Genesys

Genesys Case Management API

Case Management

GitHub OpenAPI
Business capability
Customer Service Management BC-430

Operations 39

GET /api/v2/casemanagement/cases/{caseId}/associations/{associationId} Get a Case Association #
POST /api/v2/casemanagement/cases/associations/query Query for Case associations by interaction #
GET /api/v2/casemanagement/cases/{caseId}/associations Get a list of Case associations for the Case #
POST /api/v2/casemanagement/cases/{caseId}/associations Create a Case association #
POST /api/v2/casemanagement/caseplans/query Query for Caseplans #
GET /api/v2/casemanagement/caseplans/{caseplanId} Get a Caseplan #
DELETE /api/v2/casemanagement/caseplans/{caseplanId} Delete a Caseplan #
PATCH /api/v2/casemanagement/caseplans/{caseplanId} Update the attributes of a Caseplan #
POST /api/v2/casemanagement/caseplans/{caseplanId}/publish Publish Caseplan #
POST /api/v2/casemanagement/caseplans/{caseplanId}/versions Create Caseplan version #
GET /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId} Get a Caseplan version #
GET /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/intakesettings Get the intake settings for a Caseplan version #
PUT /api/v2/casemanagement/caseplans/{caseplanId}/intakesettings Update the intake settings for a Caseplan #
GET /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/dataschemas Get the data schemas for a Caseplan version #
POST /api/v2/casemanagement/caseplans/{caseplanId}/dataschemas Add a data schema to a draft Caseplan #
PUT /api/v2/casemanagement/caseplans/{caseplanId}/dataschemas/{schemaKeyName} Update a data schema on a draft Caseplan #
DELETE /api/v2/casemanagement/caseplans/{caseplanId}/dataschemas/{schemaKeyName} Remove a data schema from a draft Caseplan #
GET /api/v2/casemanagement/caseplans Get a list of Caseplans #
POST /api/v2/casemanagement/caseplans Create a Caseplan #
GET /api/v2/casemanagement/cases/{caseId} Get a Case #
DELETE /api/v2/casemanagement/cases/{caseId} Delete a Case #
PATCH /api/v2/casemanagement/cases/{caseId}/priority Update priority of a Case #
PATCH /api/v2/casemanagement/cases/{caseId}/datedue Update the due date of a Case #
PATCH /api/v2/casemanagement/cases/{caseId}/summary Update summary of a Case #
GET /api/v2/casemanagement/cases/externalcontacts/{externalContactId} Get a list of Cases for an External Contact #
GET /api/v2/casemanagement/cases/references/{referenceId} Get a Case by reference #
POST /api/v2/casemanagement/cases Create a Case #
GET /api/v2/casemanagement/cases/{caseId}/terminate/jobs/{jobId} Get a Terminate Job for a Case #
POST /api/v2/casemanagement/cases/{caseId}/terminate/jobs Create a Terminate Job for a Case #
PATCH /api/v2/casemanagement/caseplans/{caseplanId}/stageplans/{stageplanId} Update the attributes of a Stageplan #
GET /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/stageplans/{stageplanId} Get a Stageplan #
GET /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/stageplans Get a list of Stageplans #
GET /api/v2/casemanagement/cases/{caseId}/stages/{stageId} Get a Stage #
GET /api/v2/casemanagement/cases/{caseId}/stages Get a list of Stages #
PATCH /api/v2/casemanagement/caseplans/{caseplanId}/stageplans/{stageplanId}/stepplans/{stepplanId} Update the attributes of a Stepplan #
GET /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/stageplans/{stageplanId}/stepplans/{stepplanId} Get a Stepplan #
GET /api/v2/casemanagement/caseplans/{caseplanId}/versions/{versionId}/stageplans/{stageplanId}/stepplans Get a list of Stepplans #
GET /api/v2/casemanagement/cases/{caseId}/stages/{stageId}/steps/{stepId} Get a Step #
GET /api/v2/casemanagement/cases/{caseId}/stages/{stageId}/steps Get a list of Steps #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-case-management-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-case-management-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Case Management API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-case-management-api-openapi.yml