Genesys · Authentication Profile

Genesys Authentication

Authentication

Genesys secures its APIs with apiKey and oauth2 across 2 declared security schemes, as derived from its OpenAPI definitions. OAuth 2.0 is offered via the implicit flow(s).

CompanySoftwareContact CenterCustomer ExperienceCCaaSTelephonyConversational AIWorkforce ManagementCloud CommunicationsCPaaS
Methods: apiKey, oauth2 Schemes: 2 OAuth flows: implicit API key in: header

Security Schemes

PureCloud OAuth oauth2
· flows: implicit
Guest Chat JWT apiKey
· in: header (Authorization)

Source

Authentication Profile

Raw ↑ 
generated: '2026-07-19'
method: searched
source: openapi/genesys-platform-api-openapi-original.json
docs: https://developer.genesys.cloud/authorization/platform-auth/
authorization_server: https://login.mypurecloud.com
well_known: well-known/genesys-oauth-authorization-server.json
grant_types_supported:
- authorization_code
- client_credentials
- refresh_token
- urn:ietf:params:oauth:grant-type:saml2-bearer
- implicit
pkce: S256
token_endpoint: https://login.mypurecloud.com/oauth/token
authorization_endpoint: https://login.mypurecloud.com/oauth/authorize
notes: >-
  The OpenAPI declares only the implicit flow, but the published OAuth 2.0
  authorization-server metadata at login.mypurecloud.com advertises
  authorization_code (with PKCE S256), client_credentials, refresh_token, and
  SAML2 bearer grants. Scope enforcement is opt-in per organization.
summary:
  types:
  - apiKey
  - oauth2
  api_key_in:
  - header
  oauth2_flows:
  - implicit
schemes:
- name: PureCloud OAuth
  type: oauth2
  flows:
  - flow: implicit
    authorizationUrl: https://login.mypurecloud.com/authorize
    scopes: 1
  sources:
  - openapi/genesys-platform-api-openapi-original.json
- name: Guest Chat JWT
  type: apiKey
  in: header
  parameter: Authorization
  sources:
  - openapi/genesys-platform-api-openapi-original.json

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