Genesys

Genesys Quality API

Evaluations, calibrations

GitHub OpenAPI

Operations 72

POST /api/v2/analytics/evaluations/aggregates/query Query for evaluation aggregates #
POST /api/v2/analytics/evaluations/aggregates/jobs Query for evaluation aggregates asynchronously #
GET /api/v2/analytics/evaluations/aggregates/jobs/{jobId} Get status for async query for evaluation aggregates #
DELETE /api/v2/analytics/evaluations/aggregates/jobs/{jobId} Delete/cancel an async request for evaluation aggregates #
GET /api/v2/analytics/evaluations/aggregates/jobs/{jobId}/results Fetch a page of results for an async aggregates query #
POST /api/v2/analytics/surveys/aggregates/query Query for survey aggregates #
POST /api/v2/analytics/surveys/aggregates/jobs Query for survey aggregates asynchronously #
GET /api/v2/analytics/surveys/aggregates/jobs/{jobId} Get status for async query for survey aggregates #
DELETE /api/v2/analytics/surveys/aggregates/jobs/{jobId} Delete/cancel an async request for survey aggregates #
GET /api/v2/analytics/surveys/aggregates/jobs/{jobId}/results Fetch a page of results for an async aggregates query #
GET /api/v2/quality/surveys/scorable Get a survey as an end-customer, for the purposes of scoring it #
PUT /api/v2/quality/surveys/scorable Update a survey as an end-customer, for the purposes of scoring it #
GET /api/v2/quality/agents/activity Gets a list of Agent Activities #
GET /api/v2/quality/programs/{programId}/agentscoringrules/{ruleId} Get an Agent Scoring Rule #
PUT /api/v2/quality/programs/{programId}/agentscoringrules/{ruleId} Update an Agent Scoring Rule #
DELETE /api/v2/quality/programs/{programId}/agentscoringrules/{ruleId} Delete an Agent Scoring Rule #
GET /api/v2/quality/programs/{programId}/agentscoringrules Get Agent Scoring Rules for a program #
POST /api/v2/quality/programs/{programId}/agentscoringrules Create an Agent Scoring Rule #
GET /api/v2/quality/calibrations/{calibrationId} Get a calibration by id. Requires either calibrator id or conversation id #
PUT /api/v2/quality/calibrations/{calibrationId} Update a calibration to the specified calibration via PUT. #
DELETE /api/v2/quality/calibrations/{calibrationId} Delete a calibration by id #
GET /api/v2/quality/calibrations Get the list of calibrations #
POST /api/v2/quality/calibrations Create a calibration #
GET /api/v2/quality/conversations/audits/query/{transactionId}/results Get results of audit query #
POST /api/v2/quality/conversations/audits/query Create audit query execution #
GET /api/v2/quality/conversations/audits/query/{transactionId} Get status of audit query execution #
GET /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId} Get an evaluation #
PUT /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId} Update an evaluation #
DELETE /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId} Delete an evaluation #
POST /api/v2/quality/conversations/{conversationId}/evaluations Create an evaluation #
GET /api/v2/quality/conversations/{conversationId}/surveys Get the surveys for a conversation #
POST /api/v2/quality/evaluations/aggregates/query/me Query for evaluation aggregates for the current user #
PUT /api/v2/quality/forms/evaluations/{formId}/aiscoring/settings Update the AI Scoring settings of an evaluation form #
GET /api/v2/quality/forms/evaluations/{formId} Get an evaluation form #
PUT /api/v2/quality/forms/evaluations/{formId} Update an evaluation form #
DELETE /api/v2/quality/forms/evaluations/{formId} Delete an evaluation form #
GET /api/v2/quality/forms/evaluations/{formId}/versions Gets all the revisions for a specific evaluation #
GET /api/v2/quality/forms/evaluations/bulk Retrieve a list of evaluation forms by their ids #
GET /api/v2/quality/forms/evaluations/bulk/contexts Retrieve a list of the latest published evaluation form versions by context ids #
GET /api/v2/quality/forms/evaluations Get the list of evaluation forms #
POST /api/v2/quality/forms/evaluations Create an evaluation form #
GET /api/v2/quality/evaluations/query Queries Evaluations and returns a paged list #
POST /api/v2/quality/evaluations/scoring Score evaluation #
POST /api/v2/quality/evaluations/search Search evaluations based along specified criteria #
GET /api/v2/quality/evaluators/activity Get an evaluator activity. #
GET /api/v2/quality/publishedforms/evaluations/{formId} Get the most recent published version of an evaluation form #
GET /api/v2/quality/publishedforms/evaluations Get the published evaluation forms #
POST /api/v2/quality/publishedforms/evaluations Publish an evaluation form #
GET /api/v2/quality/publishedforms/surveys/{formId} Get the most recent published version of a survey form #
GET /api/v2/quality/publishedforms/surveys Get the published survey forms #
POST /api/v2/quality/publishedforms/surveys Publish a survey form #
GET /api/v2/quality/forms/surveys/{formId} Get a survey form #
PUT /api/v2/quality/forms/surveys/{formId} Update a survey form #
DELETE /api/v2/quality/forms/surveys/{formId} Delete a survey form #
PATCH /api/v2/quality/forms/surveys/{formId} Disable a particular version of a survey form and invalidates any invitations… #
GET /api/v2/quality/forms/surveys/{formId}/versions Gets all the revisions for a specific survey #
GET /api/v2/quality/forms/surveys/bulk Retrieve a list of survey forms by their ids #
GET /api/v2/quality/forms/surveys/bulk/contexts Retrieve a list of the latest form versions by context ids #
GET /api/v2/quality/forms/surveys Get the list of survey forms. #
POST /api/v2/quality/forms/surveys Create a survey form #
GET /api/v2/quality/surveys/{surveyId} Get a survey for a conversation #
POST /api/v2/quality/surveys/scoring Score survey #
POST /api/v2/quality/surveys Create a survey for a conversation #
GET /api/v2/quality/forms/{formId} Get an evaluation form #
PUT /api/v2/quality/forms/{formId} Update an evaluation form #
DELETE /api/v2/quality/forms/{formId} Delete an evaluation form #
GET /api/v2/quality/forms/{formId}/versions Gets all the revisions for a specific evaluation #
GET /api/v2/quality/forms Get the list of evaluation forms. #
POST /api/v2/quality/forms Create an evaluation form #
GET /api/v2/quality/publishedforms/{formId} Get the published evaluation forms #
GET /api/v2/quality/publishedforms Get the published evaluation forms #
POST /api/v2/quality/publishedforms Publish an evaluation form #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-quality-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-quality-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Quality API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-quality-api-openapi.yml