Genesys

Genesys Presence API

User and organization presences

GitHub OpenAPI

Operations 27

GET /api/v2/users/presences/purecloud/bulk Get bulk user presences for a Genesys Cloud (PURECLOUD) presence source #
GET /api/v2/users/presences/{sourceId}/bulk Get bulk user presences for a single presence source #
PUT /api/v2/users/presences/bulk Update bulk user Presences #
GET /api/v2/presencedefinitions/{presenceId} Get a Presence Definition. #
PUT /api/v2/presencedefinitions/{presenceId} Update a Presence Definition. #
DELETE /api/v2/presencedefinitions/{presenceId} Delete a Presence Definition. #
GET /api/v2/presencedefinitions Get an Organization's list of Presence Definitions. #
POST /api/v2/presencedefinitions Create a Presence Definition. #
GET /api/v2/presence/definitions/{definitionId} Get a Presence Definition #
PUT /api/v2/presence/definitions/{definitionId} Update a Presence Definition #
DELETE /api/v2/presence/definitions/{definitionId} Delete a Presence Definition #
GET /api/v2/presence/definitions Get a list of Presence Definitions #
POST /api/v2/presence/definitions Create a Presence Definition #
GET /api/v2/presence/settings Get the presence settings #
PUT /api/v2/presence/settings Update the presence settings #
GET /api/v2/presence/sources/{sourceId} Get a Presence Source #
PUT /api/v2/presence/sources/{sourceId} Update a Presence Source #
DELETE /api/v2/presence/sources/{sourceId} Delete a Presence Source #
GET /api/v2/presence/sources Get a list of Presence Sources #
POST /api/v2/presence/sources Create a Presence Source #
GET /api/v2/systempresences Get the list of SystemPresences #
GET /api/v2/users/{userId}/presences/purecloud Get a user's Genesys Cloud presence #
PATCH /api/v2/users/{userId}/presences/purecloud Patch a Genesys Cloud user's presence #
GET /api/v2/users/{userId}/presences/{sourceId} Get a user's Presence #
PATCH /api/v2/users/{userId}/presences/{sourceId} Patch a user's Presence #
GET /api/v2/presence/users/{userId}/primarysource Get a user's Primary Presence Source #
PUT /api/v2/presence/users/{userId}/primarysource Update a user's Primary Presence Source #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-presence-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-presence-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Presence API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-presence-api-openapi.yml