Genesys

Genesys Integrations API

The Integrations API from Genesys — 69 operation(s) for integrations.

GitHub OpenAPI

Operations 86

GET /api/v2/integrations/credentials/listing List multiple sets of credentials using cursor-based paging #
GET /api/v2/integrations/credentials/{credentialId} Get a single credential with sensitive fields redacted #
PUT /api/v2/integrations/credentials/{credentialId} Update a set of credentials #
DELETE /api/v2/integrations/credentials/{credentialId} Delete a set of credentials #
GET /api/v2/integrations/credentials/types List all credential types #
GET /api/v2/integrations/credentials List multiple sets of credentials #
POST /api/v2/integrations/credentials Create a set of credentials #
GET /api/v2/integrations/clientapps List permitted client app integrations for the logged in user #
GET /api/v2/integrations/{integrationId}/config/current Get integration configuration #
PUT /api/v2/integrations/{integrationId}/config/current Update integration configuration #
GET /api/v2/integrations/{integrationId} Get integration #
DELETE /api/v2/integrations/{integrationId} Delete integration #
PATCH /api/v2/integrations/{integrationId} Update an integration #
GET /api/v2/integrations/types/{typeId}/configschemas/{configType} Get properties config schema for an integration type #
GET /api/v2/integrations/types/{typeId} Get integration type #
GET /api/v2/integrations/types List integration types #
GET /api/v2/integrations List integrations #
POST /api/v2/integrations Create an integration #
GET /api/v2/integrations/userapps List permitted user app integrations for the logged in user #
GET /api/v2/integrations/actions/categories Retrieves all categories of available Actions #
GET /api/v2/integrations/actions/certificates Retrieves the available mTLS client certificates in use. #
GET /api/v2/integrations/actions/certificates/truststore Retrieves basic info about trusted root CA certificates #
POST /api/v2/integrations/actions/{actionId}/draft/test Test the execution of a draft. #
GET /api/v2/integrations/actions/{actionId}/draft Retrieve a Draft #
POST /api/v2/integrations/actions/{actionId}/draft Create a new Draft from existing Action #
DELETE /api/v2/integrations/actions/{actionId}/draft Delete a Draft #
PATCH /api/v2/integrations/actions/{actionId}/draft Update an existing Draft #
GET /api/v2/integrations/actions/{actionId}/draft/schemas/{fileName} Retrieve schema for a Draft based on filename #
GET /api/v2/integrations/actions/{actionId}/draft/templates/{fileName} Retrieve templates for a Draft based on filename #
POST /api/v2/integrations/actions/{actionId}/draft/publish Publish a Draft and make it the active Action configuration #
GET /api/v2/integrations/actions/{actionId}/draft/validation Validate current Draft configuration #
POST /api/v2/integrations/actions/{actionId}/execute Execute Action and return response from 3rd party. #
GET /api/v2/integrations/actions/{actionId} Retrieves a single Action matching id #
DELETE /api/v2/integrations/actions/{actionId} Delete an Action #
PATCH /api/v2/integrations/actions/{actionId} Patch an Action #
GET /api/v2/integrations/actions/{actionId}/templates/{fileName} Retrieve text of templates for an action based on filename #
POST /api/v2/integrations/actions/{actionId}/test Test the execution of an action. #
GET /api/v2/integrations/actions/{actionId}/schemas/{fileName} Retrieve schema for an action based on filename #
GET /api/v2/integrations/actions/{actionId}/draft/function Get draft function settings for Action #
PUT /api/v2/integrations/actions/{actionId}/draft/function Update draft function settings #
POST /api/v2/integrations/actions/{actionId}/draft/function/upload Create upload presigned URL for draft function package file #
GET /api/v2/integrations/actions/drafts Retrieves all action drafts associated with the filters passed in via query… #
POST /api/v2/integrations/actions/drafts Create a new Draft #
GET /api/v2/integrations/actions/{actionId}/function Get published function settings for Action #
GET /api/v2/integrations/actions/functions/runtimes Get action function settings for Action #
GET /api/v2/integrations/actions Retrieves all actions associated with filters passed in via query param #
POST /api/v2/integrations/actions Create a new Action. #
GET /api/v2/integrations/botconnector/{integrationId}/bots Get a list of botConnector bots for this integration #
PUT /api/v2/integrations/botconnector/{integrationId}/bots Set a list of botConnector bots plus versions for this integration #
GET /api/v2/integrations/botconnector/{integrationId}/bots/{botId} Get a specific botConnector bot, plus versions, for this integration #
GET /api/v2/integrations/botconnector/{integrationId}/bots/summaries Get a summary list of botConnector bots for this integration #
GET /api/v2/integrations/botconnector/{integrationId}/bots/{botId}/versions Get a list of bot versions for a bot #
GET /api/v2/integrations/speech/audioconnector/{integrationId} Get an Audio Connector integration #
GET /api/v2/integrations/speech/audioconnector Get a list of Audio Connector integrations #
GET /api/v2/integrations/speech/dialogflow/agents/{agentId} Get details about a Dialogflow agent #
GET /api/v2/integrations/speech/dialogflow/agents Get a list of Dialogflow agents in the customers' Google accounts #
GET /api/v2/integrations/speech/dialogflowcx/agents/{agentId} Get details about a Dialogflow CX agent #
GET /api/v2/integrations/speech/dialogflowcx/agents Get a list of Dialogflow CX agents in the customers' Google accounts #
GET /api/v2/integrations/speech/lex/bot/alias/{aliasId} Get details about a Lex bot alias #
GET /api/v2/integrations/speech/lex/bot/{botId}/aliases Get a list of aliases for a bot in the customer's AWS accounts #
GET /api/v2/integrations/speech/lex/bots Get a list of Lex bots in the customers' AWS accounts #
GET /api/v2/integrations/speech/lexv2/bot/alias/{aliasId} Get details about a Lex V2 bot alias #
GET /api/v2/integrations/speech/lexv2/bot/{botId}/aliases Get a list of aliases for a Lex V2 bot #
GET /api/v2/integrations/speech/lexv2/bots Get a list of Lex V2 bots #
GET /api/v2/integrations/speech/nuance/{nuanceIntegrationId}/bots/{botId}/jobs/{jobId}/results Get the result of an asynchronous Nuance bot GET job #
GET /api/v2/integrations/speech/nuance/{nuanceIntegrationId}/bots/{botId}/jobs/{jobId} Get the status of an asynchronous Nuance bot GET job #
POST /api/v2/integrations/speech/nuance/{nuanceIntegrationId}/bots/{botId}/jobs Get a Nuance bot in the specified Integration asynchronously #
GET /api/v2/integrations/speech/nuance/{nuanceIntegrationId}/bots/{botId} Get a Nuance bot in the specified Integration #
GET /api/v2/integrations/speech/nuance/{nuanceIntegrationId}/bots/jobs/{jobId}/results Get the result of an asynchronous Nuance bots GET job #
GET /api/v2/integrations/speech/nuance/{nuanceIntegrationId}/bots/jobs/{jobId} Get the status of an asynchronous Nuance bots GET job #
POST /api/v2/integrations/speech/nuance/{nuanceIntegrationId}/bots/jobs Get a list of Nuance bots in the specified Integration asynchronously #
POST /api/v2/integrations/speech/nuance/{nuanceIntegrationId}/bots/launch/validate Try out a single credential for a Nuance bot to know if the secret is correct #
PUT /api/v2/integrations/speech/nuance/{nuanceIntegrationId}/bots/launch/settings Update the Nuance bot list for the specific bots made available to Genesys… #
GET /api/v2/integrations/speech/nuance/{nuanceIntegrationId}/bots Get a list of Nuance bots available in the specified Integration #
GET /api/v2/integrations/speech/stt/engines/{engineId} Get details about a STT engine #
GET /api/v2/integrations/speech/stt/engines Get a list of STT engines enabled for org #
GET /api/v2/integrations/speech/tts/engines/{engineId} Get details about a TTS engine #
GET /api/v2/integrations/speech/tts/engines Get a list of TTS engines enabled for org #
GET /api/v2/integrations/speech/tts/settings Get TTS settings for an org #
PUT /api/v2/integrations/speech/tts/settings Update TTS settings for an org #
GET /api/v2/integrations/speech/tts/engines/{engineId}/voices/{voiceId} Get details about a specific voice for a TTS engine #
GET /api/v2/integrations/speech/tts/engines/{engineId}/voices Get a list of voices for a TTS engine #
POST /api/v2/integrations/webhooks/{tokenId}/events Invoke Webhook #
GET /api/v2/integrations/unifiedcommunications/clientapps/{ucIntegrationId} UC integration client application configuration #
GET /api/v2/integrations/unifiedcommunications/clientapps List UC integration client application configurations #
PUT /api/v2/integrations/unifiedcommunications/{ucIntegrationId}/thirdpartypresences Bulk integration presence ingestion #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-integrations-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-integrations-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Integrations API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-integrations-api-openapi.yml