Genesys

Genesys Agent Assistants API

Manage virtual agent assistants.

GitHub OpenAPI
Business capability
Contact Centre Operations Management BC-430.30

Operations 23

GET /api/v2/assistants/agentchecklists/languages Get the list of supported languages #
GET /api/v2/assistants/agentchecklists/{agentChecklistId} Get an agent checklist #
PUT /api/v2/assistants/agentchecklists/{agentChecklistId} Update an agent checklist #
DELETE /api/v2/assistants/agentchecklists/{agentChecklistId} Delete an agent checklist #
GET /api/v2/assistants/agentchecklists Get the list of agent checklists #
POST /api/v2/assistants/agentchecklists Create an agent checklist #
GET /api/v2/assistants/{assistantId}/queues/{queueId} Get queue Information for an assistant #
PUT /api/v2/assistants/{assistantId}/queues/{queueId} Create a queue assistant association #
DELETE /api/v2/assistants/{assistantId}/queues/{queueId} Disassociate a queue from an assistant #
GET /api/v2/assistants/{assistantId}/queues/{queueId}/users/jobs/{jobId} Get job details #
POST /api/v2/assistants/{assistantId}/queues/{queueId}/users/jobs Start a new job to assistant-queue #
POST /api/v2/assistants/{assistantId}/queues/{queueId}/users/bulk/add Bulk add users to assistant-queue (requires manual assignment mode) #
POST /api/v2/assistants/{assistantId}/queues/{queueId}/users/bulk/remove Bulk remove users from assistant-queue (requires manual assignment mode) #
POST /api/v2/assistants/{assistantId}/queues/{queueId}/users/query Query for users in the assistant-queue (requires manual assignment mode) #
GET /api/v2/assistants/{assistantId}/queues Get all the queues associated with an assistant #
DELETE /api/v2/assistants/{assistantId}/queues Disassociate the queues from an assistant for the given assistant ID and queue… #
PATCH /api/v2/assistants/{assistantId}/queues Update Queues for an Assistant #
GET /api/v2/assistants/{assistantId} Get an assistant #
DELETE /api/v2/assistants/{assistantId} Delete an assistant #
PATCH /api/v2/assistants/{assistantId} Update an assistant #
GET /api/v2/assistants Get all assistants #
POST /api/v2/assistants Create an Assistant #
GET /api/v2/assistants/queues Get all queues assigned to any assistant #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-agent-assistants-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml
🔗
APIsJSON
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/apis.yml

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OpenAPI Specification

genesys-agent-assistants-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Agent Assistants API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-agent-assistants-api-openapi.yml