Genesys

Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys Cloud CX platform powers omnichannel customer engagement, routing, workforce management, and AI-driven orchestration. The Genesys Cloud Platform API is a large REST API of more than 3,000 public operations spanning conversations, routing, analytics, telephony (edge), workforce management, knowledge, journey, outbound, quality, gamification, integrations, and administration. It is secured with OAuth 2, described by a public OpenAPI (Swagger 2.0) definition, and supported by official SDKs for Java, .NET, Python, Go, JavaScript/Node, and iOS/Swift, a command-line interface, a notifications/websocket event surface, and a weekly changelog.

Genesys publishes 87 APIs on the APIs.io network, including Agent Assistants API, Agent Copilot API, Agent UI API, and 84 more. Tagged areas include Company, Software, Contact Center, Customer Experience, and CCaaS.

The Genesys catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Genesys’ developer surface includes documentation, API reference, getting-started guide, engineering blog, support, pricing, signup flow, and 26 more developer resources.

🌐 Visit website 📡 Source on GitHub

52.9/100 developing ▬ flat Agent 59/100 agent native saas Full breakdown ↓
scored 2026-08-30 · rubric v0.17.2

AccessSelf serve

1 APIs 1 MCP Servers

Company Software Contact Center Customer Experience CCaaS Telephony Conversational AI Workforce Management Cloud Communications CPaaS

What this lets a business do 7

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

Agent AssistantsAgent UIConversationsRoutingTextbotsWebChat

POST /api/v2/assistants/agentchecklists PUT /api/v2/assistants/{assistantId}/queues/{queueId} POST /api/v2/assistants POST /api/v2/analytics/conversations/details/query

Cybersecurity Management

BC-620

AuthorizationIdentity ProviderObjectsSCIM

PUT /api/v2/identityproviders/generic PUT /api/v2/scim/groups/{groupId} GET /api/v2/scim/users/{userId} GET /api/v2/scim/users

Human Capital Management

BC-300

CoachingEmployee EngagementLearning

GET /api/v2/employeeengagement/celebrations POST /api/v2/employeeengagement/recognitions PATCH /api/v2/coaching/appointments/{appointmentId} PATCH /api/v2/coaching/appointments/{appointmentId}/status

Compliance Management

BC-130

General Data Protection Regulation

POST /api/v2/gdpr/requests GET /api/v2/gdpr/subjects

Customer Relationship Management

BC-420

External Contacts

POST /api/v2/externalcontacts/bulk/contacts POST /api/v2/externalcontacts/bulk/contacts/update POST /api/v2/externalcontacts/bulk/contacts/enrich

Developer Platform & API Ecosystem Management

BC-4270

OAuth

Information & Data Management

BC-610

Language Understanding

Kin Score

Kin Score How this is scored →
scored 2026-08-30 · rubric v0.17.2

Composite quality — 52.9/100 · developing

Contract Quality 13.8 / 21

Developer Ergonomics 5.6 / 17

Access Clarity 10.3 / 17

Operational Transparency 2.9 / 11

Contract Governance 1.9 / 10

Discoverability 6.0 / 9

Regulatory Posture 9.8 / 15

Agent readiness — 59/100 · agent native

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 6 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 9 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 4 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Surface 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Telecommunications regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/genesys: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 87

Individual APIs this provider publishes, each with its own machine-readable definition.

Open Collections 88

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Scopes 1

OAuth scopes governing access to this provider's APIs.

Genesys Scopes

135 scopes · implicit

135 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Genesys Agentic Access

3180 operations · 1702 acting · 67 human-in-the-loop

3180 operations · 1702 acting

AGENTIC

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

MCPServer

MCPServer

WellKnown

WellKnown

AgentSkill

AgentSkill

Design & Contract 4

Pagination, idempotency, versioning, errors, and events

Lifecycle

Conformance

Webhooks

Conventions

Build 4

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

Packages

SDKs

CLI

Access & Security 5

Authentication, authorization, and security posture

DomainSecurity

SecurityTxt

Compliance

TrustCenter

Trust

Operate 5

Status, limits, changes, and where to get help

Support

StatusPage

ChangeLog

Deprecation

Changelog

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: genesys
name: Genesys
description: Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys
  Cloud CX platform powers omnichannel customer engagement, routing, workforce management, and AI-driven orchestration. The
  Genesys Cloud Platform API is a large REST API of more than 3,000 public operations spanning conversations, routing, analytics,
  telephony (edge), workforce management, knowledge, journey, outbound, quality, gamification, integrations, and administration.
  It is secured with OAuth 2, described by a public OpenAPI (Swagger 2.0) definition, and supported by official SDKs for Java,
  .NET, Python, Go, JavaScript/Node, and iOS/Swift, a command-line interface, a notifications/websocket event surface, and
  a weekly changelog.
url: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- d1-capital
x-tier: stub
x-tier-reason: portfolio-lead
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://www.genesys.com/favicon.ico
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- Software
- Contact Center
- Customer Experience
- CCaaS
- Telephony
- Conversational AI
- Workforce Management
- Cloud Communications
- CPaaS
apis:
- aid: genesys:genesys-agent-assistants-api
  name: Genesys Agent Assistants API
  description: Manage virtual agent assistants.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Agent Assistants
  properties:
  - type: OpenAPI
    url: openapi/genesys-agent-assistants-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-agent-copilot-api
  name: Genesys Agent Copilot API
  description: Manage agent copilot configuration.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Agent Copilot
  properties:
  - type: OpenAPI
    url: openapi/genesys-agent-copilot-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-agent-ui-api
  name: Genesys Agent UI API
  description: Agent UI settings and configuration
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Agent UI
  properties:
  - type: OpenAPI
    url: openapi/genesys-agent-ui-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-ai-studio-api
  name: Genesys AI Studio API
  description: Manage AI Studio configuration
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - AI Studio
  properties:
  - type: OpenAPI
    url: openapi/genesys-ai-studio-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-alerting-api
  name: Genesys Alerting API
  description: Rules and alerts
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Alerting
  properties:
  - type: OpenAPI
    url: openapi/genesys-alerting-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-analytics-api
  name: Genesys Analytics API
  description: Analytics querying and reporting.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Analytics
  properties:
  - type: OpenAPI
    url: openapi/genesys-analytics-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-architect-api
  name: Genesys Architect API
  description: Flows, Prompts, IVR schedules, Dependency Tracking
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Architect
  properties:
  - type: OpenAPI
    url: openapi/genesys-architect-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-assistant-copilot-variations-api
  name: Genesys Assistant Copilot Variations API
  description: Manage assistant copilot variations.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Assistant Copilot Variations
  properties:
  - type: OpenAPI
    url: openapi/genesys-assistant-copilot-variations-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-audit-api
  name: Genesys Audit API
  description: The Audit API from Genesys — 7 operation(s) for audit.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Audit
  properties:
  - type: OpenAPI
    url: openapi/genesys-audit-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-authorization-api
  name: Genesys Authorization API
  description: Roles and permissions
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Authorization
  properties:
  - type: OpenAPI
    url: openapi/genesys-authorization-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-background-assistant-api
  name: Genesys Background Assistant API
  description: Genesys Cloud Background Assistant
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Background Assistant
  properties:
  - type: OpenAPI
    url: openapi/genesys-background-assistant-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-billing-api
  name: Genesys Billing API
  description: The Billing API from Genesys — 2 operation(s) for billing.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Billing
  properties:
  - type: OpenAPI
    url: openapi/genesys-billing-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-business-rules-api
  name: Genesys Business Rules API
  description: Business Rules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Business Rules
  properties:
  - type: OpenAPI
    url: openapi/genesys-business-rules-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-carrier-services-api
  name: Genesys Carrier Services API
  description: The Carrier Services API from Genesys — 1 operation(s) for carrier services.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Carrier Services
  properties:
  - type: OpenAPI
    url: openapi/genesys-carrier-services-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-case-management-api
  name: Genesys Case Management API
  description: Case Management
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Case Management
  properties:
  - type: OpenAPI
    url: openapi/genesys-case-management-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-chat-api
  name: Genesys Chat API
  description: The Chat API from Genesys — 22 operation(s) for chat.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Chat
  properties:
  - type: OpenAPI
    url: openapi/genesys-chat-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-coaching-api
  name: Genesys Coaching API
  description: Schedule and manage coaching appointments
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Coaching
  properties:
  - type: OpenAPI
    url: openapi/genesys-coaching-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-content-management-api
  name: Genesys Content Management API
  description: The Content Management API from Genesys — 20 operation(s) for content management.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Content Management
  properties:
  - type: OpenAPI
    url: openapi/genesys-content-management-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-conversations-api
  name: Genesys Conversations API
  description: The Conversations API from Genesys — 231 operation(s) for conversations.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/genesys-conversations-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-data-extensions-api
  name: Genesys Data Extensions API
  description: Data extensions
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Data Extensions
  properties:
  - type: OpenAPI
    url: openapi/genesys-data-extensions-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-data-privacy-api
  name: Genesys Data Privacy API
  description: Data privacy masking rules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Data Privacy
  properties:
  - type: OpenAPI
    url: openapi/genesys-data-privacy-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-downloads-api
  name: Genesys Downloads API
  description: Download file
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Downloads
  properties:
  - type: OpenAPI
    url: openapi/genesys-downloads-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-emails-api
  name: Genesys Emails API
  description: The Emails API from Genesys — 2 operation(s) for emails.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Emails
  properties:
  - type: OpenAPI
    url: openapi/genesys-emails-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-employee-engagement-api
  name: Genesys Employee Engagement API
  description: Employee Engagement
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Employee Engagement
  properties:
  - type: OpenAPI
    url: openapi/genesys-employee-engagement-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-events-api
  name: Genesys Events API
  description: Events
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Event
  tags_raw:
  - Events
  properties:
  - type: OpenAPI
    url: openapi/genesys-events-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-external-contacts-api
  name: Genesys External Contacts API
  description: External Organizations, contacts, notes and relationships
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - External Contacts
  properties:
  - type: OpenAPI
    url: openapi/genesys-external-contacts-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-fax-api
  name: Genesys Fax API
  description: The Fax API from Genesys — 5 operation(s) for fax.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Fax
  properties:
  - type: OpenAPI
    url: openapi/genesys-fax-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-flows-api
  name: Genesys Flows API
  description: IVR Flows
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Flows
  properties:
  - type: OpenAPI
    url: openapi/genesys-flows-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-gamification-api
  name: Genesys Gamification API
  description: Gamification, Scorecard, and leaderboard
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Gamification
  properties:
  - type: OpenAPI
    url: openapi/genesys-gamification-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-general-data-protection-regulation-api
  name: Genesys General Data Protection Regulation API
  description: Working with General Data Protection Regulation (GDPR) requests
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - General Data Protection Regulation
  properties:
  - type: OpenAPI
    url: openapi/genesys-general-data-protection-regulation-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-geolocation-api
  name: Genesys Geolocation API
  description: The Geolocation API from Genesys — 2 operation(s) for geolocation.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Geolocation
  properties:
  - type: OpenAPI
    url: openapi/genesys-geolocation-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-greetings-api
  name: Genesys Greetings API
  description: The Greetings API from Genesys — 11 operation(s) for greetings.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Greetings
  properties:
  - type: OpenAPI
    url: openapi/genesys-greetings-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-groups-api
  name: Genesys Groups API
  description: Groups, members
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Group
  tags_raw:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/genesys-groups-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-identity-provider-api
  name: Genesys Identity Provider API
  description: Identity providers
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Identity Provider
  properties:
  - type: OpenAPI
    url: openapi/genesys-identity-provider-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-infrastructure-as-code-api
  name: Genesys Infrastructure as Code API
  description: Accelerated infrastructure configuration via reusable modules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Infrastructure as Code
  properties:
  - type: OpenAPI
    url: openapi/genesys-infrastructure-as-code-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-integrations-api
  name: Genesys Integrations API
  description: The Integrations API from Genesys — 69 operation(s) for integrations.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Integration
  tags_raw:
  - Integrations
  properties:
  - type: OpenAPI
    url: openapi/genesys-integrations-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-intents-api
  name: Genesys Intents API
  description: Customer intent
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Intents
  properties:
  - type: OpenAPI
    url: openapi/genesys-intents-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-journey-api
  name: Genesys Journey API
  description: Predictive Engagement, Customer Journey
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Journey
  properties:
  - type: OpenAPI
    url: openapi/genesys-journey-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-knowledge-api
  name: Genesys Knowledge API
  description: Knowledge administration and search
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Knowledge
  properties:
  - type: OpenAPI
    url: openapi/genesys-knowledge-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-language-understanding-api
  name: Genesys Language Understanding API
  description: Language Understanding
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Language Understanding
  properties:
  - type: OpenAPI
    url: openapi/genesys-language-understanding-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-languages-api
  name: Genesys Languages API
  description: Available languages
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Language
  tags_raw:
  - Languages
  properties:
  - type: OpenAPI
    url: openapi/genesys-languages-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-learning-api
  name: Genesys Learning API
  description: Manage learning modules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Learning
  properties:
  - type: OpenAPI
    url: openapi/genesys-learning-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: d

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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/apis.yml

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