profiled on APIs.io as Genesys Authentication.

How much does the Genesys API cost?

APIs.io lists 4 pricing plans for Genesys, with each plan's price, limits and inclusions under Pricing Plans on this page.

Does Genesys have an MCP server?

Yes. APIs.io lists 1 MCP server for Genesys: Local (stdio) MCP server; 4 tools listed.

Is the Genesys API ready for AI agents?

Genesys has a Kin Score of 67.9 out of 100 (exemplar) and an Agent Readiness score of 50.2 (agent-native), scored by API Evangelist on 2026-10-31.

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get_provider_toolsEvery MCP tool they ship, with the operation each wraps.
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