Genesys

Genesys Social Media API

Resources and analytics related to social media listening and response

GitHub OpenAPI

Operations 49

POST /api/v2/socialmedia/analytics/aggregates/jobs Query for social media aggregates asynchronously #
GET /api/v2/socialmedia/analytics/aggregates/jobs/{jobId} Get status for async query for social media aggregates #
GET /api/v2/socialmedia/analytics/aggregates/jobs/{jobId}/results Fetch a page of results for an async social media query #
GET /api/v2/socialmedia/analytics/messages/jobs/{jobId} Get status for async query for social media messages job #
GET /api/v2/socialmedia/analytics/messages/jobs/{jobId}/results Fetch a page of results for an async social media messages query #
POST /api/v2/socialmedia/analytics/messages/jobs Query for social media messages asynchronously #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules Retrieve all social topic data ingestion rules with pagination #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId} Get a single Facebook data ingestion rule #
PUT /api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId} Update the Facebook data ingestion rule #
DELETE /api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId} Delete a Facebook data ingestion rule #
PATCH /api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId} Update the status of a Facebook data ingestion rule #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId}/versions/{dataIngestionRuleVersion} Get a single Facebook data ingestion rule version #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook/{facebookIngestionRuleId}/versions Get the Facebook data ingestion rule versions #
POST /api/v2/socialmedia/topics/{topicId}/dataingestionrules/facebook Create an Facebook data ingestion rule #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId} Get a single Instagram data ingestion rule #
PUT /api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId} Update the Instagram data ingestion rule #
DELETE /api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId} Delete a Instagram data ingestion rule #
PATCH /api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId} Update the status of a Instagram data ingestion rule #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId}/versions/{dataIngestionRuleVersion} Get a single Instagram data ingestion rule version #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram/{instagramIngestionRuleId}/versions Get the Instagram data ingestion rule versions #
POST /api/v2/socialmedia/topics/{topicId}/dataingestionrules/instagram Create an Instagram data ingestion rule #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId} Get a single open data ingestion rule #
PUT /api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId} Update the open data ingestion rule #
DELETE /api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId} Delete a open data ingestion rule #
PATCH /api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId} Update the status of a open data ingestion rule #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId}/versions/{dataIngestionRuleVersion} Get a single Open data ingestion rule version #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{openId}/versions Get the Open data ingestion rule versions #
POST /api/v2/socialmedia/topics/{topicId}/dataingestionrules/open Create an open data ingestion rule #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId} Get a single X (formally Twitter) data ingestion rule #
PUT /api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId} Update the X (formally Twitter) data ingestion rule #
DELETE /api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId} Delete a X (formally Twitter) data ingestion rule #
PATCH /api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId} Update the status of a X (formally Twitter) data ingestion rule #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId}/versions/{dataIngestionRuleVersion} Get a single X (formally Twitter) data ingestion rule version #
GET /api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter/{twitterIngestionRuleId}/versions Get the Open data ingestion rule versions #
POST /api/v2/socialmedia/topics/{topicId}/dataingestionrules/twitter Create an twitter data ingestion rule #
POST /api/v2/socialmedia/twitter/historical/tweets Retrieves historical tweet count for search terms, optional countries list and… #
GET /api/v2/socialmedia/escalationrules/{escalationRuleId} Get a single escalation rule #
PUT /api/v2/socialmedia/escalationrules/{escalationRuleId} Update the escalation rule #
DELETE /api/v2/socialmedia/escalationrules/{escalationRuleId} Delete an escalation rule #
GET /api/v2/socialmedia/escalationrules Retrieve all escalation rules for a division #
POST /api/v2/socialmedia/escalationrules Create an escalation rule #
POST /api/v2/socialmedia/escalations/messages Escalate message to a conversation manually #
POST /api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{ruleId}/reactions/bulk Ingest a list of Open Social Reactions #
POST /api/v2/socialmedia/topics/{topicId}/dataingestionrules/open/{ruleId}/messages/bulk Ingest a list of Open Social Messages #
GET /api/v2/socialmedia/topics/{topicId} Get a single social topic #
DELETE /api/v2/socialmedia/topics/{topicId} Delete a social topic #
PATCH /api/v2/socialmedia/topics/{topicId} Update a social topic #
GET /api/v2/socialmedia/topics Retrieve all social topics #
POST /api/v2/socialmedia/topics Create a social topic #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-social-media-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-social-media-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Social Media API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-social-media-api-openapi.yml