Genesys

Genesys Voicemail API

Mailbox, messages, policy

GitHub OpenAPI

Operations 27

GET /api/v2/voicemail/groups/{groupId}/messages List voicemail messages #
GET /api/v2/voicemail/queues/{queueId}/messages List voicemail messages #
GET /api/v2/voicemail/users/{userId}/messages List voicemail messages #
GET /api/v2/voicemail/groups/{groupId}/policy Get a group's voicemail policy #
PATCH /api/v2/voicemail/groups/{groupId}/policy Update a group's voicemail policy #
GET /api/v2/voicemail/mailbox Get the current user's mailbox information #
GET /api/v2/voicemail/me/mailbox Get the current user's mailbox information #
GET /api/v2/voicemail/groups/{groupId}/mailbox Get the group's mailbox information #
GET /api/v2/voicemail/users/{userId}/mailbox Get a user's mailbox information #
GET /api/v2/voicemail/me/messages List voicemail messages #
GET /api/v2/voicemail/me/policy Get the current user's voicemail policy #
PATCH /api/v2/voicemail/me/policy Update the current user's voicemail policy #
GET /api/v2/voicemail/messages/{messageId} Get a voicemail message #
PUT /api/v2/voicemail/messages/{messageId} Update a voicemail message #
DELETE /api/v2/voicemail/messages/{messageId} Delete a voicemail message #
PATCH /api/v2/voicemail/messages/{messageId} Update a voicemail message #
GET /api/v2/voicemail/messages/{messageId}/media Get media playback URI for this voicemail message #
GET /api/v2/voicemail/messages List voicemail messages #
POST /api/v2/voicemail/messages Copy a voicemail message to a user or group #
DELETE /api/v2/voicemail/messages Delete all voicemail messages #
GET /api/v2/voicemail/policy Get a policy #
PUT /api/v2/voicemail/policy Update a policy #
GET /api/v2/voicemail/userpolicies/{userId} Get a user's voicemail policy #
PUT /api/v2/voicemail/userpolicies/{userId} Update a user's voicemail policy #
PATCH /api/v2/voicemail/userpolicies/{userId} Update a user's voicemail policy #
GET /api/v2/voicemail/search Search voicemails using the q64 value returned from a previous search #
POST /api/v2/voicemail/search Search voicemails #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-voicemail-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-voicemail-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Voicemail API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-voicemail-api-openapi.yml