Genesys website screenshot

Genesys

Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys Cloud CX platform powers omnichannel customer engagement, routing, workforce management, and AI-driven orchestration. The Genesys Cloud Platform API is a large REST API of more than 3,000 public operations spanning conversations, routing, analytics, telephony (edge), workforce management, knowledge, journey, outbound, quality, gamification, integrations, and administration. It is secured with OAuth 2, described by a public OpenAPI (Swagger 2.0) definition, and supported by official SDKs for Java, .NET, Python, Go, JavaScript/Node, and iOS/Swift, a command-line interface, a notifications/websocket event surface, and a weekly changelog.

Genesys publishes 87 APIs on the APIs.io network, including Agent Assistants API, Agent Copilot API, Agent UI API, and 84 more. Tagged areas include Company, Software, Contact Center, Customer Experience, and CCaaS.

The Genesys catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Genesys’ developer surface includes documentation, API reference, getting-started guide, engineering blog, support, pricing, signup flow, and 24 more developer resources.

🌐 Visit website 📡 Source on GitHub
59.0/100 strong ▬ flat Agent 60/100 agent ready Full breakdown ↓
scored 2026-08-10 · rubric v0.9.1
AccessSelf serve
87 APIs 1 MCP Servers
CompanySoftwareContact CenterCustomer ExperienceCCaaSTelephonyConversational AIWorkforce ManagementCloud CommunicationsCPaaS

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-08-10 · rubric v0.9.1
Composite quality — 59.0/100 · strong
Contract Quality 16.3 / 25
Developer Ergonomics 12.9 / 20
Commercial Clarity 12.1 / 20
Operational Transparency 6.8 / 13
Governance 2.5 / 12
Discoverability 8.7 / 10
Agent readiness — 60/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 10 / 10
MCP Server 12 / 12
Machine-Readable Auth 0 / 10
Idempotency 9 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 7 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 6 / 6
Agent Skills 5 / 5
Well-Known Catalog 4 / 4
Consent & Bot Identity 3 / 3
A2A Agent Card 0 / 8
Dry-Run / Simulate Mode 4 / 4
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/genesys: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 87

Individual APIs this provider publishes, each with its own machine-readable definition.

Genesys Agent Assistants API

Manage virtual agent assistants.

Genesys Agent Copilot API

Manage agent copilot configuration.

Genesys Agent UI API

Agent UI settings and configuration

Genesys AI Studio API

Manage AI Studio configuration

Genesys Alerting API

Rules and alerts

Genesys Analytics API

Analytics querying and reporting.

Genesys Architect API

Flows, Prompts, IVR schedules, Dependency Tracking

Genesys Assistant Copilot Variations API

Manage assistant copilot variations.

Genesys Audit API

The Audit API from Genesys — 7 operation(s) for audit.

Genesys Authorization API

Roles and permissions

Genesys Background Assistant API

Genesys Cloud Background Assistant

Genesys Billing API

The Billing API from Genesys — 2 operation(s) for billing.

Genesys Business Rules API

Business Rules

Genesys Carrier Services API

The Carrier Services API from Genesys — 1 operation(s) for carrier services.

Genesys Case Management API

Case Management

Genesys Chat API

The Chat API from Genesys — 22 operation(s) for chat.

Genesys Coaching API

Schedule and manage coaching appointments

Genesys Content Management API

The Content Management API from Genesys — 20 operation(s) for content management.

Genesys Conversations API

The Conversations API from Genesys — 231 operation(s) for conversations.

Genesys Data Extensions API

Data extensions

Genesys Data Privacy API

Data privacy masking rules

Genesys Downloads API

Download file

Genesys Emails API

The Emails API from Genesys — 2 operation(s) for emails.

Genesys Employee Engagement API

Employee Engagement

Genesys Events API

Events

Genesys External Contacts API

External Organizations, contacts, notes and relationships

Genesys Fax API

The Fax API from Genesys — 5 operation(s) for fax.

Genesys Flows API

IVR Flows

Genesys Gamification API

Gamification, Scorecard, and leaderboard

Genesys General Data Protection Regulation API

Working with General Data Protection Regulation (GDPR) requests

Genesys Geolocation API

The Geolocation API from Genesys — 2 operation(s) for geolocation.

Genesys Greetings API

The Greetings API from Genesys — 11 operation(s) for greetings.

Genesys Groups API

Groups, members

Genesys Identity Provider API

Identity providers

Genesys Infrastructure as Code API

Accelerated infrastructure configuration via reusable modules

Genesys Integrations API

The Integrations API from Genesys — 69 operation(s) for integrations.

Genesys Intents API

Customer intent

Genesys Journey API

Predictive Engagement, Customer Journey

Genesys Knowledge API

Knowledge administration and search

Genesys Language Understanding API

Language Understanding

Genesys Languages API

Available languages

Genesys Learning API

Manage learning modules

Genesys License API

Per-user platform license assignments

Genesys Locations API

Physical locations

Genesys Log Capture API

Browser Log Capture

Genesys Messaging API

Messaging

Genesys Mobile Devices API

Devices

Genesys Notifications API

Channels, subscriptions, topics, mobile push registration

Genesys OAuth API

OAuth clients, providers

Genesys Objects API

Access-controlled objects in the platform

Genesys Operational Events API

Operational events

Genesys Organization API

Organization

Genesys Organization Authorization API

Organization Authorization

Genesys Outbound API

The Outbound API from Genesys — 102 operation(s) for outbound.

Genesys Presence API

User and organization presences

Genesys Process Automation API

Work items, flows, triggers

Genesys Quality API

Evaluations, calibrations

Genesys Recording API

Recordings, policies, annotations, orphans

Genesys Response Management API

Responses, library, Response Assets, query

Genesys Routing API

Queues, wrapup codes, skills, email & sms config, predictive routing

Genesys SCIM API

System for Cross-domain Identity Management

Genesys Screen Monitoring API

Real-time screen monitoring

Genesys Scripts API

Agent-facing scripts for interactions

Genesys Search API

Search aggregate, users, groups

Genesys Settings API

Persist settings

Genesys Social Media API

Resources and analytics related to social media listening and response

Genesys Speech & Text Analytics API

The Speech & Text Analytics API from Genesys — 40 operation(s) for speech & text analytics.

Genesys Stations API

Stations

Genesys Suggest API

Search suggest user, group, locations

Genesys Task Management API

Task Management

Genesys Teams API

Teams, members

Genesys Telephony API

Telephony providers and configuration

Genesys Telephony Providers Edge API

Edge phones, trunks, lines.

Genesys Textbots API

Chatbot Interactions

Genesys Tokens API

Authentication Tokens

Genesys Uploads API

Presigned url generator for uploading files

Genesys Usage API

View organizational level usage data

Genesys User Recordings API

Summary, media

Genesys Users API

Me, routing, roles

Genesys Users Rules API

Create and manage users rules and their dependents

Genesys Utilities API

The Utilities API from Genesys — 4 operation(s) for utilities.

Genesys Voicemail API

Mailbox, messages, policy

Genesys Web Deployments API

Web Deployments

Genesys WebChat API

WebChat deployments

Genesys WebMessaging API

Web messaging

Genesys Widgets API

Widget deployments

Genesys Workforce Management API

Adherence, Schedules, Forecasts, Intraday Monitoring, Time Off Requests, Configuration

Scroll for all 87

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

genesys-mcp.yml

MCP SERVER

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Genesys Notifications Webhooks

ASYNCAPI

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Genesys Authentication

apiKey/oauth2 · 2 schemes

SECURITY

Genesys Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Genesys Trust Center

SOC 1 Type 2, SOC 2 Type 2, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019, ISO 42001:2023, PCI DSS, HIPAA, HITRUST, FedRAMP, GDPR, CCPA, LGPD, HDS

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Genesys Scopes

135 scopes · implicit

135 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Genesys Agentic Access

3180 operations · 1702 acting · 67 human-in-the-loop

3180 operations · 1702 acting

AGENTIC

Resources

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal
DeveloperPortal
 GettingStarted
GettingStarted
 SignUp
SignUp

Documentation 2

Reference material describing how the API behaves

Documentation
Documentation
 APIReference
APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

MCPServer
MCPServer
 WellKnown
WellKnown
 AgentSkill
AgentSkill

Design & Contract 4

Pagination, idempotency, versioning, errors, and events

Lifecycle
Lifecycle
 Conformance
Conformance
 Webhooks
Webhooks
 Conventions
Conventions

Build 4

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization
 Packages
Packages
 SDKs
SDKs
 CLI
CLI

Access & Security 5

Authentication, authorization, and security posture

DomainSecurity
DomainSecurity
 SecurityTxt
SecurityTxt
 Compliance
Compliance
 TrustCenter
TrustCenter
 Trust
Trust

Operate 5

Status, limits, changes, and where to get help

Support
Support
 StatusPage
StatusPage
 ChangeLog
ChangeLog
 Deprecation
Deprecation
 Changelog
Changelog

Commercial 3

Pricing, plans, and the legal terms of use

Pricing
Pricing
 TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy

Company 2

The organization behind the API

Website
Website
 Blog
Blog

Source (apis.yml)

apis.yml Raw ↑ 
aid: genesys
name: Genesys
description: Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys
  Cloud CX platform powers omnichannel customer engagement, routing, workforce management, and AI-driven orchestration. The
  Genesys Cloud Platform API is a large REST API of more than 3,000 public operations spanning conversations, routing, analytics,
  telephony (edge), workforce management, knowledge, journey, outbound, quality, gamification, integrations, and administration.
  It is secured with OAuth 2, described by a public OpenAPI (Swagger 2.0) definition, and supported by official SDKs for Java,
  .NET, Python, Go, JavaScript/Node, and iOS/Swift, a command-line interface, a notifications/websocket event surface, and
  a weekly changelog.
url: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- d1-capital
x-tier: stub
x-tier-reason: portfolio-lead
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://www.genesys.com/favicon.ico
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- Software
- Contact Center
- Customer Experience
- CCaaS
- Telephony
- Conversational AI
- Workforce Management
- Cloud Communications
- CPaaS
apis:
- aid: genesys:genesys-agent-assistants-api
  name: Genesys Agent Assistants API
  description: Manage virtual agent assistants.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Agent Assistants
  properties:
  - type: OpenAPI
    url: openapi/genesys-agent-assistants-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-agent-copilot-api
  name: Genesys Agent Copilot API
  description: Manage agent copilot configuration.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Agent Copilot
  properties:
  - type: OpenAPI
    url: openapi/genesys-agent-copilot-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-agent-ui-api
  name: Genesys Agent UI API
  description: Agent UI settings and configuration
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Agent UI
  properties:
  - type: OpenAPI
    url: openapi/genesys-agent-ui-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-ai-studio-api
  name: Genesys AI Studio API
  description: Manage AI Studio configuration
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - AI Studio
  properties:
  - type: OpenAPI
    url: openapi/genesys-ai-studio-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-alerting-api
  name: Genesys Alerting API
  description: Rules and alerts
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Alerting
  properties:
  - type: OpenAPI
    url: openapi/genesys-alerting-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-analytics-api
  name: Genesys Analytics API
  description: Analytics querying and reporting.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Analytics
  properties:
  - type: OpenAPI
    url: openapi/genesys-analytics-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-architect-api
  name: Genesys Architect API
  description: Flows, Prompts, IVR schedules, Dependency Tracking
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Architect
  properties:
  - type: OpenAPI
    url: openapi/genesys-architect-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-assistant-copilot-variations-api
  name: Genesys Assistant Copilot Variations API
  description: Manage assistant copilot variations.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Assistant Copilot Variations
  properties:
  - type: OpenAPI
    url: openapi/genesys-assistant-copilot-variations-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-audit-api
  name: Genesys Audit API
  description: The Audit API from Genesys — 7 operation(s) for audit.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Audit
  properties:
  - type: OpenAPI
    url: openapi/genesys-audit-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-authorization-api
  name: Genesys Authorization API
  description: Roles and permissions
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Authorization
  properties:
  - type: OpenAPI
    url: openapi/genesys-authorization-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-background-assistant-api
  name: Genesys Background Assistant API
  description: Genesys Cloud Background Assistant
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Background Assistant
  properties:
  - type: OpenAPI
    url: openapi/genesys-background-assistant-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-billing-api
  name: Genesys Billing API
  description: The Billing API from Genesys — 2 operation(s) for billing.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Billing
  properties:
  - type: OpenAPI
    url: openapi/genesys-billing-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-business-rules-api
  name: Genesys Business Rules API
  description: Business Rules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Business Rules
  properties:
  - type: OpenAPI
    url: openapi/genesys-business-rules-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-carrier-services-api
  name: Genesys Carrier Services API
  description: The Carrier Services API from Genesys — 1 operation(s) for carrier services.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Carrier Services
  properties:
  - type: OpenAPI
    url: openapi/genesys-carrier-services-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-case-management-api
  name: Genesys Case Management API
  description: Case Management
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Case Management
  properties:
  - type: OpenAPI
    url: openapi/genesys-case-management-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-chat-api
  name: Genesys Chat API
  description: The Chat API from Genesys — 22 operation(s) for chat.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Chat
  properties:
  - type: OpenAPI
    url: openapi/genesys-chat-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-coaching-api
  name: Genesys Coaching API
  description: Schedule and manage coaching appointments
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Coaching
  properties:
  - type: OpenAPI
    url: openapi/genesys-coaching-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-content-management-api
  name: Genesys Content Management API
  description: The Content Management API from Genesys — 20 operation(s) for content management.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Content Management
  properties:
  - type: OpenAPI
    url: openapi/genesys-content-management-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-conversations-api
  name: Genesys Conversations API
  description: The Conversations API from Genesys — 231 operation(s) for conversations.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/genesys-conversations-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-data-extensions-api
  name: Genesys Data Extensions API
  description: Data extensions
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Data Extensions
  properties:
  - type: OpenAPI
    url: openapi/genesys-data-extensions-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-data-privacy-api
  name: Genesys Data Privacy API
  description: Data privacy masking rules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Data Privacy
  properties:
  - type: OpenAPI
    url: openapi/genesys-data-privacy-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-downloads-api
  name: Genesys Downloads API
  description: Download file
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Downloads
  properties:
  - type: OpenAPI
    url: openapi/genesys-downloads-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-emails-api
  name: Genesys Emails API
  description: The Emails API from Genesys — 2 operation(s) for emails.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Emails
  properties:
  - type: OpenAPI
    url: openapi/genesys-emails-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-employee-engagement-api
  name: Genesys Employee Engagement API
  description: Employee Engagement
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Employee Engagement
  properties:
  - type: OpenAPI
    url: openapi/genesys-employee-engagement-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-events-api
  name: Genesys Events API
  description: Events
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Events
  properties:
  - type: OpenAPI
    url: openapi/genesys-events-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-external-contacts-api
  name: Genesys External Contacts API
  description: External Organizations, contacts, notes and relationships
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - External Contacts
  properties:
  - type: OpenAPI
    url: openapi/genesys-external-contacts-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-fax-api
  name: Genesys Fax API
  description: The Fax API from Genesys — 5 operation(s) for fax.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Fax
  properties:
  - type: OpenAPI
    url: openapi/genesys-fax-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-flows-api
  name: Genesys Flows API
  description: IVR Flows
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Flows
  properties:
  - type: OpenAPI
    url: openapi/genesys-flows-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-gamification-api
  name: Genesys Gamification API
  description: Gamification, Scorecard, and leaderboard
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Gamification
  properties:
  - type: OpenAPI
    url: openapi/genesys-gamification-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-general-data-protection-regulation-api
  name: Genesys General Data Protection Regulation API
  description: Working with General Data Protection Regulation (GDPR) requests
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - General Data Protection Regulation
  properties:
  - type: OpenAPI
    url: openapi/genesys-general-data-protection-regulation-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-geolocation-api
  name: Genesys Geolocation API
  description: The Geolocation API from Genesys — 2 operation(s) for geolocation.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Geolocation
  properties:
  - type: OpenAPI
    url: openapi/genesys-geolocation-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-greetings-api
  name: Genesys Greetings API
  description: The Greetings API from Genesys — 11 operation(s) for greetings.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Greetings
  properties:
  - type: OpenAPI
    url: openapi/genesys-greetings-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-groups-api
  name: Genesys Groups API
  description: Groups, members
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/genesys-groups-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-identity-provider-api
  name: Genesys Identity Provider API
  description: Identity providers
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Identity Provider
  properties:
  - type: OpenAPI
    url: openapi/genesys-identity-provider-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-infrastructure-as-code-api
  name: Genesys Infrastructure as Code API
  description: Accelerated infrastructure configuration via reusable modules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Infrastructure as Code
  properties:
  - type: OpenAPI
    url: openapi/genesys-infrastructure-as-code-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-integrations-api
  name: Genesys Integrations API
  description: The Integrations API from Genesys — 69 operation(s) for integrations.
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Integrations
  properties:
  - type: OpenAPI
    url: openapi/genesys-integrations-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-intents-api
  name: Genesys Intents API
  description: Customer intent
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Intents
  properties:
  - type: OpenAPI
    url: openapi/genesys-intents-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-journey-api
  name: Genesys Journey API
  description: Predictive Engagement, Customer Journey
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Journey
  properties:
  - type: OpenAPI
    url: openapi/genesys-journey-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-knowledge-api
  name: Genesys Knowledge API
  description: Knowledge administration and search
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Knowledge
  properties:
  - type: OpenAPI
    url: openapi/genesys-knowledge-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-language-understanding-api
  name: Genesys Language Understanding API
  description: Language Understanding
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Language Understanding
  properties:
  - type: OpenAPI
    url: openapi/genesys-language-understanding-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-languages-api
  name: Genesys Languages API
  description: Available languages
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Languages
  properties:
  - type: OpenAPI
    url: openapi/genesys-languages-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-learning-api
  name: Genesys Learning API
  description: Manage learning modules
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Learning
  properties:
  - type: OpenAPI
    url: openapi/genesys-learning-api-openapi.yml
  - type: Authentication
    url: authentication/genesys-authentication.yml
  - type: OAuthScopes
    url: scopes/genesys-scopes.yml
  - type: Conventions
    url: conventions/genesys-conventions.yml
  - type: ErrorCatalog
    url: errors/genesys-problem-types.yml
  - type: DataModel
    url: data-model/genesys-data-model.yml
  - type: AgenticAccess
    url: agentic-access/genesys-agentic-access.yml
- aid: genesys:genesys-license-api
  name: Genesys License API
  description: Per-user platform license assignments
  humanURL: https://developer.genesys.cloud/platform/api/
  baseURL: https://api.mypurecloud.com
  tags:
  - Lic

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