Genesys · Pricing Plans
Genesys Plans Pricing
Genesys Plans Pricing is the pricing profile for Genesys on the APIs.io network — every figure transcribed verbatim from the provider’s own pricing page on 2026-09-20.
It defines 4 plans, including Genesys Cloud CX 1 — $75 USD per user/month billed annually; Genesys Cloud CX 2 — $115 USD per user/month billed annually; Genesys Cloud CX 3 — $155 USD per user/month billed annually, and 1 more.
The page prices the business product the API comes with, not the API alone, priced per seat; the service is delivered as managed.
Tagged areas include Company, Software, Contact Center, Customer Experience, and CCaaS.
4 Plans
Prices the product
Basis: per seat
Delivered: managed
Transcribed from the provider's pricing page on 2026-09-20 — www.genesys.com/pricing.
View Source
CompanySoftwareContact CenterCustomer ExperienceCCaaSTelephonyConversational AIWorkforce ManagementCloud CommunicationsCPaaSCustomer Service
Plans
Genesys Cloud CX 1
month
$75 USD per user/month billed annually per user
Includes: Voice channel, call routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified communications, associate experience, recording; 250 named / 350 concurrent AI Experience tokens per org/month
Genesys Cloud CX 2
month
$115 USD per user/month billed annually per user
Includes: Digital + voice channels, omnichannel routing, quality assurance and compliance, knowledge; 250 named / 350 concurrent AI Experience tokens per org/month
Genesys Cloud CX 3
month
$155 USD per user/month billed annually per user
Includes: Full WEM capabilities, forecasting and scheduling, speech and text analytics
Genesys Cloud CX 4
month
$240 USD per user/month billed annually per user
Includes: Agent Copilot, journey management, 30 AI Experience tokens per named agent
Overage: Additional tokens can be purchased based on usage or at a discounted rate upfront.
Sources
Work with this as data
Every plan here is available over the APIs.io API and to AI agents over MCP.