Genesys

Genesys Quality API

Evaluations, calibrations

GitHub OpenAPI

Operations 72

POST /api/v2/analytics/evaluations/aggregates/query Query for evaluation aggregates #
POST /api/v2/analytics/evaluations/aggregates/jobs Query for evaluation aggregates asynchronously #
GET /api/v2/analytics/evaluations/aggregates/jobs/{jobId} Get status for async query for evaluation aggregates #
DELETE /api/v2/analytics/evaluations/aggregates/jobs/{jobId} Delete/cancel an async request for evaluation aggregates #
GET /api/v2/analytics/evaluations/aggregates/jobs/{jobId}/results Fetch a page of results for an async aggregates query #
POST /api/v2/analytics/surveys/aggregates/query Query for survey aggregates #
POST /api/v2/analytics/surveys/aggregates/jobs Query for survey aggregates asynchronously #
GET /api/v2/analytics/surveys/aggregates/jobs/{jobId} Get status for async query for survey aggregates #
DELETE /api/v2/analytics/surveys/aggregates/jobs/{jobId} Delete/cancel an async request for survey aggregates #
GET /api/v2/analytics/surveys/aggregates/jobs/{jobId}/results Fetch a page of results for an async aggregates query #
GET /api/v2/quality/surveys/scorable Get a survey as an end-customer, for the purposes of scoring it. #
PUT /api/v2/quality/surveys/scorable Update a survey as an end-customer, for the purposes of scoring it. #
GET /api/v2/quality/agents/activity Gets a list of Agent Activities #
GET /api/v2/quality/programs/{programId}/agentscoringrules/{ruleId} Get an Agent Scoring Rule #
PUT /api/v2/quality/programs/{programId}/agentscoringrules/{ruleId} Update an Agent Scoring Rule #
DELETE /api/v2/quality/programs/{programId}/agentscoringrules/{ruleId} Delete an Agent Scoring Rule #
GET /api/v2/quality/programs/{programId}/agentscoringrules Get Agent Scoring Rules for a program #
POST /api/v2/quality/programs/{programId}/agentscoringrules Create an Agent Scoring Rule #
GET /api/v2/quality/calibrations/{calibrationId} Get a calibration by id. Requires either calibrator id or conversation id #
PUT /api/v2/quality/calibrations/{calibrationId} Update a calibration to the specified calibration via PUT. Editable fields include: evaluators, expertEvaluator, and scoringIndex #
DELETE /api/v2/quality/calibrations/{calibrationId} Delete a calibration by id. #
GET /api/v2/quality/calibrations Get the list of calibrations #
POST /api/v2/quality/calibrations Create a calibration #
GET /api/v2/quality/conversations/audits/query/{transactionId}/results Get results of audit query #
POST /api/v2/quality/conversations/audits/query Create audit query execution #
GET /api/v2/quality/conversations/audits/query/{transactionId} Get status of audit query execution #
GET /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId} Get an evaluation #
PUT /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId} Update an evaluation #
DELETE /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId} Delete an evaluation #
POST /api/v2/quality/conversations/{conversationId}/evaluations Create an evaluation #
GET /api/v2/quality/conversations/{conversationId}/surveys Get the surveys for a conversation #
POST /api/v2/quality/evaluations/aggregates/query/me Query for evaluation aggregates for the current user #
PUT /api/v2/quality/forms/evaluations/{formId}/aiscoring/settings Update the AI Scoring settings of an evaluation form. #
GET /api/v2/quality/forms/evaluations/{formId} Get an evaluation form #
PUT /api/v2/quality/forms/evaluations/{formId} Update an evaluation form. #
DELETE /api/v2/quality/forms/evaluations/{formId} Delete an evaluation form. #
GET /api/v2/quality/forms/evaluations/{formId}/versions Gets all the revisions for a specific evaluation. #
GET /api/v2/quality/forms/evaluations/bulk Retrieve a list of evaluation forms by their ids #
GET /api/v2/quality/forms/evaluations/bulk/contexts Retrieve a list of the latest published evaluation form versions by context ids #
GET /api/v2/quality/forms/evaluations Get the list of evaluation forms #
POST /api/v2/quality/forms/evaluations Create an evaluation form. #
GET /api/v2/quality/evaluations/query Queries Evaluations and returns a paged list #
POST /api/v2/quality/evaluations/scoring Score evaluation #
POST /api/v2/quality/evaluations/search Search evaluations based along specified criteria #
GET /api/v2/quality/evaluators/activity Get an evaluator activity. To ensure optimal performance and prevent timeouts when processing large datasets, startTime and endTime fields are highly recommended for all requests. #
GET /api/v2/quality/publishedforms/evaluations/{formId} Get the most recent published version of an evaluation form. #
GET /api/v2/quality/publishedforms/evaluations Get the published evaluation forms. #
POST /api/v2/quality/publishedforms/evaluations Publish an evaluation form. #
GET /api/v2/quality/publishedforms/surveys/{formId} Get the most recent published version of a survey form. #
GET /api/v2/quality/publishedforms/surveys Get the published survey forms. #
POST /api/v2/quality/publishedforms/surveys Publish a survey form. #
GET /api/v2/quality/forms/surveys/{formId} Get a survey form #
PUT /api/v2/quality/forms/surveys/{formId} Update a survey form. #
DELETE /api/v2/quality/forms/surveys/{formId} Delete a survey form. #
PATCH /api/v2/quality/forms/surveys/{formId} Disable a particular version of a survey form and invalidates any invitations that have already been sent to customers using this version of the form. #
GET /api/v2/quality/forms/surveys/{formId}/versions Gets all the revisions for a specific survey. #
GET /api/v2/quality/forms/surveys/bulk Retrieve a list of survey forms by their ids #
GET /api/v2/quality/forms/surveys/bulk/contexts Retrieve a list of the latest form versions by context ids #
GET /api/v2/quality/forms/surveys Get the list of survey forms. If you set "expand=publishHistory", then you will be able to get published versions for each corresponding survey form. #
POST /api/v2/quality/forms/surveys Create a survey form. #
GET /api/v2/quality/surveys/{surveyId} Get a survey for a conversation #
POST /api/v2/quality/surveys/scoring Score survey #
POST /api/v2/quality/surveys Create a survey for a conversation #
GET /api/v2/quality/forms/{formId} Get an evaluation form #
PUT /api/v2/quality/forms/{formId} Update an evaluation form. #
DELETE /api/v2/quality/forms/{formId} Delete an evaluation form. #
GET /api/v2/quality/forms/{formId}/versions Gets all the revisions for a specific evaluation. #
GET /api/v2/quality/forms Get the list of evaluation forms. If you set "expand=publishHistory", then you will be able to get published versions for each corresponding evaluation form. #
POST /api/v2/quality/forms Create an evaluation form. #
GET /api/v2/quality/publishedforms/{formId} Get the published evaluation forms. #
GET /api/v2/quality/publishedforms Get the published evaluation forms. #
POST /api/v2/quality/publishedforms Publish an evaluation form. #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-quality-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-quality-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Agent Assistants Quality API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:
- name: Quality
  description: Evaluations, calibrations
  externalDocs:
    description: Quality Management Documentation
    url: https://developer.genesys.cloud/useragentman/quality/
paths:
  /api/v2/analytics/evaluations/aggregates/query:
    post:
      tags:
      - Quality
      summary: Query for evaluation aggregates
      description: ''
      operationId: postAnalyticsEvaluationsAggregatesQuery
      responses:
        '200':
          description: successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/EvaluationAggregateQueryResponse'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: You are not authorized to perform the requested action.
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '404':
          description: The requested resource was not found.
          x-inin-error-codes:
            not.found: The requested resource was not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '409':
          description: The request conflicts with the current state of the target resource.
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '504':
          description: The request timed out.
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
      security:
      - PureCloud OAuth:
        - analytics
        - analytics:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - analytics:evaluationAggregate:view
      x-purecloud-method-name: postAnalyticsEvaluationsAggregatesQuery
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/EvaluationAggregationQuery'
        description: query
        required: true
  /api/v2/analytics/evaluations/aggregates/jobs:
    post:
      tags:
      - Quality
      summary: Query for evaluation aggregates asynchronously
      description: ''
      operationId: postAnalyticsEvaluationsAggregatesJobs
      responses:
        '202':
          description: Accepted - Running query asynchronously
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AsyncQueryResponse'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: You are not authorized to perform the requested action.
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '404':
          description: The requested resource was not found.
          x-inin-error-codes:
            not.found: The requested resource was not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '409':
          description: The request conflicts with the current state of the target resource.
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '504':
          description: The request timed out.
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
      security:
      - PureCloud OAuth:
        - analytics
        - analytics:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - analytics:evaluationAggregate:view
      x-purecloud-method-name: postAnalyticsEvaluationsAggregatesJobs
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/EvaluationAsyncAggregationQuery'
        description: query
        required: true
  /api/v2/analytics/evaluations/aggregates/jobs/{jobId}:
    get:
      tags:
      - Quality
      summary: Get status for async query for evaluation aggregates
      description: ''
      operationId: getAnalyticsEvaluationsAggregatesJob
      parameters:
      - name: jobId
        in: path
        description: jobId
        required: true
        schema:
          type: string
      responses:
        '200':
          description: successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AsyncQueryStatus'
        '202':
          description: Accepted - Running query asynchronously
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AsyncQueryStatus'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: You are not authorized to perform the requested action.
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '404':
          description: The requested resource was not found.
          x-inin-error-codes:
            not.found: The requested resource was not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '409':
          description: The request conflicts with the current state of the target resource.
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '504':
          description: The request timed out.
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
      security:
      - PureCloud OAuth:
        - analytics
        - analytics:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - analytics:evaluationAggregate:view
      x-purecloud-method-name: getAnalyticsEvaluationsAggregatesJob
    delete:
      tags:
      - Quality
      summary: Delete/cancel an async request for evaluation aggregates
      description: ''
      operationId: deleteAnalyticsEvaluationsAggregatesJob
      parameters:
      - name: jobId
        in: path
        description: jobId
        required: true
        schema:
          type: string
      responses:
        '204':
          description: Deleted
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: Unable to perform the requested action. You are missing the following permission '%s' in the provided division(s).
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '404':
          description: The requested resource was not found.
          x-inin-error-codes:
            not.found: The requested resource was not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '409':
          description: The request conflicts with the current state of the target resource.
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '504':
          description: The request timed out.
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
      security:
      - PureCloud OAuth:
        - analytics
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - analytics:evaluationAggregate:view
      x-purecloud-method-name: deleteAnalyticsEvaluationsAggregatesJob
  /api/v2/analytics/evaluations/aggregates/jobs/{jobId}/results:
    get:
      tags:
      - Quality
      summary: Fetch a page of results for an async aggregates query
      description: ''
      operationId: getAnalyticsEvaluationsAggregatesJobResults
      parameters:
      - name: jobId
        in: path
        description: jobId
        required: true
        schema:
          type: string
      - name: cursor
        in: query
        description: Cursor token to retrieve next page
        required: false
        schema:
          type: string
      responses:
        '200':
          description: successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/EvaluationAsyncAggregateQueryResponse'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: You are not authorized to perform the requested action.
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application

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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-quality-api-openapi.yml