Genesys

Genesys Intents API

Customer intent

GitHub OpenAPI

Operations 16

GET /api/v2/intents/categories Get categories #
POST /api/v2/intents/categories Create category #
GET /api/v2/intents/categories/{categoryId} Get category for categoryId #
DELETE /api/v2/intents/categories/{categoryId} Delete category for categoryId #
PATCH /api/v2/intents/categories/{categoryId} Patch category for categoryId #
POST /api/v2/intents/assignments/externalcontacts/{externalContactId}/customerintents/{customerIntentId}/assignment Create customer intent assignment for external contact #
GET /api/v2/intents/assignments/externalcontacts/{externalContactId} Get customer intent assignments for externalContactId #
GET /api/v2/intents/customerintents/{customerIntentId} Get customer intent for customerIntentId #
DELETE /api/v2/intents/customerintents/{customerIntentId} Delete customer intent for customerIntentId #
PATCH /api/v2/intents/customerintents/{customerIntentId} Patch customer intent for customerIntentId #
POST /api/v2/intents/customerintents/{customerIntentId}/sourceintents/bulk/remove Bulk remove source intents mapped to a customer intent #
POST /api/v2/intents/customerintents/{customerIntentId}/sourceintents/bulk/add Bulk add source intents to a customer intent #
GET /api/v2/intents/customerintents Get customer intents #
POST /api/v2/intents/customerintents Create customer intents #
GET /api/v2/intents/customerintents/{customerIntentId}/sourceintents Get source intents mapped to a customer intent #
GET /api/v2/intents/sourceintents Get all mapped source intents by type. #

Documentation

📖
Authentication
https://artifacts.apis.io/genesys/authentication/genesys-authentication.yml

Specifications

⚙
OpenAPI
https://artifacts.apis.io/genesys/openapi/genesys-intents-api-openapi.yml

Other Resources

🔗
OAuthScopes
https://artifacts.apis.io/genesys/scopes/genesys-scopes.yml
🔗
Conventions
https://artifacts.apis.io/genesys/conventions/genesys-conventions.yml
🔗
ErrorCatalog
https://artifacts.apis.io/genesys/errors/genesys-problem-types.yml
🔗
DataModel
https://artifacts.apis.io/genesys/data-model/genesys-data-model.yml
🔗
AgenticAccess
https://artifacts.apis.io/genesys/agentic-access/genesys-agentic-access.yml

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OpenAPI Specification

genesys-intents-api-openapi.yml Raw ↑ 
openapi: 3.2.0
info:
  description: With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
  version: v2
  title: PureCloud Platform Intents API
  termsOfService: https://help.genesys.cloud/articles/terms-and-conditions/
  contact:
    name: PureCloud Developer Evangelists
    url: https://developer.genesys.cloud/
    email: DeveloperEvangelists@genesys.com
  license:
    name: UNLICENSED
    url: https://help.genesys.cloud/articles/terms-and-conditions/
servers:
- url: https://api.mypurecloud.com
tags:


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# Full source: https://artifacts.apis.io/genesys/openapi/genesys-intents-api-openapi.yml