Genesys

Genesys Speech & Text Analytics API

The Speech & Text Analytics API from Genesys — 40 operation(s) for speech & text analytics.

GitHub OpenAPI

Operations 59

GET /api/v2/speechandtextanalytics/categories Get the list of Speech and Text Analytics categories #
POST /api/v2/speechandtextanalytics/categories Create new Speech & Text Analytics category #
GET /api/v2/speechandtextanalytics/categories/{categoryId} Get a Speech & Text Analytics Category by ID #
PUT /api/v2/speechandtextanalytics/categories/{categoryId} Update a Speech & Text Analytics category by ID #
DELETE /api/v2/speechandtextanalytics/categories/{categoryId} Delete a Speech & Text Analytics category by ID #
GET /api/v2/speechandtextanalytics/conversations/{conversationId} Get Speech and Text Analytics for a specific conversation #
GET /api/v2/speechandtextanalytics/conversations/{conversationId}/summaries Get conversation summaries by conversation id #
GET /api/v2/speechandtextanalytics/dictionaryfeedback/{dictionaryFeedbackId} Get a Speech & Text Analytics dictionary feedback by id #
PUT /api/v2/speechandtextanalytics/dictionaryfeedback/{dictionaryFeedbackId} Update existing Speech & Text Analytics dictionary feedback by id #
DELETE /api/v2/speechandtextanalytics/dictionaryfeedback/{dictionaryFeedbackId} Delete a Speech & Text Analytics DictionaryFeedback by Id #
GET /api/v2/speechandtextanalytics/dictionaryfeedback Get the list of Speech & Text Analytics dictionary feedbacks #
POST /api/v2/speechandtextanalytics/dictionaryfeedback Create a Speech & Text Analytics DictionaryFeedback #
DELETE /api/v2/speechandtextanalytics/sentimentfeedback/{sentimentFeedbackId} Delete a Speech & Text Analytics SentimentFeedback by Id #
GET /api/v2/speechandtextanalytics/sentimentfeedback Get the list of Speech & Text Analytics SentimentFeedback #
POST /api/v2/speechandtextanalytics/sentimentfeedback Create a Speech & Text Analytics SentimentFeedback #
DELETE /api/v2/speechandtextanalytics/sentimentfeedback Delete All Speech & Text Analytics SentimentFeedback #
GET /api/v2/speechandtextanalytics/programs/{programId}/settings/insights Get AI Insights settings of a program #
PUT /api/v2/speechandtextanalytics/programs/{programId}/settings/insights Update AI Insights settings of a program #
GET /api/v2/speechandtextanalytics/programs/{programId}/mappings Get Speech & Text Analytics program mappings to queues and flows by id #
PUT /api/v2/speechandtextanalytics/programs/{programId}/mappings Set Speech & Text Analytics program mappings to queues and flows #
GET /api/v2/speechandtextanalytics/programs/{programId}/transcriptionengines Get transcription engine settings of a program #
PUT /api/v2/speechandtextanalytics/programs/{programId}/transcriptionengines Update transcription engine settings of a program #
GET /api/v2/speechandtextanalytics/programs/settings/insights Get the list of program AI Insights settings for the organization #
GET /api/v2/speechandtextanalytics/programs/mappings Get the list of Speech & Text Analytics programs mappings to queues and flows #
GET /api/v2/speechandtextanalytics/programs/transcriptionengines/dialects Get supported dialects for each transcription engine #
GET /api/v2/speechandtextanalytics/sentiment/dialects Get the list of Speech & Text Analytics sentiment supported dialects #
GET /api/v2/speechandtextanalytics/conversations/{conversationId}/sentiments Get sentiment data #
GET /api/v2/speechandtextanalytics/settings Get Speech And Text Analytics Settings #
PUT /api/v2/speechandtextanalytics/settings Update Speech And Text Analytics Settings #
PATCH /api/v2/speechandtextanalytics/settings Patch Speech And Text Analytics Settings #
GET /api/v2/speechandtextanalytics/conversations/{conversationId}/categories Get the list of detected Speech and Text Analytics categories of conversation #
GET /api/v2/speechandtextanalytics/programs/general/jobs/{jobId} Get a Speech & Text Analytics general program job by id #
POST /api/v2/speechandtextanalytics/programs/general/jobs Create new Speech & Text Analytics general program job #
GET /api/v2/speechandtextanalytics/topics/general Get the Speech & Text Analytics general topics for a given dialect #
GET /api/v2/speechandtextanalytics/programs/publishjobs/{jobId} Get a Speech & Text Analytics publish programs job by id #
POST /api/v2/speechandtextanalytics/programs/publishjobs Create new Speech & Text Analytics publish programs job #
GET /api/v2/speechandtextanalytics/programs/{programId} Get a Speech & Text Analytics program by id #
PUT /api/v2/speechandtextanalytics/programs/{programId} Update existing Speech & Text Analytics program #
DELETE /api/v2/speechandtextanalytics/programs/{programId} Delete a Speech & Text Analytics program by id #
GET /api/v2/speechandtextanalytics/programs/topiclinks/jobs/{jobId} Get a Speech & Text Analytics program-topic links job by id #
GET /api/v2/speechandtextanalytics/programs Get the list of Speech & Text Analytics programs #
POST /api/v2/speechandtextanalytics/programs Create new Speech & Text Analytics program #
GET /api/v2/speechandtextanalytics/topics/testphrase/jobs/{jobId} Get a Speech & Text Analytics test topics phrase job by id #
POST /api/v2/speechandtextanalytics/topics/testphrase/jobs Create new Speech & Text Analytics publish topics job #
GET /api/v2/speechandtextanalytics/topics/publishjobs/{jobId} Get a Speech & Text Analytics publish topics job by id #
POST /api/v2/speechandtextanalytics/topics/publishjobs Create new Speech & Text Analytics publish topics job #
GET /api/v2/speechandtextanalytics/topics/{topicId} Get a Speech & Text Analytics topic by id #
PUT /api/v2/speechandtextanalytics/topics/{topicId} Update existing Speech & Text Analytics topic #
DELETE /api/v2/speechandtextanalytics/topics/{topicId} Delete a Speech & Text Analytics topic by id #
GET /api/v2/speechandtextanalytics/topics/dialects Get list of supported Speech & Text Analytics topics dialects #
GET /api/v2/speechandtextanalytics/topics Get the list of Speech & Text Analytics topics #
POST /api/v2/speechandtextanalytics/topics Create new Speech & Text Analytics topic #
GET /api/v2/speechandtextanalytics/topics/general/status Get the list of general topics from the org and the system with their current… #
GET /api/v2/speechandtextanalytics/programs/unpublished Get the list of Speech & Text Analytics unpublished programs #
POST /api/v2/speechandtextanalytics/transcripts/search Search resources #
GET /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl Get the pre-signed S3 URL for the transcript of a specific communication of a… #
GET /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturls Get the list of pre-signed S3 URL for the transcripts of a specific… #
GET /api/v2/speechandtextanalytics/translations/languages Get supported translation languages #
GET /api/v2/speechandtextanalytics/translations/languages/{languageId}/conversations/{conversationId} Translate a single interaction recording (or an email conversation) #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-speech-text-analytics-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-speech-text-analytics-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Speech & Text Analytics API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-speech-text-analytics-api-openapi.yml