Genesys

Genesys Task Management API

Task Management

GitHub OpenAPI

Operations 76

GET /api/v2/taskmanagement/workitems/bulk/jobs/users/me Get bulk jobs created by the currently logged in user #
GET /api/v2/taskmanagement/workitems/bulk/add/jobs/{bulkJobId} Get the bulk add job associated with the job id #
DELETE /api/v2/taskmanagement/workitems/bulk/add/jobs/{bulkJobId} Delete a bulk add job #
PATCH /api/v2/taskmanagement/workitems/bulk/add/jobs/{bulkJobId} Update workitem bulk add job #
GET /api/v2/taskmanagement/workitems/bulk/add/jobs/{bulkJobId}/results Get bulk add job results #
POST /api/v2/taskmanagement/workitems/bulk/add/jobs Create a workitem bulk add job #
GET /api/v2/taskmanagement/workitems/bulk/terminate/jobs/{bulkJobId}/results Get bulk terminate job results #
GET /api/v2/taskmanagement/workitems/bulk/terminate/jobs/{bulkJobId} Get the bulk job associated with the job id #
DELETE /api/v2/taskmanagement/workitems/bulk/terminate/jobs/{bulkJobId} Delete a Bulk job #
PATCH /api/v2/taskmanagement/workitems/bulk/terminate/jobs/{bulkJobId} Update workitem bulk terminate job #
POST /api/v2/taskmanagement/workitems/bulk/terminate/jobs Create a workitem bulk terminate job #
POST /api/v2/taskmanagement/workbins/query Query for workbins #
GET /api/v2/taskmanagement/workbins/{workbinId} Get a workbin #
DELETE /api/v2/taskmanagement/workbins/{workbinId} Delete a workbin #
PATCH /api/v2/taskmanagement/workbins/{workbinId} Update the attributes of a workbin #
GET /api/v2/taskmanagement/workbins/{workbinId}/versions Get all versions of a workbin #
GET /api/v2/taskmanagement/workbins/{workbinId}/versions/{entityVersion} Get a version of a workbin #
GET /api/v2/taskmanagement/workbins/{workbinId}/history Get a listing of a workbin's attribute change history #
POST /api/v2/taskmanagement/workbins Create a workbin #
POST /api/v2/taskmanagement/workitems Create a workitem #
POST /api/v2/taskmanagement/workitems/query Query for workitems #
POST /api/v2/taskmanagement/workitems/query/jobs Create a workitem query job #
GET /api/v2/taskmanagement/workitems/query/jobs/{jobId} Get the workitem query job associated with the job id #
GET /api/v2/taskmanagement/workitems/query/jobs/{jobId}/results Get results from for workitem query job #
POST /api/v2/taskmanagement/workitems/{workitemId}/disconnect Disconnect the assignee of the workitem #
POST /api/v2/taskmanagement/workitems/{workitemId}/terminate Terminate a workitem #
GET /api/v2/taskmanagement/workitems/{workitemId} Get a workitem #
DELETE /api/v2/taskmanagement/workitems/{workitemId} Delete a workitem #
PATCH /api/v2/taskmanagement/workitems/{workitemId} Update the attributes of a workitem #
PATCH /api/v2/taskmanagement/workitems/{workitemId}/assignment Attempts to manually assign a specified workitem to a specified user. #
GET /api/v2/taskmanagement/workitems/{workitemId}/versions Get all versions of a workitem #
GET /api/v2/taskmanagement/workitems/{workitemId}/versions/{entityVersion} Get a version of a workitem #
GET /api/v2/taskmanagement/workitems/{workitemId}/history Get a listing of a workitem's attribute change history #
POST /api/v2/taskmanagement/workitems/{workitemId}/acd/cancel Cancel the assignment process for a workitem that is currently queued for… #
GET /api/v2/taskmanagement/workitems/schemas/coretypes/{coreTypeName} Get a specific named core type #
GET /api/v2/taskmanagement/workitems/schemas/coretypes Get the core types from which all schemas are built #
GET /api/v2/taskmanagement/workitems/schemas/limits Get quantitative limits on schemas #
GET /api/v2/taskmanagement/workitems/schemas/{schemaId} Get a schema #
PUT /api/v2/taskmanagement/workitems/schemas/{schemaId} Update a schema #
DELETE /api/v2/taskmanagement/workitems/schemas/{schemaId} Delete a schema #
GET /api/v2/taskmanagement/workitems/schemas/{schemaId}/versions/{versionId} Get a specific version of a schema #
GET /api/v2/taskmanagement/workitems/schemas/{schemaId}/versions Get all versions of a schema #
GET /api/v2/taskmanagement/workitems/schemas Get a list of schemas #
POST /api/v2/taskmanagement/workitems/schemas Create a schema #
GET /api/v2/taskmanagement/workitems/{workitemId}/users/{userId}/wrapups Get all wrapup codes added for the given user for a workitem #
PATCH /api/v2/taskmanagement/workitems/{workitemId}/users/{userId}/wrapups Add/Remove a wrapup code for a given user in a workitem #
PATCH /api/v2/taskmanagement/workitems/{workitemId}/users/me/wrapups Add/Remove a wrapup code for the current user in a workitem #
GET /api/v2/taskmanagement/workitems/{workitemId}/wrapups Get all wrapup codes added for all users for a workitem #
GET /api/v2/taskmanagement/worktypes/{worktypeId}/statuses/{statusId} Get a status #
DELETE /api/v2/taskmanagement/worktypes/{worktypeId}/statuses/{statusId} Delete a status #
PATCH /api/v2/taskmanagement/worktypes/{worktypeId}/statuses/{statusId} Update the attributes of a status #
GET /api/v2/taskmanagement/worktypes/{worktypeId}/statuses Get list of statuses for this worktype #
POST /api/v2/taskmanagement/worktypes/{worktypeId}/statuses Add a status to a worktype #
POST /api/v2/taskmanagement/worktypes/query Query for worktypes #
GET /api/v2/taskmanagement/worktypes/{worktypeId} Get a worktype #
DELETE /api/v2/taskmanagement/worktypes/{worktypeId} Delete a worktype #
PATCH /api/v2/taskmanagement/worktypes/{worktypeId} Update the attributes of a worktype #
GET /api/v2/taskmanagement/worktypes/{worktypeId}/versions Get all versions of a worktype #
GET /api/v2/taskmanagement/worktypes/{worktypeId}/versions/{entityVersion} Get a version of a worktype #
GET /api/v2/taskmanagement/worktypes/{worktypeId}/history Get a listing of a worktype's attribute change history #
POST /api/v2/taskmanagement/worktypes Create a worktype #
GET /api/v2/taskmanagement/worktypes/{worktypeId}/flows/datebased/rules/{ruleId} Get a date based rule #
DELETE /api/v2/taskmanagement/worktypes/{worktypeId}/flows/datebased/rules/{ruleId} Delete a date based rule #
PATCH /api/v2/taskmanagement/worktypes/{worktypeId}/flows/datebased/rules/{ruleId} Update the attributes of a date based rule #
GET /api/v2/taskmanagement/worktypes/{worktypeId}/flows/datebased/rules Get all date based rules for a worktype #
POST /api/v2/taskmanagement/worktypes/{worktypeId}/flows/datebased/rules Add a date based rule to a worktype #
GET /api/v2/taskmanagement/worktypes/{worktypeId}/flows/onattributechange/rules/{ruleId} Get an attribute change rule #
DELETE /api/v2/taskmanagement/worktypes/{worktypeId}/flows/onattributechange/rules/{ruleId} Delete a rule #
PATCH /api/v2/taskmanagement/worktypes/{worktypeId}/flows/onattributechange/rules/{ruleId} Update the attributes of a rule #
GET /api/v2/taskmanagement/worktypes/{worktypeId}/flows/onattributechange/rules Get all attribute-change rules for a worktype #
POST /api/v2/taskmanagement/worktypes/{worktypeId}/flows/onattributechange/rules Add an attribute-change rule to a worktype #
GET /api/v2/taskmanagement/worktypes/{worktypeId}/flows/oncreate/rules/{ruleId} Get an on-create rule #
DELETE /api/v2/taskmanagement/worktypes/{worktypeId}/flows/oncreate/rules/{ruleId} Delete a rule #
PATCH /api/v2/taskmanagement/worktypes/{worktypeId}/flows/oncreate/rules/{ruleId} Update the attributes of a rule #
GET /api/v2/taskmanagement/worktypes/{worktypeId}/flows/oncreate/rules Get all on-create rules for a worktype #
POST /api/v2/taskmanagement/worktypes/{worktypeId}/flows/oncreate/rules Add an on-create rule to a worktype #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-task-management-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-task-management-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Task Management API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-task-management-api-openapi.yml