Genesys

Genesys Response Management API

Responses, library, Response Assets, query

GitHub OpenAPI

Operations 20

POST /api/v2/responsemanagement/libraries/bulk Get response libraries #
POST /api/v2/responsemanagement/libraries/query Query libraries using criteria. #
GET /api/v2/responsemanagement/libraries Gets a list of existing response libraries #
POST /api/v2/responsemanagement/libraries Create a response library #
GET /api/v2/responsemanagement/libraries/{libraryId} Get details about an existing response library #
PUT /api/v2/responsemanagement/libraries/{libraryId} Update an existing response library #
DELETE /api/v2/responsemanagement/libraries/{libraryId} Delete an existing response library #
POST /api/v2/responsemanagement/responses/query Query responses #
GET /api/v2/responsemanagement/responses/{responseId} Get details about an existing response #
PUT /api/v2/responsemanagement/responses/{responseId} Update an existing response #
DELETE /api/v2/responsemanagement/responses/{responseId} Delete an existing response #
GET /api/v2/responsemanagement/responses Gets a list of existing responses #
POST /api/v2/responsemanagement/responses Create a response #
GET /api/v2/responsemanagement/responseassets/{responseAssetId} Get response asset information #
PUT /api/v2/responsemanagement/responseassets/{responseAssetId} Update response asset #
DELETE /api/v2/responsemanagement/responseassets/{responseAssetId} Delete response asset #
GET /api/v2/responsemanagement/responseassets/status/{statusId} Get response asset upload status #
POST /api/v2/responsemanagement/responseassets/bulk Get response assets #
POST /api/v2/responsemanagement/responseassets/uploads Creates pre-signed url for uploading response asset #
POST /api/v2/responsemanagement/responseassets/search Search response assets #

Documentation

📖
Authentication
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-response-management-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/scopes/genesys-scopes.yml
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/errors/genesys-problem-types.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-response-management-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Response Management API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://raw.githubusercontent.com/api-evangelist/genesys/refs/heads/main/openapi/genesys-response-management-api-openapi.yml