Genesys

Genesys Telephony API

Telephony providers and configuration

GitHub OpenAPI

Operations 22

GET /api/v2/telephony/mediaregions Retrieve the list of AWS regions media can stream through #
GET /api/v2/telephony/settings Get the global telephony configuration #
PUT /api/v2/telephony/settings Update the global telephony configuration #
GET /api/v2/telephony/agents/{agentId}/greetings Get an agent's greetings #
PUT /api/v2/telephony/agents/{agentId}/greetings Updates an agent's greetings #
GET /api/v2/telephony/agents/greetings/me Get the agent's own greetings #
PUT /api/v2/telephony/agents/greetings/me Updates the agent's own greetings #
POST /api/v2/telephony/numbers/routing/all Re-route all numbers on an organization #
GET /api/v2/telephony/numbers/routing Get Number Routings by organizationId #
POST /api/v2/telephony/numbers/routing Update the routing of numbers for one or multiple organizations #
POST /api/v2/telephony/numbers/routing/reset Reset routing for organization #
DELETE /api/v2/telephony/organization/link/{targetOrganizationId} Delete a link #
PATCH /api/v2/telephony/organization/link/approve/{requestingOrganizationId} Approving a requested link #
GET /api/v2/telephony/organization/link/regions Get all the replica regions by primary region #
GET /api/v2/telephony/sipmessages/conversations/{conversationId}/headers Get SIP headers #
GET /api/v2/telephony/sipmessages/conversations/{conversationId} Get a SIP message #
GET /api/v2/telephony/calls/metrics Get the concurrent call metrics for a given organization #
POST /api/v2/telephony/siptraces/download Request a download of a pcap file to S3 #
GET /api/v2/telephony/siptraces/download/{downloadId} Get signed S3 URL for a pcap download #
GET /api/v2/telephony/siptraces Fetch SIP metadata #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-telephony-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-telephony-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Telephony API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-telephony-api-openapi.yml