Genesys

Genesys Suggest API

Search suggest user, group, locations

Documentation GitHub OpenAPI

Operations 4

GET /api/v2/search Search using the q64 value returned from a previous search. #

POST /api/v2/search Search resources. #

GET /api/v2/search/suggest Suggest resources using the q64 value returned from a previous suggest query. #

POST /api/v2/search/suggest Suggest resources. #

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OpenAPI Specification

openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Agent Assistants Suggest API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:
- name: Suggest
  description: Search suggest user, group, locations
paths:
  /api/v2/search:
    get:
      tags:
      - Suggest
      summary: Search using the q64 value returned from a previous search.
      description: ''
      operationId: getSearch
      parameters:
      - name: q64
        in: query
        description: q64
        required: true
        schema:
          type: string
      - name: expand
        in: query
        description: Which fields, if any, to expand
        required: false
        style: form
        explode: true
        schema:
          type: array
          items:
            type: string
            enum:
            - routingStatus
            - presence
            - integrationPresence
            - conversationSummary
            - outOfOffice
            - geolocation
            - station
            - authorization
            - lasttokenissued
            - authorization.unusedRoles
            - team
            - workPlanBidRanks
            - externalContactsSettings
            - groups
            - customAttributes
            - profileSkills
            - certifications
            - locations
            - skills
            - languages
            - languagePreference
            - employerInfo
            - biography
            - dateLastLogin
            - dateWelcomeSent
            - callerUser.routingStatus
            - callerUser.primaryPresence
            - callerUser.conversationSummary
            - callerUser.outOfOffice
            - callerUser.geolocation
            - conversations
            - transcription
            - images
            - addressVerificationDetails
      - name: profile
        in: query
        description: profile
        required: false
        schema:
          type: boolean
          default: true
      responses:
        '200':
          description: successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/JsonNodeSearchResponse'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            too.many.search.criteria: search criteria exceeded limit
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            search.criteria.values.exceed.limit: search criteria values exceeded limit
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
            too.many.requested.results: too many requested results
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: You are not authorized to perform the requested action.
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '404':
          description: The requested resource was not found.
          x-inin-error-codes:
            not.found: The requested resource was not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '409':
          description: The request conflicts with the current state of the target resource.
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '504':
          description: The request timed out.
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
      security:
      - PureCloud OAuth:
        - search:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - directory:user:view
      x-purecloud-method-name: getSearch
    post:
      tags:
      - Suggest
      summary: Search resources.
      description: ''
      operationId: postSearch
      parameters:
      - name: profile
        in: query
        description: profile
        required: false
        schema:
          type: boolean
          default: true
      responses:
        '200':
          description: successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/JsonNodeSearchResponse'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            too.many.search.criteria: search criteria exceeded limit
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            search.criteria.values.exceed.limit: search criteria values exceeded limit
            user.not.in.organization: User is not in organization.
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
            too.many.requested.results: too many requested results
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: You are not authorized to perform the requested action.
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '404':
          description: The requested resource was not found.
          x-inin-error-codes:
            not.found: The requested resource was not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '409':
          description: The request conflicts with the current state of the target resource.
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
            jid.not.found: Unable to determine the JID for user.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '504':
          description: The request timed out.
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
      security:
      - PureCloud OAuth:
        - search:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - directory:user:view
        - routing:skill:view
      x-purecloud-method-name: postSearch
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SearchRequest'
        description: Search request options
        required: true
  /api/v2/search/suggest:
    get:
      tags:
      - Suggest
      summary: Suggest resources using the q64 value returned from a previous suggest query.
      description: ''
      operationId: getSearchSuggest
      parameters:
      - name: q64
        in: query
        description: q64
        required: true
        schema:
          type: string
      - name: expand
        in: query
        description: Which fields, if any, to expand
        required: false
        style: form
        explode: true
        schema:
          type: array
          items:
            type: string
            enum:
            - routingStatus
            - presence
            - integrationPresence
            - conversationSummary
            - outOfOffice
            - geolocation
            - station
            - authorization
            - lasttokenissued
            - authorization.unusedRoles
            - team
            - workPlanBidRanks
            - externalContactsSettings
            - groups
            - customAttributes
            - profileSkills
            - certifications
            - locations
            - skills
            - languages
            - languagePreference
            - employerInfo
            - biography
            - dateLastLogin
            - dateWelcomeSent
            - callerUser.routingStatus
            - callerUser.primaryPresence
            - callerUser.conversationSummary
            - callerUser.outOfOffice
            - callerUser.geolocation
            - conversations
            - transcription
            - images
            - addressVerificationDetails
      - name: profile
        in: query
        description: profile
        required: false
        schema:
          type: boolean
          default: true
      responses:
        '200':
          description: successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/JsonNodeSearchResponse'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            too.many.search.criteria: search criteria exceeded limit
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            invalid.property: Value [%s] is not a valid property for object [%s]
            search.criteria.values.exceed.limit: search criteria values exceeded limit
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
            too.many.requested.results: too many requested results
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: You are not authorized to perform the requested action.
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '404':
          description: The requested resource was not found.
          x-inin-error-codes:
            not.found: The requested resource was not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '409':
          description: The request conflicts with the current state of the target resource.
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '504':
          description: The request timed out.
          x-inin-error-codes:
            authentication.request.timeout: Authentication request timeout.
            request.timeout: The request timed out.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
      security:
      - PureCloud OAuth:
        - search:readonly
      x-inin-requires-permissions:
        type: ANY
        permissions:
        - directory:user:view
      x-purecloud-method-name: getSearchSuggest
    post:
      tags:
      - Suggest
      summary: Suggest resources.
      description: ''
      operationId: postSearchSuggest
      parameters:
      - name: profile
        in: query
        description: profile
        required: false
        schema:
          type: boolean
          default: true
      responses:
        '200':
          description: successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/JsonNodeSearchResponse'
        '400':
          description: The request could not be understood by the server due to malformed syntax.
          x-inin-error-codes:
            too.many.search.criteria: search criteria exceeded limit
            bad.request: The request could not be understood by the server due to malformed syntax.
            response.entity.too.large: The response is over the size limit. Reduce pageSize or expand list to reduce response size if applicable
            invalid.date: 'Dates must be specified as ISO-8601 strings. For example: yyyy-MM-ddTHH:mm:ss.SSSZ'
            invalid.query.param.value: 'Value [%s] is not valid for parameter [%s]. Allowable values are: %s'
            client.failed.request: The client did not produce a request with valid end of stream signaling. This can be caused by poor network connection and/or client behavior.
            invalid.property: Value [%s] is not a valid property for object [%s]
            search.criteria.values.exceed.limit: search criteria values exceeded limit
            constraint.validation: '%s'
            invalid.value: 'Value [%s] is not valid for field type [%s]. Allowable values are: %s'
            too.many.requested.results: too many requested results
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '401':
          description: No authentication bearer token specified in authorization header.
          x-inin-error-codes:
            authentication.required: No authentication bearer token specified in authorization header.
            ip.not.authorized: 'Requests originating from this IP address are not authorized: [%s]'
            bad.credentials: Invalid login credentials.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '403':
          description: You are not authorized to perform the requested action.
          x-inin-error-codes:
            missing.division.permission: You are not authorized to perform the requested action.
            app.not.authorized.for.scope: App not authorized to use scope %s
            missing.permissions: 'Unable to perform the requested action. You are missing the following permission(s): %s'
            not.authorized: You are not authorized to perform the requested action.
            missing.any.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s'
            authz.policy.denied: 'Unable to perform the requested action. Your organization''s security policies have denied access. Policy ID(s): [%s]'
            missing.any.division.permissions: 'Unable to perform the requested action. You must have at least one of the following permissions assigned: %s in at least one of the following division(s): %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '404':
          description: The requested resource was not found.
          x-inin-error-codes:
            not.found: The requested resource was not found.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '408':
          description: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          x-inin-error-codes:
            client.timeout: The client did not produce a request within the server timeout limit. This can be caused by a slow network connection and/or large payloads.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '409':
          description: The request conflicts with the current state of the target resource.
          x-inin-error-codes:
            request.conflict: The request conflicts with the current state of the target resource.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '413':
          description: 'The request is over the size limit. Maximum bytes: %s'
          x-inin-error-codes:
            request.entity.too.large: 'The request is over the size limit. Maximum bytes: %s'
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '415':
          description: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          x-inin-error-codes:
            unsupported.media.type: Unsupported Media Type - Unsupported or incorrect media type, such as an incorrect Content-Type value in the header.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '429':
          description: Rate limit exceeded the maximum. Retry the request in [%s] seconds
          x-inin-error-codes:
            too.many.requests.retry.after: Rate limit exceeded the maximum. Retry the request in [%s] seconds
            too.many.requests: Rate limit exceeded the maximum [%s] requests within [%s] seconds
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '500':
          description: The server encountered an unexpected condition which prevented it from fulfilling the request.
          x-inin-error-codes:
            internal.server.error: The server encountered an unexpected condition which prevented it from fulfilling the request.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '503':
          description: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          x-inin-error-codes:
            service.unavailable: Service Unavailable - The server is currently unavailable (because it is overloaded or down for maintenance).
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorBody'
        '504':
          description: The request timed out.
          x-inin-error-codes:
   

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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-suggest-api-openapi.yml