Genesys Notifications Webhooks

generated: '2026-07-19'
method: searched
spec_type: Webhooks
source: https://developer.genesys.cloud/notificationsalerts/notifications/
notes: >-
  Genesys Cloud exposes an event surface through the Notifications API — clients
  open a websocket channel and subscribe to topics that stream real-time events
  (conversation state, presence, routing, analytics, workforce management, etc.).
  Events can also be delivered to AWS EventBridge via the Genesys Cloud
  EventBridge integration. There is no published AsyncAPI document; the event
  surface is captured here as a webhook/streaming catalog.
transport:
  primary: websocket (Notifications API channels)
  eventbridge: AWS EventBridge integration
operations:
- name: getNotificationsChannels
  description: List notification channels
  source_operation: openapi/genesys-platform-api-openapi-original.json#getNotificationsChannels
- name: postNotificationsChannels
  description: Create a notification channel (websocket)
  source_operation: openapi/genesys-platform-api-openapi-original.json#postNotificationsChannels
- name: postNotificationsChannelSubscriptions
  description: Add topic subscriptions to a channel
  source_operation: openapi/genesys-platform-api-openapi-original.json#postNotificationsChannelSubscriptions
- name: putNotificationsChannelSubscriptions
  description: Replace the topic subscriptions on a channel
  source_operation: openapi/genesys-platform-api-openapi-original.json#putNotificationsChannelSubscriptions
topic_families:
- conversations (v2.conversations.*)
- users presence and routing status (v2.users.*)
- routing queues (v2.routing.queues.*)
- analytics (v2.analytics.*)
- workforce management (v2.workforcemanagement.*)
docs:
  notifications: https://developer.genesys.cloud/notificationsalerts/notifications/
  available_topics: https://developer.genesys.cloud/notificationsalerts/notifications/available-topics
  eventbridge: https://developer.genesys.cloud/notificationsalerts/notifications/event-bridge