Genesys

Genesys Screen Monitoring API

Real-time screen monitoring

GitHub OpenAPI

Operations 11

GET /api/v2/conversations/{conversationId}/participants/{participantId}/screenmonitors/sessions/{screenMonitoringId} Get a conversation-level screen monitoring session object using the supplied… #
DELETE /api/v2/conversations/{conversationId}/participants/{participantId}/screenmonitors/sessions/{screenMonitoringId} Stop a conversation-level screen monitoring session #
POST /api/v2/conversations/{conversationId}/participants/{participantId}/screenmonitors/sessions Start a conversation-level screen monitoring session #
GET /api/v2/screenmonitors/users/{userId}/sessions Get all screen monitoring sessions for the supplied userId #
GET /api/v2/screenmonitors/sessions/details Get the details of all screen monitoring sessions for the current organization #
POST /api/v2/screenmonitors/sessions/users/details Get screen monitor session details for one or more users #
GET /api/v2/screenmonitors/settings Get the Screen Monitor Settings for the Organization #
PUT /api/v2/screenmonitors/settings Update the Screen Monitor Settings for the Organization #
GET /api/v2/users/{userId}/screenmonitors/sessions/{screenMonitoringId} Get an agent-level screen monitoring session object using the supplied… #
DELETE /api/v2/users/{userId}/screenmonitors/sessions/{screenMonitoringId} Stop an agent-level screen monitoring session #
POST /api/v2/users/{userId}/screenmonitors/sessions Start an agent-level screen monitoring session #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-screen-monitoring-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-screen-monitoring-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Screen Monitoring API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-screen-monitoring-api-openapi.yml